- Food quality was fairly average and the booking process for the specialty restaurants is outdated - Staff were nice but the whole venue seemed under-staffed - not enough receptionists and not enough waiters at the buffet restaurants who were working flat out and struggled to keep up - Poor soundproofing in the rooms so you could easily hear doors banging and furniture screeching

- Nice concept with the all inclusive allowing use of all restaurants and pool facilities across all the MGM hotels, though execution could be improved - Good location about 10 minutes drive from Old Town, lots of shops and restaurants within walking distance, close to a beach

Stayed in August 2025

Room dated, food only fair and definitely not a 5 star hotel.

Location, the staff and the choice of using the 2 sister hotels facilities

Stayed in August 2025

The overall vibe of the hotel wasn't suitable for a young family. The sister hotels were much more accommodating for us, far better amenities. The pool was overflowing with young adults, heavily drinking with a disregard for others around the pool. The pools were also freezing. A lot of noise of an evening and throughout the night of people coming and going, shouting and being drunk.

Location was great, having access to the other sister hotels was great. The kids play area was good.

Stayed in May 2025

Run down. It was clean but dated. Definitely not 5*, more like 3*. All inclusive was just okay and our room wasn’t cleaned in the 3 days we stayed there. We had to ask for towels and toilet roll each day.

Central with Ubers cheap to both old and new towns. Good service at buffet and bars.

Stayed in July 2025

Too noisy - the hotel claims not to allow groups but it was filled with big groups of teenagers. Rooms are dated. No pool table, games room as described.

Friendly and helpful staff. Lovely food.

Stayed in July 2025

Some of the staff were unfriendly and unhelpful.. Checkin time was 4pm and no exceptions appeared to be accepted for earlier check in...however reception would not deal even at 3.54pm..it seemed excessive for the sake of 6mins.. There are definitely not enough pool loungers. They do not allow reserving loungers but it doesn't stop people. With beds unused for a lot of the day..I understand the frustration.. Also, a staff member removed my towel from a lounger one morning to give to another guest while I had stepped aside to have a cigarette rather than smoke near pool area. When I saw her i approached and said that it was my lounger/towel, she proceeded to berate me in front of the whole pool area about not being able to reserve loungers threw my towel and towel clips in a heap and stormed off..I was physically present unlike many other unused loungers with towels reserving them.. Not an acceptable way to treat a guest.. Of the front of house staff , 3 of the 4 I dealt with were rude..everyone else , especially the cleaning staff were really nice and friendly! It was a very pleasant stay overall 🙂

The location suited us perfect, supermarkets shops and cafes very close to walk to and walking distance to the newtown strip and a short taxi ride to the oldtown costing average €4.50 ..the hotel was nice with spacious self catering rooms. Towels were changed daily. I was worried about noise and rowdy guests , being close to the 'strip' but I needn't have worried , it was perfectly fine.. The clientele was older with not many kids running about too..

Stayed in June 2025

Nothing

Location

Stayed in May 2025

You had to pay a deposit to rent towels which is fine but you had to also pay a 20 euro non refundable deposit as well.

Maria was exceptionally helpful and helped us celebrate a big birthday!

Stayed in May 2025

Restaurants to far food in restaurant is poor no fresh juice in morning very small buffet the hotel is for sure no 5 star restaurant

Close to sea

Stayed in April 2025

The room wasn’t well cleaned

Close to the beach Close to the bars and clubs

Stayed in October 2024

I was delighted with our room overlooking the pool but I would not be happy with the rooms at the rear of the hotel as they are blocked by trees and the garden and children's play area was neglated.

Great location and clean.

Stayed in October 2024

Breakfast was a little expensive in our opinion. Some of the decor was out of date and in poor condition

Hotel is really nice, more updated than it's counterparts that are dotted around the area. You can share restaurants with other MGM hotels which is good and offers variety. We only had breakfast at the hotel which was ok. Rooms are comfortable, and bathroom clean. Staff friendly and helpful.

Stayed in October 2024

On occasion, the food standards were not high. Great variety of dishes but often lacking flavour.

The hotel had fantastic facilities - being able to go to dofferent ‘sister’ hotels as part of the all inclusive meant a good change of scenery too. The all inclusive was exactly as advertised, 2 drinks per person at any one time, and staff were always present to serve drinks. Good selection of food options, with themed buffet nights but also 10+ restaurants available to book within a short walking distance. Beds in the apartment were good too, and could not hear other guests at any point.

Stayed in September 2024

The hotel was comfortable and very clean but the decor was a bit dated and to be honest not really the standard you would expect of a five star rating. Our fridge door was almost hanging off. The decor could definitely do with an upgrade for sure.

