Staff was amazing. Special thanks to Kamer and Gonca. Food is excellent. Everything is clean. The hotel has an amazing garden and activities.

Stayed in July 2025

The cocktails and alkohol ist very poor. In the room was cold . There was no evening Shows. Mini Bar if you want extra water it extra paid.

Location, food, staff

Stayed in April 2025

Housekeeping doesn’t clean the room well enough

Great stay! The beach is close, pools and other facilities are good too. The territory was green with lots of trees,flowers and other plants. There are lots of squirrels 🐿️ with was fun. Loved the entertainment program

Stayed in October 2024

Wifi was not working properly in the room, so was the cell signal. We had internet problems in general in the room and around the pool. The sea is wavy after 10 am, so the cleanliness in the is not great then. It is a tight area for sunbeds so limited capacity.

The surroundings are great, facilities are good. Staff and animation team were amazing, food and the service were above my expectations. Spa was also great. Definitely value for money overall.

Stayed in June 2024

Good place for family, outside from town

Stayed in May 2024

My daughter first time in her life saw cockroaches in the room, so she wasn't happy :) Aircon was old and noisy, I couldn't use it during night, as it was too loud.

Wonderful territory with a lot of greens, squirrels and good swimming pools. We enjoyed buffet and a la cart restaurant as well. Staff was extremely friendly.

Stayed in September 2023

nothing

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Stayed in September 2023

I wouldn’t say that it is a disadvantage for the hotel but so that you know, it is a bit far away from the center of a big city, so there is one market place outside the hotel, but I wouldn’t say that there is that much to choose and the prices are higher than normally.

It was the first time we visited this hotel, so i was a bit worried before our stay, but it became better than expected, so that we extended our stay there .There were a lot of German- and French-speaking visitors, but of course you could communicate in English and Turkish. The area of the hotel is very big and very beautiful with one and two-story houses with several rooms in each of them. It looks like a small village in the beautiful park.We had a room in a one-story house, big enough and with a big and comfortable bathroom with big shower cabin. The staff everywhere (reception, cleaning, restaurant, bars) all were very friendly and helpful.On the area one big and … three if I remember right small pools with an entertainment (gymnastics) around it. And for those like us the see was within few minutes walk on a private for the hotel beach. Very clean beach and amazing clean sea (just so that you know in the morning almost never waves, in the late afternoon and evening most usually waves in the sea) Hotel gives you beach towels, there are sunbeds and sun umbrellas for free. The food was delicious and in a good variety for different tastes, including barbecues.Different bars where you can find snacks, ice-cream and drinks (without and with alcohol).Staff as I said very friendly and always very polite.A small shopping place with one small market, one souvenirs and summer/beach-clothes shop and a little jewelry shop with a very pleasant couple(Nora and Cemal) who own the shop. You can book a Tui tour to Pamukkale and another tour from Anex to Efesus and Virgin Mary’s house.The last one is absolutely worth to take!We had a lovely guide Alena who told us a lot about a different historical events and legends during our ride and at the places itself. So it is a beautiful place to travel to and relax.

Stayed in September 2023

Again we had a fantastic stay in Kustur but if I have to mention a few points that can be improved: Wifi was not great but I understand that this is not only in Kustur. No coffee machine in the room (I need coffee first thing in the morning). TV was rather small for the size of the room (but again we were not there to watch tv). Slides were only open for a couple of hours a day (I felt it was sufficient). Kids club was more for younger kids it would have been nice to have something organized for 6+ kids like activities to play football / basketball etc together.

I stayed in Kustur with my 2 boys (6 and 9). We truly enjoyed the room which was spacious and with an excellent view of all the greenery around. The boys played football on the grass and fed the squirrels. The food and variety of food was excellent (always something else for dinner with stations of pide, doner etc.). Snacks were repetitive but super yummy and why change a winning formula ;) I would recommend for families. There were enough sunbeds for everyone and the animation team was wonderful (not pushy). Every evening another show. The slides were great for the kids and enough space in the swimming pools (although you will always have people who will try to reserve with their towels). The visitors were mainly from France, Belgium and The Netherlands. I would visit again and recommend this hotel if you want the all inclusive experience without feeling like you are in a huge factory (no long queues at the foods stations etc.). The staff was super friendly and always there to help.

