Plazoleta Nazarenas 337, Cusco City Centre, Cusc 01 Cusco, Peru
#2 of 283 hotels in Cusco
Guests' ChoiceBased on 36 hotel reviews
9.7Cleanliness
9.8
Comfort
9.8
Location
9.9
Facilities
9.7
Staff
9.9
Value for money
9.0
Free WiFi
8.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: April 14, 2024
Irene
United States of AmericaWe got our room upgraded and had a private courtyard.
Stayed in April 2024
Reviewed: January 27, 2024
Pedro
BrazilBed mattress too soft.
Excellent restaurant and exclusive bar service!! Location impeccable!! Staff: extremely pro active and attenious.
Stayed in January 2024
Reviewed: October 1, 2023
Barbara
United States of AmericaThe entire place was gorgeous and the staff was so nice and helpful
Stayed in September 2023
Reviewed: September 11, 2023
Benoit
United States of AmericaThe location, staff and experience was amazing all around. My wife and I loved our stay there. There's a chapel that feels even more special to visit than the touristic one. A real special treat to discover Cusco.
Stayed in September 2023
Reviewed: April 13, 2023
Lorna
United States of AmericaThe most sumptuously comfortable bed
Stayed in April 2023
Reviewed: December 8, 2022
Thorp
United States of AmericaWe had two different rooms and each was as lovely as the other. I cannot say anything negative about it. The Monasterio and staff were one of the highlights of our trip.
the Monasterio was gorgeous - a beautifully restored monastery with an elaborate chapel and original works of art throughout. Impeccable.
Stayed in November 2022
Reviewed: December 8, 2022
Constantino
Peruservice
Stayed in December 2022
Reviewed: November 18, 2022
Kaye
United States of Americawe loved EVERYTHING!!
one of the extraordinary and beautiful hotels my husband and I have ever stayed in! Roger and Edson took unbelievably great care of us and our friends during our three-night stay. I cannot recommend this hotel highly enough…it is an experience. divine rooms, delicious food, and unbelievable setting in an old monestery.
Stayed in November 2022
Reviewed: October 24, 2022
Agathe
BahamasThis hotel would deserve a 10 if it wasn’t for the outdated decorations in the indoor areas. The bar area has a lot of potential but it needs a revamping and the bathrooms in the rooms look outdated. we really appreciated the historical furniture in the rooms but some of the other non historical items seemed to miss the mark. we stayed at the hotel twice and would definitely recommend the rooms in the main courtyard where the chapel is.
The service was very on point and the hotel’s historical courtyard is really pleasant for an end of day drink or for breakfast. The breakfast buffet was very generous with delicious food and the hotel staff is really attentive and always willing to help and ensure your stay is comfortable. The hotel also offered us an upgrade which was a very nice touch and much appreciated.
Stayed in October 2022
Reviewed: August 3, 2022
Laszlo
HungaryNothing, perfect place! 😊
We arrived to the location as part of a package with Belmond. Due to this our experience may be slightly different that for others. The staff is really helpful and kind. Service is fast and thorough. The venue is really exciting! It's an old monastery with all the needed modernity added. Our room was spacious, spreading on two levels. The hotel is 3 minutes by walk from the main square. The dinner experience with the opera night was excellent!
Stayed in August 2022
Reviewed: July 10, 2022
Fang
United States of America-
We booked for two rooms and both rooms got upgraded. it was such a getaway in the middle of the cusco town. the breakfast was excellent, the cocktail in the bar is one to remember.
Stayed in May 2022
Reviewed: June 22, 2022
Sofia
United Kingdomeverything! 10*
Stayed in May 2022
Reviewed: May 13, 2022
Riqbal
United KingdomEverything, incredible attention to detail and the best service and attention from each and every staff member, a must stay Hotel
Stayed in May 2022
Reviewed: March 8, 2022
Robert
United States of AmericaMore water in room.
The comfort level of all Belmond is superb, Monasterio met expectations. Excellent accomodations and staff.
Stayed in March 2022
Reviewed: November 5, 2021
Luis
United States of Americaabsolutely amazing place to stay in Cusco! the staff was super accommodating and wonderful! the place was gorgeous, clean, beyond what I could’ve expected.
Stayed in November 2021
Reviewed: May 2, 2022
Aminparva
United States of Americait was good at all
such an amazing experience for religious people
Stayed in April 2022
Reviewed: April 9, 2024
Daniel
United States of AmericaThere are no comments available for this review
Stayed in April 2024
Reviewed: February 20, 2024
Daniel
BrazilThere are no comments available for this review
Stayed in February 2024
Reviewed: January 31, 2024
Gary
United States of AmericaThere are no comments available for this review
Stayed in January 2024
Reviewed: January 3, 2024
Jill
United KingdomThere are no comments available for this review
Stayed in December 2023
Reviewed: November 27, 2023
Juan
United States of AmericaThere are no comments available for this review
Stayed in November 2023
Reviewed: July 31, 2023
Matthew
United States of AmericaThere are no comments available for this review
Stayed in July 2023
Reviewed: November 17, 2022
Thorp
United States of AmericaThere are no comments available for this review
Stayed in November 2022
Reviewed: October 25, 2022
Andre
BrazilThere are no comments available for this review
Stayed in October 2022
Showing 1 - 25
San Francisco, USA
Del Norte, USA
Juan Dolio, Dominican Republic
Acquigny, France
Hamilton, New Zealand
Aschau, Austria
Rome, Italy
Valparaíso, Chile
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content