Staff were standoffish and seemed unhappy to be there

Breakfast, view, pool, beach

Stayed in August 2025

Location a bit out of town

Great staff and great facilities

Stayed in July 2025

Breakfast was average at best (even though there was a lot to choose from, majority af the food was lacking taste, fake bacon, terrible eggs, tasteless cheese, beaand eere just bad, all the cakes tadted the same, on the other side the fruits, salads and some bread buns were delicious). There was no internet in the rooms, only in the common areas. City shuttle was not available during weekends. Pool could not be used early morning, only after 10 am, and was closing at 7 pm.

Spacious room with ocean view, comfy bed, big terrase, air conditioning, possibility to park on the street in front of the hotel, friendly staff.

Stayed in June 2025

Very weak shower

Nice staff, sea view, modern room, well equipped, gluten free option at breakfast

Stayed in May 2025

I want to come back soon!! This was a beautiful location and we had a room overlooking the water. Just hearing waves and watching the boats was relaxing. Excellent breakfast. Hardworking and friendly staff throughout the resort. Easy to get the bus or taxi into old Funchal (lots of hills in Madeira). Promenade along the hotel made for easy walks and access to the black sand beaches.

Stayed in March 2025

The hotel has very few parking spots that are all reserved (I don't know how you get one, so they might better say there is no parking available).

Full ocean view from the room

Stayed in February 2025

Nothing to add

Breakfast was very good and the staff was excellent and very friendly.

Stayed in November 2024

not so many obtions for breakfast, long check in, after arriving deposit of 100€ on card (for using minibar and restaurant, we stay for 1 night and came quite late so i dont think it was necessary)

nice location, very good room and wonderful view

Stayed in October 2024

The property is dated and looks worn. I would say it is a 3 star rather than a 4 star hotel in that respect. Breakfast is nothing special although all the necessities are catered for. The pool area also looks worn. You need to pay 10euro deposit for towels which you need to take from reception, way up from the pool area.

The location is just beautiful and everything is clean. The staff is the asset of this hotel, every single one of them is kind, attentive and welcoming. The evening à la carte is tasty and the portions are very big. The free shuttle to town and back is great.

Stayed in October 2024

I booked a junior suite, but the room given to me was not anything like what I booked on the website. I went to reception, and I was told that the room was indeed a junior suite. In the end, I was given a room that was more like what I had booked. Breakfast starts only at 7:30. A bit late for travellers heading to the airport first thing in the morning.

Staff responded quickly to my questions before my arrival.

Stayed in September 2024

Breakfast could be better.

Stayed in August 2022

The property is very old and the service is very three star. They did not even have a shaving kit or a toothbrush and the vending machine did not work properly as it did not accept credit cards. It is a very dated hotel. Do not expect anything lavish

The views of the ocean are beautiful

Stayed in August 2025

I loved everything! A suggestion for improvement I would give is to add a bit more local fruits to the breakfast: there are so many amazing fruits in Madeira and it wouod be great to start the morning with them.

Amazing staff and location. Special thanks to Elisabeta from the reception who helped us with many suggestions for our trips. Very comfortable rooms, with a fantastic view. Sandy beach just as you exit the pool. If we will return to Madeira, we will for sure come back here!

Stayed in July 2025

Location kind of far from. Everything but Still not Terrible. The shuttle will always fill

The breakfast The dinner The room was amazing

Stayed in July 2025

I recommend it, the area is beautiful and clean, the breakfasts are delicious, and the staff is very friendly and helpful.

Stayed in June 2025

Decent stay, but not quite 4-star level We spent a week at this hotel and overall had a good time. For the price, it’s fair — but I wouldn’t say it’s a true 4-star experience. More like a 3+ star hotel in terms of quality. The staff were friendly and helpful, and our room was clean, which we appreciated. Breakfast was just okay — not a huge selection and the quality was pretty average, but it was fine to start the day. One thing that bothered us: they asked for a €30 deposit per person at check-in, even though we had already paid for the entire stay in advance. We questioned it, and in the end they didn’t charge us, but it was still an unpleasant surprise. The location is very close to the ocean, which sounds great — but if you're sensitive to noise, the sound of the waves can be pretty loud, especially at night. It took me a few days to get used to the constant rumbling. Parking is €10 per day and spots are limited, so we skipped it. Luckily, we always found free parking on the street nearby. All in all, we had a lovely and active week in beautiful Madeira. The hotel was okay for the price, but if you're expecting true 4-star quality, you might be a bit underwhelmed.

Stayed in May 2025

We stayed at this hotel only one night, and we were very lucky that we didn't stay longer. The room looks decent, I don't think the bathroom has been renovated since the hotel was built, it looks like a bathroom from another century. Although the location is very good, you are near the ocean, you cannot sleep. Sound insulation is almost non-existent, as if you are sleeping on the ocean beach.

the hotel has a good location and a very beautiful view.

Stayed in January 2025

We could see the sunset right from our balcony. Ricardo is the best staff ever!!!

Stayed in November 2024

The breakfast was to minimalistic. There can be more diversity. There are no shops around, so you have to buy your water from the hotel every day.

Great location, wonderful black sand beach, nice piscine, gorgeous view to the Ocean.

Stayed in October 2024

the staff was extremely kind and everything was perfect

Stayed in September 2024

Nothing, I loved everything

The massive balcony on the sea and the swimming pool

Stayed in September 2024

I will start saying that I did not stay overnight at the hotel, so my comment will only focus on the hotel management, not on its services. More precisely, I will question the humanity and emphaty of the Orca Praia Manager, which absolutely was missing. I booked one night on the 18th of August but my flight was cancelled due to bad weather conditions and rescheduled the day after. I immediately called the hotel to try to change the reservation’s date and they told me that there was availability on the day after (with a different room) but I had to call Booking in order to send them a changing dates’ request. After several calls, Booking told me that they sent the request to the hotel via mail and by phone call as well, so everything was sorted out. However, after a couple of hours, I called again the hotel to check that everything was fine but the Manager told me that the change was impossible to make, that they did not receive any mail/phone call by Booking and that there was no availability for the next three days (not true because on Booking the room was free to book for two nights)… Once landed, after several inconveniences such as a fire spread around the island, a sleeping overnight at the airport, I decided to go directly to the hotel to see if it was possible to make a change or at least to have a discount or a partial refund for a new reservation( yes, I was ready to give you other money nonetheless). Once again the staff told me to call Booking to make the change and to call directly the hotel… end of the story? Booking told me that the Manager did not want to change the date, nor make a partial refund because we “did not show up” on the previous reservation(?!) and also that the above-mentioned email from Booking was correctly sent on the 18th of August. Not a wise nor professional action from the Manager of Orca Praia !

Stayed in August 2024

It was a great hotel! Hearing the waves as you fall asleep in paradise is top of the line. Would stay here again

Stayed in July 2024

All great

Very great hotel! Amazing view from balcony! Great food Beaitiful pool аnd access to the ocean

Stayed in June 2024