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Reviews of Apartament Serwis

ul. Czarnieckiego 2, Podgórze, 30-536 Krakow, Poland

#2848 of 3,712 vacation rentals in Krakow

Guests' Choice

Review Score

Based on 65 apartment reviews

7.8

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    7.9

  • Location

    8.7

  • Facilities

    7.8

  • Staff

    8.2

  • Value for money

    8.0

  • Free Wifi

    8.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 21, 2025

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Two-Bedroom Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    Outdated furniture, cigarette smell in the corridors but we didn't really care that much

    Cheap apartment, great location, good for short accommodation in Kraków

    Stayed in August 2025

  • Reviewed: July 2, 2025

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 3 nights

    I would advise future guests to ask for a room in a lower floor because the building doesn't have elevator.

    It's a great place, clean, spacious and well equipped.

    Stayed in June 2025

  • Reviewed: April 13, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    They have to fix bed!!!!!!

    Area very safe.50 meters from tram.10 minutes from city center!!Very clean house and big.

    Stayed in April 2025

  • Reviewed: February 17, 2025

    8.0
    good
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 7 nights

    problem was one of the door of a bedroom didnt close so we needed 2 people to close it.

    Everything besides couldnt sleep without thinking i was gonna get raped and about girl who canceled 2 dates.

    Stayed in February 2025

  • Reviewed: August 4, 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 7 nights
    • Submitted from a mobile device

    Good Air Conditioning Plenty of Bed For 6 People, Easy to collect keys and return them overall was a pleasant stay

    Stayed in August 2024

  • Reviewed: July 7, 2024

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Three-Bedroom Apartment
    • Stayed 7 nights
    • Submitted from a mobile device

    Tram noise all night , ambulance, police . Bit dated decor , dump smell in apartment. It is not balcony like say on advertising, it is downstairs outside small garden with corner sofa and parasol ( without light so pitch black ) and next to the bins ( plenty flies and wasps)

    Good location, close to the shop . 25 minutes walk to the main square. Wifi signal good

    Stayed in July 2024

  • Reviewed: May 10, 2024

    7.0
    Good
    • Couple
    • One-Bedroom Apartment
    • Stayed 17 nights
    • Submitted from a mobile device

    3rd floor,lack of air when raining as need to keep windows closed .Very poor wi-fi

    Stayed in May 2024

  • Reviewed: March 18, 2024

    9.0
    The building allows smoking.
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    The administration of the building allows smoking inside the building, there's even stainless steel ashtrays on each floor and for people like me that have lung issues after covid makes it very hard to breathe, it REALLY stinks. Other people renting there don't even open the window to smoke and won't go to the open backyard to do so. Once inside the apartment I rented doesn't smell anymore.

    Very clean, right in front of limanowskiego tram stop.

    Stayed in March 2024

  • Reviewed: November 23, 2023

    8.0
    One of the best in the city - very good price/quality ratio
    • Leisure trip
    • Group
    • Three-Bedroom Apartment
    • Stayed 4 nights

    Parking fee approx 14,- €/day. Internet quite quick, but in some rooms very poor signal.

    Very big apartment - we were 2 families together. Everything clean. Very good communication with the owner. Payed parking in front of the apartment. Approx 20-30 minutes walking distance from city center. Tram station almost in front of the house. Easy equiped, older bathroom - but actualy you dont need anything more and it works.

    Stayed in November 2023

  • Reviewed: November 5, 2023

    8.0
    Nice place
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    It was a little cold to sleep in one of the rooms.

    It is a nice place to stay over the weekend! The information for check-in was clear. It is easy to get here from the old town either by public transport or by car.

    Stayed in November 2023

  • Reviewed: October 2, 2023

    7.0
    Girls weekend
    • Leisure trip
    • Travelers with friends
    • Three-Bedroom Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    Fridge didn't work. Reported to owner but no response. No hand towel 2nd flloor apartment

    3 individual bedrooms Excellent value for price Located within 10 mins of river and 2 mins public transport

    Stayed in October 2023

  • Reviewed: August 21, 2023

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Three-Bedroom Apartment
    • Stayed 7 nights
    • Submitted from a mobile device

    Could have done with a couple more fans, rooms were very hot. Washing machine needed a clean, we realised after the first use it had quite a bit of grime in it

    The location was good, walking distance from the train station and tram stops. Lots of places to eat and drink nearby

    Stayed in August 2023

  • Reviewed: June 20, 2023

    9.0
    Nice apartment
    • Leisure trip
    • Travelers with friends
    • Two-Bedroom Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing in particular

    Nice spacious room with glasses fridge TV couch everything we would ever need

    Stayed in June 2023

  • Reviewed: May 7, 2023

    7.0
    Okay price and quality for the location
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 7 nights

    The cleanliness was okay but could definitely be improved, especially the bed sheets were old, over-washed and looked dirty even as they smelled clean. Mattress was old and less comfortable. Noise wise it is something to be aware of with that price and location, example you can hear each footstep from neighbors above as its an older building and the tram is close by so expect to hear it. The heating should have been on for us to choose if we need it

    Price and quality was very decent. The location was close to the center, just across the river. Public transport was right by the door. The basic necessities were in okay quality (bathroom, hair drier, kitchen appliances, TV, etc). Size of the apartment was nice, build in wardrobe and bathroom were newer. The heating was not on most of our stay but the apartment on the 1st floor was not cold in April/May and there was a electric heating element in the bathroom

    Stayed in May 2023

  • Reviewed: March 20, 2023

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • One-Bedroom Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    We were 4 people and there was only 1 set of keys. Since there were extra doors that could be opened only with the key (and you couldn't leave them opened) we had to improvise. If it was the same as the appartment door, that we could just leave open, it would have been totally fine.

    Everything else.

