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  5. Reviews of Hilton Garden Inn Panama City Downtown, Panama

Reviews of Hilton Garden Inn Panama City Downtown, Panama This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Calle Eusebio A Morales y,, Bella Vista, NULL Panama City, Panama

#24 of 132 hotels in Panama City

Guests' Choice

Review Score

Based on 56 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    9.1

  • Facilities

    8.8

  • Staff

    9.1

  • Value for money

    8.7

  • Free Wifi

    9.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 23, 2025

    10
    Clean comfy rooms, nice staff, great food!
    • Business trip
    • Group
    • King Room
    • Stayed 4 nights

    Everything was OK

    Everything was perfect! clean and comfy room!! delicious breakfast!

    Stayed in June 2025

  • Reviewed: May 9, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast wasn't that good Very unhelpful breakfast staff. They came only one time to offer a coffee and we have to get up and serve for ourselves if we want extra. No one come to pick up the unused plates. No fan ceiling in the bathroom. If you take a shower will take a hour until the humidity goes away.

    Good location. Very comfortable beds Friendly front desk agents

    Stayed in May 2025

  • Reviewed: March 5, 2025

    10
    Will return, thank you
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    I thought the parking was pretty easy, pretty great.

    Stayed in February 2025

  • Reviewed: February 17, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room with Roll-In Shower - Mobility Access
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom door and the bedroom door too close.

    The bed was awesome!

    Stayed in February 2025

  • Reviewed: February 16, 2025

    9.0
    Great Quick Stay
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Internet was very slow (4mbps) which meant we had to go off property to do our work, when we usually Hiltons to ensure we can work on-site

    Great location, breakfast options, and staff

    Stayed in February 2025

  • Reviewed: January 27, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    Internet could have been stronger

    Stayed in January 2025

  • Reviewed: January 20, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room with Roll-In Shower - Mobility Access
    • Stayed 1 night
    • Submitted from a mobile device

    Waiting time for elevator is too long.

    Free parking.

    Stayed in January 2025

  • Reviewed: January 17, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Location and convenience and great people

    Stayed in December 2024

  • Reviewed: January 2, 2025

    9.0
    Nice, new year stay.
    • Business trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast crowdes, not enoght tables. The omelette cook chef not enought, too busy for only one chef.

    Clean, comfortable, great location, good variety with the buffet.

    Stayed in January 2025

  • Reviewed: November 12, 2024

    8.0
    lack of english
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    front desk spoke VERY LITTLE ENGLISH very frustrating. veteran thats traveled everywhere and front desk were always BIlingual

    location

    Stayed in November 2024

  • Reviewed: October 30, 2024

    8.0
    Good value well located 3* hotel in Panama City
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nice 3 * hotel in safe loication. Very good value. The room was large. Breakfast offered in the hotel was good. Just what you would expect from a Hilton Garden Inn brand.

    Stayed in October 2024

  • Reviewed: September 26, 2024

    10
    Exceptional
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 8 nights

    The hotel is very well maintained, clean, and has exceptionally friendly staff. A small detail, they greet guests by their names. Also the restaurant is highly recommended.

    Stayed in September 2024

  • Reviewed: September 21, 2024

    9.0
    Great experience
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Excellent customer service. Diego at the front desk made sure we had a fabulous experience even with our limited Spanish skills.

    Stayed in September 2024

  • Reviewed: August 13, 2024

    10
    Annual vacation
    • Leisure trip
    • Travelers with friends
    • King Room with Roll-In Shower - Mobility Access
    • Stayed 1 night
    • Submitted from a mobile device

    Front desk staff went above to help with translation and accommodate all service. Restaurant staff welcoming and great service.

    Professional staff and great customer service.

    Stayed in August 2024

  • Reviewed: August 6, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • King Room with Roll-In Shower - Mobility Access
    • Stayed 2 nights

    Good value for money hotel on a very good location.

    Stayed in August 2024

  • Reviewed: June 9, 2024

    9.0
    I had a great stay, I found the front desk amazing, always on hand to help
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    N/a

    Its location and service

    Stayed in June 2024

  • Reviewed: April 14, 2024

    9.0
    Wonderful
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was fabulous and the staff. Room was clean and comfortable

    Stayed in April 2024

  • Reviewed: March 16, 2024

    10
    Exceptional
    • Business trip
    • Solo traveler
    • King Room with Roll-In Shower - Mobility Access
    • Stayed 3 nights
    • Submitted from a mobile device

    good location, great city views and excellent attention.

    Stayed in March 2024

  • Reviewed: January 11, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location is not so great area

    Staff was friendly

    Stayed in January 2024

  • Reviewed: May 30, 2025

    7.0
    A little pricey for what you get
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    My room was the last room to the end of the corridor, next to my room had an emergency exit which I believe the staff use quite frequently, that door slams very hard every time someone uses it, all hours of the night the door was being used and had me jumping out of sleep thinking someone was trying to enter my room, you can hear every noise on the outside of the room, my room did not have proper lighting, the window served no purpose as you do not have any view so I kept the curtains closed during my entire stay, I booked a room with a King size bed only and they gave me a room with a twin bed also which just picked up space in the room. This room just gave off old and dusty vibe.

    The location was good, walking distance to eating places and the metro. The breakfast was amazing, alot of options and taste was great. Front desk staff very helpful and very pleasant. The roof top had a jacuzzi which had just the right temperature, the view at the roof top is amazing. Nice for taking pics and videos.

    Stayed in May 2025

  • Reviewed: February 22, 2025

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    My stay was disappointing due to two fundamental issues. First, the shower wasn’t working properly; the water was only lukewarm, which made for an uncomfortable experience. Second, I was unable to get coffee at breakfast, which is a basic expectation at any hotel.

    The hotel looks great—clean and well-maintained. Comfortable bed and room in general.

    Stayed in February 2025

  • Reviewed: November 18, 2024

    1.0
    Terrible
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I rarely review negatively but this was more than warranted. Please only book this hotel if it is a last and only option. The takeaway breakfast could've been better than providing a small sandwich, apple and a drink. A friend who stayed at another hotel (Novotel) had an array of pastries, cakes and takeaway coffee. I had issue on my second night where there was very loud music playing outside. I complained and requested to change rooms, only to be moved to the floor below on the same side of the hotel. Of course, the music persisted. I was not the only one moving, it felt like the whole floor changed rooms. Considering this, I'm perplexed how they thought changing to the rooms to the floor below on the same side of the hotel would change anything. It was a massive inconvenience as I had to repack my belongings and unpack late at night. I won't be staying again.

    Location, comfort of the bed

    Stayed in November 2024

  • Reviewed: March 17, 2024

    3.0
    Wont stay again.
    • Business trip
    • Solo traveler
    • King Room with Roll-In Shower - Mobility Access
    • Stayed 1 night

    Hotel location (unsafety) There is a lot of noise from both outside and inside the hotel. The air conditioning, the minibar, and the noise from neighboring rooms, including snoring, are all audible.

    Staff was very friendly

    Stayed in March 2024

  • Reviewed: February 4, 2024

    1.0
    Horrible
    • Business trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Better managerial staff

    They were painting the hotel. I got sick as soon as i got there. I had to beg for a refund which still did not hit my account

    Stayed in February 2024

Showing 1 - 25

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