Reviews of Emaar Grand Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Ibrahim Al Khalil Street , Masfelah District, Makkah, 21955 Mecca, Saudi Arabia
#142 of 271 hotels in Mecca
Guests' ChoiceReview Score
Based on 1727 hotel reviews
7.8Score breakdown
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Cleanliness
8.2
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Comfort
8.2
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Location
8.0
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Facilities
8.0
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Staff
8.1
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Value for money
7.9
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Free Wifi
7.0
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Reviewed: August 27, 2025
Tahir
United Kingdom1 review9.0“Good”- • Family with young children
- • Quadruple Room
- • Stayed 1 night
- • Submitted from a mobile device
It was good
Good
Stayed in August 2025
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Reviewed: August 25, 2025
Muhammad
United Kingdom2 Reviews8.0“Good location”- • Leisure trip
- • Solo traveler
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Good facilities
Convenient location
Stayed in August 2025
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Reviewed: August 25, 2025
Adel
United Arab Emirates9 Reviews1 helpful vote7.0Good- • Family with young children
- • Triple Room
- • Stayed 2 nights
- • Submitted from a mobile device
The breakfast was acceptable, was accepted to be better
The staff and room service
Stayed in August 2025
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Reviewed: August 22, 2025
Mohammed
India6 Reviews1 helpful vote8.0“Good hotel to stay with family”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 4 nights
- • Submitted from a mobile device
Checkin was very slow. Reception never answers your call, this can be improved.
Location. Cleanliness. Restaurant. Locality.
Stayed in August 2025
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Reviewed: August 22, 2025
Muhammad
Pakistan3 Reviews2 helpful votes9.0“Perfect for a reasonably lavish stay near to Haram”- • Leisure trip
- • Family with young children
- • Triple Room
- • Stayed 3 nights
They misbehaved at check-out time for on-the-spot check out which was very disappointing
1. Easy access to Haram with 10 minutes walk 2. Pray area (masjid) inside hotel was nice and lively at prayer times 3. A lot of eat-out options, snacks and super markets all around
Stayed in July 2025
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Reviewed: August 19, 2025
Iftikhar
United Arab Emirates8 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Overall Good
Location
Stayed in August 2025
-
Reviewed: August 17, 2025
Mariam
United Kingdom1 review8.0“Overall it was good value for money and the staff were friendly”- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
The WiFi was down quite often and we weren’t able to use our own internet because there were no signals
I liked the location of hotel. The breakfast had good variety and the food was fresh.
Stayed in August 2025
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Reviewed: August 15, 2025
Abbas
Saudi Arabia5 Reviews8.0“A good experience”- • Leisure trip
- • Solo traveler
- • Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Parking management
Helpful staff
Stayed in August 2025
-
Reviewed: August 15, 2025
Irshad
Pakistan18 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Group
- • Triple Room
- • Stayed 2 nights
- • Submitted from a mobile device
The housekeeping didn’t change our towels and didn’t refill the shower gel and shampoo even though we told them to do so
Everything was smooth the hotel and the A/C everything
Stayed in August 2025
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Reviewed: August 13, 2025
Ashraf
United Arab Emirates6 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Quadruple Room
- • Stayed 2 nights
Nothing
A good value for money hotel with a convenient location that is 10 10-minute walk from the Haram. A great a breakfast, clean rooms and friendly staff
Stayed in August 2025
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Reviewed: August 11, 2025
Abdul
United Kingdom1 review8.0“It was value for the money over all apart from the told above.”- • Leisure trip
- • Solo traveler
- • Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Washroom facilities were not too great.. water was coming out on the floor from the shower area which making the floor wet. Small size rooms as compare to the one I stayed in the past.. it is 4 star rating hotel ( not a 5 star)
It was nice short stay . Not too far from the Haram. Staff was nice and helpful.
Stayed in August 2025
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Reviewed: August 7, 2025
Ebrahim
United Kingdom12 Reviews4 helpful votes9.0“Great Location and price”- • Family with young children
- • Quadruple Room
- • Stayed 7 nights
- • Submitted from a mobile device
Cleaning was to the bare minimum. Only bins were emptied daily and tea/coffee station topped up. Half way our stay I requested a deep clean and change of some bedding. It was partially done. Around the bathroom sink there were little annoying flies. The management said its due to climate change. No fresh fruits or egg station.
Distance to haram is decent, walking distance. Friendly staff. Was invited to tea party events twice, which was very nice of them. Management takes interest in making improvements and asks our opinion. This was my 4th stay here. Location and price brings me back. Rooms are good and comfortable too. Good variety of food, we had half board.