    Stayed in March 2023

  • Reviewed: August 24, 2025

    1.0
    DO NOT BOOK. SMOKE SMELL AND AGGRESSIVE OWNER WITH CCTV
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 7 nights

    Upon entering the main building with the provided code, I was met with an overwhelming cigarette smoke smell, despite the description indicating smoking is not permitted in public areas. The smell persists up the stairwell until I reached the rented apartment, which instead has a mildew odor in the bathroom. The apartment is falsely advertised as a one-bedroom; it's an open studio with no door separating the sleeping, kitchenette, or lounge areas. Despite images showing an air conditioner, there was none, and the windows open onto a busy route with persistent noise from sirens, cars, and trams. I initially booked for two, but two friends stayed for two nights; the owner used CCTV footage to threaten eviction unless I paid 700 PLN, half of a 7-night rate, without providing a bill or breakdown of charges. Booking support declined to intervene, stating their policy allows the owner to impose any charges and evict if unpaid. I unsuccessfully tried to negotiate a reduction and so had to leave the apartment or deal with the threat of police intervention. I did not get to complete my stay even though said extra guests were leaving that day. Completely unacceptable experience. Check the Google Reviews for even more horror stories. I wish I had before booking. Booking . com should be ashamed of themselves for allowing this property on their site as this issues seems to be an ever occurring issues

    The location was very near several tram stops with nearby cafes and restaurants. To be clear, the location is the only positive aspect of this property. DO NOT BOOK!

    Stayed in August 2025

  • Reviewed: May 26, 2025

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 6 nights
    • Submitted from a mobile device

    The vibration from the trams goes through the furniture, the fridge containers are missing on the side, the bed falls over, the building inside smells of smoke

    Closer to centre than most, very easy to access, the communication is good, close to trams, pretty spacious apartment, availability of washing machine and iron is greatly appreciated

    Stayed in May 2025

  • Reviewed: February 20, 2025

    6.0
    Was ok
    • Leisure trip
    • Group
    • Three-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    No living room to sit and relax. No proper working shower. Have to hold it and shower yourself. Shower door comes on and off the rail. Needs a good refurb

    Not much really very dated compared to the advertisement

    Stayed in February 2025

  • Reviewed: November 4, 2024

    1.0
    Very Poor
    • Travelers with friends
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    Awful service from the personnel and the owner

    Stayed in November 2024

  • Reviewed: October 3, 2024

    10
    incredible week in Krakow 100% recommended.
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 7 nights
    • Submitted from a mobile device

    hard to fault, owner covered everything required for a great stay and if you need anything phone number is also available. very helpful.

    location is fantastic for getting around Krakow, Train station 7 minutes walk, trams and busses just outside, love the piece and quiet at night . apartment was clean and cosy with plenty of space for the 4 of us Magdalena is on site daily cleaning the communal areas. communication was excellent from booking to leaving. 💯

    Stayed in October 2024

  • Reviewed: July 17, 2024

    10
    Very good price for this apartment
    • Leisure trip
    • Family with young children
    • Three-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    Air conditioning was in one room and only one room was cooler than others but otherwise everything was great

    Compact and comfortable apartment

    Stayed in July 2024

  • Reviewed: June 25, 2024

    4.0
    BIG BROTHER IS WATCHING YOU. If you like privacy this is not the place
    • Business trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 22 nights

    When we arrived, it sounded all good. The place looked ok, but we saw that there was a lot of smoking just outside the corridor with cigarette buds all over. The apartment had AC as per the website pics but you cannot use it as its not installed (so don’t be fooled. They will say it is not advertised, but u can see it on the pics). Since there was no AC, we had to slightly open the windows which created a big problem. They constantly monitor and will tell you to close the window even if it is not raining. We were surprised. They sent us CCTV footage. We informed that we are in the apartment and its not getting wet inside and we needed some air. They don’t care about if you can breathe or not. On another day one of our business partners came to visit and stayed bit late due to discussing few matters. The next day the agent called again to say that we are not allowed to bring anyone and warned us. They informed that they have CCTV footage of timings. WOW, this is the first I heard of a place where we are been constantly monitored by the owners/agent. We were really getting worried by now if there were any hidden CCTV inside the apartment as well. This was making us very uncomfortable, specially they would not let you give any reason, and they will talk over you when you ask why and give your opinion over the phone. On each level of stairs, you will see CCTV installed. So be careful of what you do. I should have checked google reviews first before booking and was my mistake (Check google reviews if you want more validations with similar issues where the host has been violent and guest had to call the police). This really ruined our stay and to enjoy Krakow. There are many other properties so don’t be fooled for the price unless you like BIG BORHTER WATHING YOU. BE CAREFULL!!!

    We wanted the stay to end as we were constantly monitored

    Stayed in June 2024

  • Reviewed: May 12, 2024

    4.0
    Disappointing experience
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 6 nights
    • Submitted from a mobile device

    Horrible smell on the stairs, smoking. Repairs needed in kitchen light and bathroom door. Bed and sheets not nice and comfortable. Noise from traffic and trams. Roof floor, very warm. Air conditioning remote was removed to prevent use. Towels didn’t have a nice feeling. No shampoo or body gel. Cameras and monitoring everywhere. Noisy air extraction fan in bathroom.

    Location. Free map. Mini fridge. Smart TV. Microwave.

    Stayed in May 2024

  • Reviewed: February 2, 2024

    4.0
    Only not to sleep outside
    • Leisure trip
    • Group
    • Three-Bedroom Apartment
    • Stayed 7 nights

    very uncomfortable bed and pillow, expensive, bed linen and towels stink with tobacco smoke, apartment size is misleading because if you book for 2-4 people other room(s) will be closed

    Apartment location

    Stayed in January 2024

Showing 1 - 25

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