The hotel charges a 50euro deposit to cover damages that will only refund 15-30 days later if paid by card. The charge is unreasonable, since I did the checkout, they refund me the money and they didn't check the room to see if it's ok. Just a useless bureaucratic procedure.

Good location, clean, well maintained

Stayed in June 2025

Bed is very basic. Don't expect too much. It felt like being in a dorm. Several rooms in the same floor, you can hear conversations, etc. Climbing the stairs up to our floor (3rd floor) in a dimly lit staircase (the motion-detector sensors did not work well at times) was quite dangerous specially at night. Be very careful. Overall it was not bad. We are thankful we had a place to stay.

It was ok. Fatima bookings full everywhere so we paid much more than its usual listing price. It is fairly clean. AC and hot water works. Good location. Restaurants near the area. Walkable to Fatima prayer area. Upon check-in, the receptionist, Fabian, helped carry our luggage since there is no elevator.

Stayed in May 2025

We stayed one night in Fátima. Unfortunately, our experience with the check-in process was quite frustrating. We had communicated our arrival time well in advance, yet no one was there to welcome us when we arrived. There is no reception at the property, and when I called the host, she said she would be there in 5 minutes — but we ended up waiting 40 minutes. After calling her two more times, we found out she was already waiting for us on the second floor of the building. However, we had clearly told her we were at the bar next door waiting, so we had no way of knowing she was upstairs. She mentioned she didn’t have access to the Booking.com chat on her phone — only her colleague did — but honestly, that’s not the guest’s problem. Internal communication should be handled to ensure good service. We were also asked to leave a €50 deposit for potential damages.

The room was clean, and they allowed us to leave our bags after check-out, upon request, even though there’s no proper luggage storage. Aside from the check-in inconvenience, the stay was satisfactory.

Stayed in April 2025

Tudo certo

Tudo dentro do normal.

Stayed in December 2024

After dinner we returned to the accommodation and discovered that the electricity was out. We sent messages and called the number of the woman who gave us the key (on which we communicated through the day) when we arrived but there was no answer. Later that evening electricity started again. In the morning we have seen the note from the inside of the door saying we can contact a different number in some cases, but we haven't seen that in the dark and had no prior information about different numbers in case of an emergency. However, simple answer or apologize would have been nice but till this day we didn't receive any word.

Clean and comfortable room about 10 minutes from the Sanctuary.

Stayed in November 2024

There was no towel in the room, I had to walk to their another hotel to get shower towels.

Very near to the church

Stayed in October 2024

A good property for a night's stay. Paid £40 for a night and very close by to Fatima sanctuary. If you're on a full day excursions and just want to freshen up and rest for the night I highly recommend this place.

Stayed in October 2024

I could feel the springs in the matress.

Perfect location for visiting Fatima. Great for families with easy access to a park across the street

Stayed in September 2024

very clean

Stayed in May 2023

Very near with everything

Stayed in August 2025

Too bad experience

Last day i visited to the hotel but the boy in the reception gave me alot of excuses like you can pay now than within week bank gave back you money i told him i already pay online,than gave me alot excuses. I feel very bad and left from the hotel. I stay only 10 minutes in the reception romm

Stayed in July 2025

I traveled to Fatima to celebrate Easter with my fiance. We spent one night at this property; even tough we arrived a little bit later than expected, the owner rushed to us and was extremely kind nonetheless. The room was very nice as well, very close to the sanctuary with a very comfortable bed. Truly recommended!

Stayed in April 2025

I asked first day whether I can also take same room for next day and i needed room only to keep my luggage until evening departure. I was told to inform hotel by 11 nextcday whether i want to keep room for one more night (not even night, just until evening for luggage. So I did but hotel manager requested bigger price to my surprise. When I then wished just to leave they requsted for two additional hours almost same price what I paid for full one day and night. I paid the money but was surprised for such treatment and for not being told first day their greedy practice. Felt unprofessional and not customer friendly approach by hotel manager/owner. This city has long list of friendly hotels, choose better.

Stayed in September 2024

Its absurd to charge 20 € for the late check in. And this information is not clear.

Nothing

Stayed in September 2024

rooms were really outdated with uncomfortable bedding. no main reception this made it really hard to get hold of the hotel staff to check in, the number they had displayed to call reception was not getting answered, it was all a bit of a mess.

it was found very short notice which was great but that's probably all the positives this place has.

Stayed in June 2024

The checkin process. No person available to check you in. When I called, the person didn’t have any answers. Frustrated and tired. I waited until 3:00 pm and tried the number again. Apparently they have one representative for 7 properties that has to run around and check people in by themself

Location and a place to myself

Stayed in April 2024

Near the bed, I don't have the telephone charger

Very cleaning and safety

Stayed in March 2024

There was nothing I disliked. The bed spread was old, but it appeared clean. Communication was a bit difficult as I only speak English. That's my fault not theirs.

It was very clean, even the shower glass was spotless The price was very good. A few doors down was a great restaurant.

Stayed in March 2024

They took a long time to contact me. They phone numbers they hace in the app don’t seem to work. No one answered when I calles them. They didn’t answer the chats in booking either.

They offered me an upgrade from a Hotel after 2 hours waiting.

Stayed in February 2024

Everything

Stayed in October 2023

Todo ok

Un lugar espléndido y limpio para el descanso en un retiro.

Stayed in October 2023

I didn't stay but don't received my money back

Stayed in August 2023

They were a scam. Our booking was cancelled but the deducted amount is not returned yet. Upon calling and asking by mail, there is no response. Nothing but time and loss of money for me.

Nothing

Stayed in August 2023

the room was above the restaurant. the ventilation chimney from the kitchen of the restaurant ended under the window, for this reason it was impossible to open the window because the smell filled the whole room.

Stayed in July 2023