Stayed in August 2023

Wi-fi was terrible within the room when the doors and windows closed. Also mobile internet was not an option, even though I have roaming package it only had enough signal for edge connection. It's advertised to have a kids club but it's more of a nursery. We expected to have something suitable for our 6 and 8 yo kids but that wasn't the case.

The room is specious and very clean. The food was generally very good. If it's not a windy day, the sea is even better than the pools. Waterpark was real fun. The evening shows were generally well prepared. The staff was very kind.

Stayed in August 2023

My brand new car was hit by a car next to mine and security explained to me that it wasn't the car next to mine. The behavior of one of the employees was unprofessional. If you visit the hotel, don’t travel with your car.

We liked the entertainment, the pools and the surrounding - there was lots of greenery, trees and squirrels. The personal at the restaurants were very polite and friendly.

Stayed in June 2023

nothing

greenery- feels like you are in a beautiful always blooming garden

Stayed in June 2023

There is nothing we didn't like.

It is a family-friendly village! Amazing place! Clean, well-maintained, organized, and beautiful! From the day first, we felt special! Thank you!

Stayed in May 2023

nothing

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Stayed in September 2022

the time of lunch and dinner was very limited.

the breakfast was delicious. the locate is near to the city. the staff were great and hospitable. the poor was nice and clean. the rooms look like village. the meals are delicious and diverse.

Stayed in October 2022

-the daily cleaning could be better -the seashore is not very big, but at least it has direct access from the hotel through a tunnel, and they have sun beds and beach umbrellas for your use (free-of-charge), and some possibilities for water activities -the spa services are quite expensive

-the perfect place that you don't need to leave if you want to have a relaxing holiday -the all inclusive board and the food options are excellent and has intensive selection -different kinds of pools, especially the turquoise pool and its surroundings in the back part

Stayed in August 2022

Wifi needs improving. Very inconsistent from day to day.

Great complex, loved the main pool area and going for nice walks around the complex. Great, fresh vegetables and fish served daily. Amazing entertainment team, super friendly with right mixture of different nationalities.

Stayed in September 2022

WiFi is not in every room. And in some locations, e.g. near the pool or snack bar, coverage is not that good. Drinks could be better. Like most of the all-inclusive hotels, using the cheapest local drinks possible.

Rather than everyone stuffing into an apartment, staying in separate houses like a village is a huuuuuge plus. Waking up to birds and squirrels, seeing hedgehogs during night... Complete getaway from city hustle. Can easily say family friendly. Kids pool is large and amenities are well.

Stayed in August 2022

Crowded pools

Food and beach

Stayed in August 2022

Food wasn’t great.

Location, amenities, access to everything you need.

Stayed in June 2025

Flat was moist, expected in older building but almost disturbing. AC or ventilation (only in toilet) not good enough. Bed was very very soft, almost like a water bed.

As a place for what it is, a resort of kind, it’s ok. It has seen better days. Food was the best thing about the whole stay. Every meal and every day different variety and loads, and I mean loads, of different food.

Stayed in May 2025

Kitchen staffs were good ,but in my opinion they were over worked and under paid.Management needs to look after their welfare to get smiles in their faces. Front desk staff,Reception and the girl managing reception needs hospitality training.Their guest relation skills is poor.Kitchen utensils cutlery etc are mostly dirty.Need improvement in that,management must pay attention or it may cause health issues to Guest.

Entertainment group and Photography teams were awesome.Waiter and waitress in Kitchen and Room cleaners are unsung heroes of the Kastur Club.

Stayed in August 2024

People could be more professional; some stuff were very kind, helpful and know what they are doing whereas the others have no clue at all. Also I did not enjoy swimming which was a real disappointment because see was supposed to be blue flagged but it wasn't clean (there were plastic bags, plastic glasses and sometimes even foam) and the pools were too crowded.

Location and facilities were great with all the trees and squirrels going around. Food was ok but could be better.

Stayed in August 2023

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