The breakfast we only had on the first day and there was a wide selection but at 15 euro a person was a bit overpriced. We found little cafes beside the hotel who offered an excellent breakfast fir a third of the price.

Stayed in September 2024

One of the receptionists was a bit clumsy. She putting on the all inclusive wrist bands on us and when she was cutting of the excess with the scissors she caught and big chunk of my stepsons arm in the blade, luckily the blade was blunt and didn’t cut it off. Also she messed up one our restaurant reservations at one of the hotel restaurants. Despite her writing it down on a paper and giving it to us she didn’t make the correct booking so we was turned away at the door

Decent hotel, it has everything you need. The outdoor toilets / shower room by the pool needs sorting out and cleaning. But everything else was decent.

Stayed in August 2024

Everything in my room looks old. There is a dining table which has mismatch chairs, a wobbly one and three others with stain. There is janitors’ old bucket, broom and mop permanently put in the clothes closet. A lots of ants around the kitchen counter top. I have been traveling around the world and have never experienced any Five stars hotel or hotel apartment like this one.

The hotel is close to many restaurants, night clubs and about 10 minutes walking to the beach. Rooms are bigger compared to any other hotel apartment in the region, especially the patio.

Stayed in July 2024

Need to get a lounger early and if you have dietary requirements, talk to staff, they are helpful.

Some of the negative comments about this hotel are so unfair. I enjoyed a ten night stay and had q great experience. Staff are hard working, pleasant and helpful, especially Edgar the chef who provides amazing variety and quality food on the Buffet, Annabella on reception who gives great advice for travelling etc.. and the lovely Manoj at the pool bar who always has a warm smile and welcome. I am a vegetarian and have been very impressed by the fresh fruits, salads, bread/cake selection on offer. I enjoyed a lovely chickpea curry with baked butternut squash which was delicious, had a fresh vegetablelasagne and many other lovely meals. Yes the rooms are a bit dated but the beds are exceptionally comfortable and the room is spacious and clean. Good air conditioning, good shower, and importantly, a central location to travel around. The MGM group has many hotels which guests can also enjoy, and I have visited a few already, but I would return to this one again. Highly recommend for quality and value. Plenty to do close by, can spend days in the old town with an abundance of shops, restaurants and bars, as we as the stunning beaches. Recommend a day trip to Vilamoura where we enjoyed the Bengal cave boat trip.

Stayed in July 2024

The apartment was too big for 2 people, TV didn't work, the view was terrible, mosquitoes were flying over our ears and disturbing us from sleeping at night. There was no discount for meals for 4 people. Linens weren't changed for the five nights, and we always have to ask before getting fresh towels or even the apartment to be cleaned. This place isn't worth the money we paid.

The place had a kitchen and you could cook your own food. We also had a welcome bottle of wine, which was nice. Some of the staff were polite and friendly.

Stayed in May 2024

The apartment was too big for 2 people. No TV channels food and drinks were expensive. they didn't consider a discount for us though we were 4 people travelling together.

The apartment was very big and kitchen equipments where provided. Somewhat suitable for self-catering.

Stayed in May 2024

Desserts were too repetitive and would have liked to have seen UK type selections, eg variety of cheese cakes, apple tarts and ice cream and hot custard.

Nice variety of breakfast items, although better cuts of bacon( back bacon) would have been nice instead of the streaky bacon. Lunch and dinner selection were good. Accommodation standard was good and poor mattresses in Room 231 was promptly dealt with.

Stayed in November 2023

Had tea making facilities in our room but no teabags or coffee. We grabbed some from the restaurant on the 2nd day. Also, we arrived about 11pm, but the bar was closed. There was no bottled water in the room, and the vending machine at reception only took coins, so we couldn't use it. Just little things but something that could be tweaked for an improved service.

Great value for money. The room was spacious and comfortable. The pool is a good size with a nice little pool bar that severed a great selection of snacks in the afternoon. Staff friendly. Great location. Good all-rounder hotel. Will book again

Stayed in October 2023

This is not a 5* hotel, not sure if even a 4*… the room size was good but service was never giving us new towels. Very poor breakfast and quality med to low…

Good location

Stayed in August 2023

People partying in accommodation to early hours playing obscene and racist music.

Spacious rooms. Close to some lovely beaches.

Stayed in July 2023

The rooms are worn, out of date and needs restoration. A hotel is full of drunk british youngsters, who are shouting loud, vomiting and partying all night in their rooms after comming from bars. The hotel is NOT recommended for FAMILIES with CHILDREN.

Comfortable beds, spacious apartment with kitchen. Cozy and luxorious lobby. Normal size pool with sunbeds, nice.5 mins on foot to the sea.

Stayed in June 2023