not enough parking spots in front of hotel room furniture a bit trashed, would expect luxury for a 5 star hotel at that price per night

great hotel great spa, great pools, felt like its a good healing place staff was very active around the pool area and very helpful

Stayed in August 2025

Nothing to complain of

Everything was excellent. The location, the staff, the spa, the breakfast.

Stayed in August 2025

Service, cleanliness, spa, mud bath, all other procedures. Beautiful spa, the outdoors pool was heaven. Free all you can pour Prosecco for breakfast; welcome drink; chocolate at turndown where refreshing touches. The softest robes you wear all day long.

Stayed in July 2025

The property was great. The spa pools and sauna area were clean and very nice. I think the rooms and spa treatment services were overpriced.

Stayed in April 2025

Long waiting on waiters to order. Takes very long.

Facility and Spa

Stayed in January 2025

Dinner was a bit modest

Breakfast was excelent. Wellness very adviseable

Stayed in January 2025

The food was bad,poorly cooked and uninspired.

The wellness area

Stayed in January 2025

Some staff speak little or no English, I find this unacceptable for an international five star hotel. Older members of staff who do not speak English and are unwilling to learn it, should be replaced by younger members of staff who can. This caused embarrassment in particular whilst trying to view and book a treatment slot for the mud pool

The hotel has excellent spa facilities in a beautiful location, within walking distance of the town centre of Piestany.

Stayed in December 2024

The only somewhat of an item would be very loud air-conditioner/warmer during winter in our room. I'm not sure if the sound came from bathroom or bedroom. In the living room it was loud, but around 6.30-6.50 am it would switch on and if you are a light sleeper might keep you up. I think this is only because our room was last on the wing, I doubt this is an issue in other rooms. (room was great otherwise, spacious).

The Hotel and Spa were absolutely lovely and I would totally recommend and also return here myself. It's a bit pricey but it also offers a lot of services. We stayed for 2 nights and also paid a bit extra for late check-out (which is until 6 pm, that's great!). Breakfast was good, dinner was good, they do special breakfast requests with mini menu at the table for no extra cost if buffet is not to your liking. Dinner is accompanied by music. We came here for a birthday and they made it very special - with song from staff, decorated table at dinner time, cake with a candle and bottle of prosecco in the room. We also got free welcome drink card at the bar and two drinks at cute Xmas market they have right outside the hotel. SPA is also lovely, they have thermal outdoor pool and normal swimming pool indoors, jacuzzi and 3 saunas. You can get towels and sauna-sheets right at the entrance to this SPA/relaxation zone. We tried massage (great) and interesting combination of "glass/thermal bath" and "mud bath". Mud one was so hot, but also unique experience, was fun. Premises are old villa/castle inspired and well kept, looks beautiful. Staff is very kind and friendly.

Stayed in December 2024

There is nothing to dislike.

Breakfasts and dinners were great.

Stayed in September 2024

Everything was excellent: friendly and helpful staff, delicious breakfast, lovely gardens and superb facilities.

Stayed in October 2024

Friendly staff

Stayed in October 2024

the price doubled in comparison to my last stay in 2019

Location, quality, staff, food, facilities

Stayed in August 2024

For a 5 star i was expecting the food to be higher quality. Breakfast was basic and dinner below standard. The massage treatments were not as we expected either- not as professional as we imagined.

Its a beautiful property and grounds and everything is nice and clean

Stayed in June 2024

Everything

Stayed in May 2024

Nothing

All

Stayed in April 2024

-

Coming and coming again! Great place for relaxation and meditation outside of busy life!

Stayed in December 2023

Nothing

Everything

Stayed in August 2023

Every thing in the palace hotel met my expectations, i am sure that i am coming back next year.

Stayed in July 2023

Breakfast is not quite the choice and quality you'd expect for the price. Lady at the entrance of the breakfast restaurant checking for a very long time whether we are on the list or not.... really annoying, then directing us to a table that was not prepared, did not get prepared after us waiting for a while, so we had to go back and ask for cutlery and the rest. Very little place for cars at the parking in front of the hotel

Staff is exceptionally friendly, helpful and keen to please. Nice cafe with tasty snack. Nice looking building and surroundings. Large, most comfortable beds ever and great blanket. Gym is very well equipped.

Stayed in July 2023

It was a bit difficult to find at least from the directions provided by google maps. You have to turn while on the bridge which is kind of hidden and you're not really expecting - which I was not understanding. After a few trips back and forth on the bridge we finally figured it out.

We enjoyed the relaxing atmosphere of the Palace. The grounds are nice and enjoyed walking the paths to other gardens, little shops, and cafes, etc. I had high hopes for this as I booked online prior to our trip. I will say that there was another spa we randomly went to on our trip prior to our stay here, which contributed to comparing, as the Palace was significantly more expense than the other. Overall though, it was lovely and would maybe stay again, or come just to use the facilities. The staff was kind and helpful and it was easy to book spa appointments the day of.

Stayed in May 2023

Everything was great

Great

Stayed in May 2023

Nothing to change. Stay same.

Great place. Lovely breakfast and dinner. Beautiful SPA!!!

Stayed in April 2023

Unclear road remarks to parking nearby the hotel. Again driven via main entrance and stopped a beat far (road was blocked at he park road). Hotel does not provide clear scheme how to drive from the bridge entrance to SPA ICELAND

Coming second time! Like this place more and more)

Stayed in March 2023