Na

Good

Stayed in June 2025

Got charged twice for the dinner. The card didnt work for the first time, they tried several times with different terminals. Didnt get refund.

Stayed in February 2025

During peak hours, I had a difficult time ordering room service. I cannot even get through the line, it just kept on ringing. I had to wait until much later to place an order. I also didn't like that restaurants are closed most of the time during my stay. Only a few are open, but some are not. And there are no clear signages on the restaurant doors on their operating hours. The mini bar in the room is empty. So if you want something from the mini bar, you have to call the staff. Which again is not so convenient. Also basics such as dental set, robes, slippers are not available in the room. You have to ask for those specifically.

The resort is huge but a bit outdated. The hotel came up with a lot of events planned to entertain guests. The staff are nice and what I have noticed is most staff speak English compared to the hotels in the city. I also love that they are pet friendly

Stayed in March 2025

Some things are too overpriced there so if you don’t buy the full package, you will have to pay a lot extra. And also, you should have more diversity in the activities of the night, to make the stay even cooler.

Very comfortable, the hotel is beautiful, good location, staff is very kind, food was great

Stayed in March 2025

Booked a suite for my husbands 50th and requested surprise upon arrival which I paid 234 USD for entailing 6 balloons, bottle of sparking wine, strawberry dipped in chocolate with customised birthday greeting on plate; also there were rose petals placed on bed in shape of 50. However housecleaning took away all the rose petals leaving the room bare on his actual birthday. We were only there for 2 nights. Our room was not replenished with water or other usual supplies which was also quite disappointing. Food at the resort was limited and not in line with other Westin Resorts I have been to. My lobster dish had one piece of undercooked lobster tail which again was quite alarming. Otherwise dish was excellent. Sauna in spa was out of service-facilities in Spa were quite restricted given size of the Spa. For some unknown reason our bed was very damp on the first night-not sure if it's because the air con was so cold and high humidity or just damp bed-have never experienced this before.

Beautiful views and facilities-pools were fabulous. Beach walks were lovely with lifeguards very vigilant. Restaurant staff sang happy birthday and made a huge effort for my husbands birthday dinner celebration. They were amazing at the steak House restaurant. The Spa had balloons from floor to ceiling for couples massage which was breath taking and very special experience.

Stayed in February 2025

Lack of cantina choices to have drinks in room versus always having to go to lobby or pool bar.

Great pools, outdoor spaces and friendly staff that were fun to be around!

Stayed in January 2025

It is a very nice place to relax. Breakfast is very goo and it is a very good value to take a buffet dinner as well. Very good food.

Stayed in January 2025

The hotel gets very busy on the weekends because they offer day passes. Lots of kids and teenagers. They need to do a better job of managing them and making sure the bathrooms are accessible and kept clean.

The hotel, food, and staff were great! I would definitely recommend this place and go back. Pool area was big and had lots of seating. Swim up bar with music and food. We had a great time. Several restaurants on the property. Food was good.

Stayed in December 2024

The staff were friendly and helpful. I was suffering from the insect bite, the lady at front desk helped me to get the treatment immediately- really appreciated!

Stayed in January 2025

The time it takes to go to various parts of the city

The facilities at the property

Stayed in November 2024

some Restaurants were not open. they advertised 5 restaurants but sometimes only 3 were open

Stayed in August 2024

disastrous receptionists , no kind guys

Nice place

Stayed in July 2024

Bees and chitre's are a problem. I got stung by a bee on our first day there and on the second night while having dinner outside the chitres ate us alive. My husband had 27 bites and I had at least half of that. Do not come here without bringing your bug spray or if you are allergic to bees!

The beds and pillows are amazing! To the extend that I inquired where to buy the pillows :-) The sushi restaurant was great and the service in general was on par. Good value for money. Food was decent, cocktails at the pool were always flowing and there are some good wine choices for dinner.

Stayed in May 2024

I think everything is just a little out of date at this location. There were a lot of broken tiles along the walkways. And the rooms and facilities are lacking modernization. The kids club was closed for the entirety of our stay so that wasn't an available option for us. Overall, I don't think this hotel is what I was looking for in Panama but that's no fault of the resort. There was a playground for the kids but it looked old and sketchy and my kids didn't want to use it.

The pools were pretty nice. The kids had fun and enjoyed swimming. The pillows in the rooms are comfortable. The food at the buffet was decent. The espresso martinis were the best I've ever had-exceptional.

Stayed in May 2024

Comida asiatica

Playa

Stayed in March 2024

Got stuck in the elevator the first day. Food on the property was expensive (if you chose not to do all inclusive). Staff made it hard to book a spa appointment and ended up leaving without going to the spa.

Staff was nice, room was nice.

Stayed in March 2024

Hours for bar, maybe one hour more

Clean of room Service in Check in Service in Check Out

Stayed in March 2024

Lack of signage on the driveway to the hotel. Not very helpful concierge on arrival.

Large rooms, wonderful facilities, views. Very helpful staff. Restaurant choice was excellent and food standard very high.

Stayed in February 2024

Crepes or pancakes can be added to the breakfast

Room big. Nice shower. Bed comfortable. Great bread.

Stayed in February 2024

Food was okay but it could have been better.

It’s close to the city, nice amenities.

Stayed in February 2024

To Serve plastic cubs at the Pool should be forbidden they fly in the Pool. Also at the breakfast you can choose to take Plastik cups instead of glasses, which shouldn't be done nowadays.

Nice rooms but slightly overpriced. This results from all the Americans who dominate the hotel

Stayed in February 2024

Price of rooms varies by customers, should be similar pricings for same dates

Good facilities and environment

Stayed in December 2023

The hotel is close to the city, yet very isolated from the surrounding area of Veracruz where I understand there are some good places to eat. One of the pools on the far end was not maintained and it was quite unsightly. Panama has many beautiful beaches, the beach at Playa Bonita was not one of them.

The proximity to the city.

Stayed in July 2023

The bed

Stayed in July 2023