Stayed in July 2025
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Reviewed: August 3, 2025
Habitha
Ireland4 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Deluxe Suite
- • Stayed 4 nights
- • Submitted from a mobile device
None
Wish breakfast included with room price
Stayed in July 2025
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Reviewed: August 2, 2025
Shukrat
Nigeria3 Reviews2 helpful votes8.0“It was a good time, I believe they can improve”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 4 nights
- • Submitted from a mobile device
The front of the property was too rowdy, you had to supervise the housekeeping staff to ensure they cleaned the bathrooms properly, and the breakfast buffet was uninteresting
Proximity to Haram, and the warm welcome party they hosted us to.
Stayed in July 2025
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Reviewed: August 1, 2025
Mohammed
United Kingdom35 Reviews9 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • Quadruple Room
- • Stayed 13 nights
- • Submitted from a mobile device
Some refurbishment needed. Room phones do not work
The location is suitable though a 7 min walk in the heart of the Pakistani bengali area and close enough to the masjid al haram, the duty staff cleaning and bellstaff are so polite and welcoming
Stayed in July 2025
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Reviewed: July 28, 2025
Abdullahi
United Kingdom1 review9.0“Family friendly property”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 9 nights
- • Submitted from a mobile device
Nothing
Clear
Stayed in July 2025
-
Reviewed: July 25, 2025
Akhtar
United Kingdom4 Reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 7 nights
- • Submitted from a mobile device
Shower was reported twice for not been adequate got no response from reception
Check in was smooth no waiting around
Stayed in July 2025
-
Reviewed: July 22, 2025
Niyaz
Saudi Arabia15 Reviews9.0Wonderful- • Leisure trip
- • Solo traveler
- • Triple Room
- • Stayed 1 night
- • Submitted from a mobile device
Poor illumination.
Parking availability
Stayed in July 2025
-
Reviewed: July 20, 2025
Anwar
United Kingdom4 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Triple Room
- • Stayed 6 nights
- • Submitted from a mobile device
The only downside was that getting through to reception by phone was difficult, as they didn’t seem to answer.
We had a great experience staying at Emaar Grand Hotel. The location is good - just a short walk to Masjid Al Haram. The room was clean and comfortable, and overall the hotel felt peaceful and well-maintained.
Stayed in July 2025
-
Reviewed: July 17, 2025
Hashim
Canada34 Reviews3 helpful votes8.0“This was our third time we stayed at emaar grand and would book again.”- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
We arrived at 8:00am but the check in time was 16:00 so we couldn’t access the room till 17:00. That was after more than 12 hours of flying, etc so we were very tired. So we did our umrah before check in and the rest of our stay we could barely catch up on tiredness. The distance from hotel to Haram sharif is about 15 mins (one straight road) and during busy times can be a bit longer because of the crowd and also the road is slightly uphill (for mobility/wheelchair users)
Good hotel and friendly staff. Clean and good size rooms. There are 2 towers, tower 1 & 2. The hotel is on lively & bustly Ibrahim Khalil Road which has ample shops, street vendor and many places to eat.
Stayed in July 2025
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Reviewed: July 17, 2025
Hafizul
Malaysia7 Reviews9.0“Will stay again in future”- • Couple
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
N/a
Friendly & welcome staff
Stayed in June 2025
-
Reviewed: July 16, 2025
Ameer
Sweden18 Reviews7.0Good- • Family with young children
- • Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
The facility need some renovation
The location
Stayed in July 2025
-
Reviewed: July 14, 2025
Perihan
Egypt13 Reviews9.0Wonderful- • Leisure trip
- • Solo traveler
- • Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
The location is very good and the hotel is so clean and nice
Stayed in July 2025
-
Reviewed: July 14, 2025
Haleema
United Kingdom3 Reviews7.0“Overall, my stay was pleasant, but the lack of a shuttle service was a significant inconvenience.”- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 8 nights
- • Submitted from a mobile device
I was disappointed to discover that, despite it being mentioned that the hotel offers a shuttle service, I was ignored when I inquired at the front desk, and upon arrival, I found out that no such service is actually available. My parents stayed here two years ago, and given that they are elderly and had to walk a significant distance, it would be highly beneficial for the hotel to provide shuttle services, especially for senior citizens, disabled guests, and young children. Implementing this would greatly enhance the convenience and comfort for all guests.
I appreciate the overall look and design of the hotel, as well as its cleanliness. The breakfast options were satisfactory; although not extensive, the quality was good and thoughtfully selected. One downside is that the hotel is a bit far from the Haram.
Stayed in July 2025
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