A wonderful location and hotel. Great amenities.

Stayed in August 2025

Rooms were a bit dated, the pool near us was dirty for a few days. The service was hit and miss. The restaurants were overprice and the tips get added even when you don’t put a tip on the document.

Great location and facilities. Golf lessons for the kids were brilliant. Beach is lovely though sun loungers were scarce.

Stayed in August 2025

Though we are rating our stay 10 out of 10, we are disappointed with the restaurant "O Pescador", we ordered drinks that never arrived, so we had the majority of our meal without drinks, though we have asked the waitress in all 3 times she came to our table to clear our tray still half full with seafood, about them and had to ask why she was so concerned in rather clearing something from our table that still had food. It just seemed messy, since we had in total 4 different waiters coming up to our table to serve. At the end, the drinks we had ordered were in the bill, it was an easy fix and surely during high season staff might be tired, but it is not a good experience, that does not influence at all the other great ones we had.

What we did in fact like the most, was the staff!! Everyone was very friendly from the front desk, to the concierge moving to the housekeeping and specially the breakfast staff and waiting staff. Location is perfect with one of the best views over the garden and ocean. The facilities in general are great. We stayed in the main hotel and the room was comfortable and always very clean.

Stayed in August 2025

The hair dresser closing early, and nail person being out for the whole week of the stay.

Amazing level of service from staff all around the property! Beautiful gardens, and beach area! LOVED our stay here and will be back for sure with the whole family!

Stayed in July 2025

Beach chairs are too small and lacked a cushion. And some sort of entertainment in the evening would be nice .

The overall facilities are topnotch l and the grounds are beautiful l 😍

Stayed in August 2025

Dirty sheets that had to be replaced Slow reaction in reception and concierge Limited information about facility during check in

Great location Nice facilities

Stayed in August 2025

Major issue with check out resulting in being charged twice, as hotel took pre authorised payment and then another payment at checkout Took 5 phone calls and emails before it was resolved.after 48 hours

Lovely complex Great restaurant staff

Stayed in July 2025

Sun beds around the pool were often taken by 8am by towels being placed on beds - but no one actually used them before 1pm!! This happened daily, many people found it frustrating. The behaviour of some children was also unacceptable, yet staff did nothing to ask parents to have more control

Breakfast was fantastic, such a wide choice of food and exceptional staff service

Stayed in July 2025

Food in hotel very expensive

Room with big terrace and sea view.

Stayed in July 2025

Beautiful scenery

Stayed in July 2025

A recurring issue we’ve noticed over the years is the lack of experienced front-of-house staff. During check-in, I felt I knew more about the hotel than the receptionist. She made several mistakes, and I ended up guiding her through parts of the process—likely frustrating for both of us. One of these errors later caused a problem with our pre-authorisation, which affected us throughout the stay. Another ongoing frustration is booking restaurant reservations. In previous years, we arrived to find everything already fully booked weeks in advance. This year, anticipating the same, I emailed ahead—but once again received no response prior to arrival. I appreciate this may sound like nit-picking, but it’s in the context of the hotel’s repeated claims of offering excellent service. After five consecutive visits, it’s disappointing that the front-facing team still seems undertrained. That said, it won’t stop us from returning—the overall experience remains enjoyable—but it’s a shame, because if this were addressed, the hotel could truly be exceptional. There was also an issue the night before departure when a water main broke outside the hotel, cutting off the water supply. We were offered use of the suites the following morning, which still had running water. However, the staff at the suite reception came across as dismissive. Given the circumstances and the fact we’d spent over £10,000 at the hotel, it felt like they were doing us a favour, rather than providing a basic service, they should have refunded the night really.. bye and bye… the stay was great the beach is amazing ..

We stay on a regular basis, the location and the campus is pretty amazing really.

Stayed in July 2025

Senior staff at breakfast awful

Location

Stayed in July 2025

Nothing

Lots of space

Stayed in June 2025

Nothing.

Great amenities. The beach should not be missed!!

Stayed in June 2025

Staff seemed to be on the edge not very friendly or accommodating. Someone stole our Chanel glasses from our room.

Good location, old style Portuguese architecture and beautiful overall

Stayed in May 2025

Overpriced restaurants and bars.

Beautifull nature and surroundings

Stayed in April 2025

Once again the Pescador restaurant customer service was a disaster. Ordered only a main course. After an hour no food arrived when others who arrived after us had 2 courses. Unacceptable. Left without eating and will return to the resort but never again to this particular restaurant

5 star facilities

Stayed in May 2025

It would be great to see more Portuguese food options :)

Brilliant in every way. The staff are friendly and welcoming. Gorgeous facilities. The Yakuza sushi restaurant onsite was a real standout. The beach views are exceptional. Food and drinks are extravagant, make sure you’ve got a deep pocket.

Stayed in May 2025

Room was sold as Ocean View, room allocated didn't have ocean view. Food & drinks overpriced, quality was average

Location

Stayed in April 2025

not all restaurants open

lovely resort, rooms lovely and big, plenty on site to stay at the resort.

Stayed in May 2025

Difficult to book tennis courts.

Very clean and well maintained.

Stayed in April 2025

The restaurants were closed such as the Italian restaurant and we didn’t know before we got there. This was disappointing. The elevator down to the beach was not working so it was tough to get up and down. Other than that - the tv systems in the room could use an upgrade. Really hard to navigate the system and rent and watch movies.

Beautiful beach, lots of beautiful places to relax on the property. Clean rooms.

Stayed in April 2025

We stayed just before Easter but disappointingly although the website states there are 15 amazing restaurants there were only 2 restaurants open in the evening which were cafes really and for families not couples; the website should make this clearer up front so we dined outside the hotel due to lack of choice. Also, the bar on the beach shut at 5pm when it advertised 6pm. The seafood restaurant is closed for food. We were very disappointed not to be able to use the hotel’s facilities for the price we paid and a Luxury Collection resort. There should be an ‘adults only’ pool for a resort of this size all 3 had children using them.

The design. The champagne bar setting. The staff. Quality of food at lunchtime. The 9 hole golf was fun and good for a knock but expensive. Residents get a discount but we didn’t know this and booked directly online and they wouldn’t refund the difference to us when we arrived.

Stayed in March 2025

Climbing into the shower in the bath- a bugbear of mine. The size of the resort- absolutely massive- too big The price of the on site restaurants Food in piri piri was v poor for the price So hard to find toilets in the hotel!

Loved the space in the suites. Felt huge- and so clean Loved breakfast at the O Grill Beach is stunning Champagne bar is gorgeous

Stayed in April 2025