While the restaurant provides a good service and food, the breakfast room leaves little to be desired. The hot items were low in quality (baked beans with more sauce than beans, sausages seems to be half cooked), and service was lacking (seem we were ignored each time when we want to get some hot beverage, even when the staff are not busy). Gym is well equipped but could use some updating considering the price and service of the hotel brand represents.

It is in a quiet neighbourhood with easy access to public transportation. The hotel seems to have gone through some renovation recently so it is rather modern. Rooms are also quiet comfortable and quiet. The hotel restaurant is great along the service.

Stayed in May 2024

Located slightly remote feo the City center but not too far away from the main road and one underground station away from all the cities attractions

Friendly staff, great amenities and good location

Stayed in May 2024

Location

Clean. Friendly and helpful staff

Stayed in May 2024

It would been nice to see more updated furniture in the room.

The breakfast was great with variety of fresh fruits and vegetables. The rooms were clean and quiest.

Stayed in April 2024

Room was odd with limited windows.

Good breakfast and exceptionally helpful concierge service

Stayed in April 2024

Outstanding guest experience. Amazing service team from check in to concierge to room cleaning to restaurant.

Stayed in May 2024

I asked for room with shower cabin, but was signed in to room with bath

It was very good, but same for 6 days

Stayed in April 2024

My rool had a bit of a 80es vibe, which was also fun, but it wasn't that modern, really.

Very professional and friendly staff. Everything was clean. Bed was really comfortable.

Stayed in April 2024

The location and the staff in particular, Riccardo, one of the doormen who was so helpful and went above and beyond the call of duty for both our stays at the Intercontinental. He gets a 5 star rating from us!

Stayed in April 2024

Staff was incredibly friendly, helpful, and wonderful. Comfort and utmost considerate care of the guests was their top priority and it showed down to the details. The entire hotel was stunning.

Stayed in April 2024

The bed was over used and was saggy in the middle which gave us a back ache.

The room. The cleanliness. The friendliness of the Portuguese people.

Stayed in April 2024

Breakfast was very rich with variaty of choices

Stayed in April 2024

Nothing everything & everyone was lovely

EVERYTHING!!!!

Stayed in April 2024

No pool or spa

Location and club facilities

Stayed in April 2024

Everything was exceptional.

Excellent hotel in a prime location.

Stayed in April 2024

The service was top notch all around. The location was great for eateries and access to transit.

Stayed in March 2024

Excellent location and staff. Rooms look new and very comfortable

Stayed in March 2024

There was supposed to be a free airport shuttle according to the website. There is not. Also, the wifi was not great- some of our devices did not connect.

The breakfast buffet was excellent and the service was great

Stayed in March 2024

There isn’t anything not to like

A tried and tested, trusted favourite - the hotel always delivers from arriving to checkout, you feel cared for as a guest

Stayed in March 2024

Great location, good bare and good restaurant, nice rooms and friendly staff

Stayed in February 2024

The room had just a little bit of funny smell ( it might be from the bathroom )

I am very pleased with my stay

Stayed in February 2024

Nothing to hold the door open to move the wheelchair seamlessly. Kudos to the staff who came up with a door wedge that was big enough to do it's job. We like the bed and bed linens except for the pillows which are too large to sleep on but very huggable. :) The bottled water was a boon as the tap water has an off-putting chlorine taste.

We had a function to attend but I was concerned as I was unsure whether the hotel can accommodate the needs of a physically disabled guest who is wheelchair bound. I decided to take the plunge with a wheelchair accessible room. The bathroom with an open shower is large and convenient for people with physical disabilities. The services, that left an impression were the concierge, breakfast and room services. They were awesome. The room amenities met our needs; the charging station is conveniently located on the table top where we were able to enjoy the tea and coffee services and charge our phones at the same time. The concierge team was very helpful; going out of their way to assist. The breakfast spread was good; the breakfast team was prompt and helpful. At the breakfast area, there is an open elevator for the disabled. This is very convenient. This is a hotel that considers the needs of its physically challenged guests. Kudos!

Stayed in January 2024

the location was exceptional!! it was a walking distance to everything we liked. The staff is extremely helpful and caring.

Stayed in December 2023

Amazing staff

Stayed in December 2023