Sinan Pasa Mah. Hayrettin Iskelesi Sok. No:1 Besiktas, Besiktas, 34353 Istanbul, Turkey
#279 of 2,412 hotels in Istanbul
Guests' ChoiceBased on 578 hotel reviews
8.9Cleanliness
9.3
Comfort
9.4
Location
9.1
Facilities
9.1
Staff
9.3
Value for money
8.1
Free WiFi
9.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 22, 2024
M
United KingdomThe bar says closes at 1am, I went 12.45am and they said they can’t serve me because they are cleaning up, I asked can you make a drink send to the room they refused, following day I came same time and I was served, so I don’t understand this
The staff and location, room and in bedroom food service is 10/10
Stayed in April 2024
Reviewed: April 20, 2024
Митко
BulgariaNothing
Bad
Stayed in April 2024
Reviewed: April 19, 2024
Hania
United KingdomThe washrooms were a little dark and the overall hotel is much smaller than expected. Not many places to lounge indoor and outdoor throughout the day. 1 main tea lounge and a tiny patio that only gets morning sun - great for breakfast! This street of Istanbul is also really full of traffic.
The room was really nice and luxurious. From the bed, to the slippers and robe, and the washrooms. We also had a Bosphorus view which was magical to look out to. The spa and indoor pool were very nice.
Stayed in April 2024
Reviewed: April 9, 2024
Andrei
MoldovaLocation, view, breakfast, staff, spa. It is an amazing hotel!
Stayed in February 2024
Reviewed: April 5, 2024
Alexandra
United KingdomEverything went very well! The staff was very friendly and arranged a very nice birthday celebration for me. The guest relations manager Karina was very helpful and nice!
Stayed in April 2024
Reviewed: April 2, 2024
Joe
United KingdomStaff were exceptional
Stayed in April 2024
Reviewed: April 1, 2024
Ceren
Turkeynothing
Everything was amazing! Perfect location; service and hospitality
Stayed in March 2024
Reviewed: March 31, 2024
Frank
United KingdomInternet kept logging-off too many times.
Room was absolutely fantastic, with an amazing view over the river. Breakfast was delicious with a huge selection to choose from, and late lunch was vert good. I will definitely be back again!
Stayed in March 2024
Reviewed: March 28, 2024
Janis
SwitzerlandOn top of wonderful room, facilities and atmosphere, a great balance of service and privacy. Everything was effortless and filled with pleasure. To put it simply: we enjoyed every minute of the relaxing and joyful stay you would expect from top class hotel!
Stayed in March 2024
Reviewed: March 28, 2024
Esam
Saudi ArabiaBeds and toppers require more attention, as they are curved at the head. Pillows also require some improvement. The chefs who cook eggs for breakfast do not maintain consistent quality, and it varies from day to day. The restaurant Shang Palace requires significant attention. The food is incredibly oily, and some dishes lack genuine taste.
The staff is outstanding, being very attentive to customers' needs and always smiling. The bathroom towels are super clean, and the water pressure is excellent. The breakfast is outstanding, featuring excellent quality cheese.
Stayed in March 2024
Reviewed: March 28, 2024
Evgenii
RussiaMinor things
Great room, perfect bed! crew, breakfast..
Stayed in March 2024
Reviewed: March 25, 2024
Aleksdp
SingaporeI would like to note the good work of the concierge Karin!
Stayed in March 2024
Reviewed: March 24, 2024
Hacer
GermanyThe rooms are comfortable, clean, the hotel smells so good. The gym is quite big, the spa and wellness area is very beautiful.
Stayed in March 2024
Reviewed: March 15, 2024
Betsabea
AustriaNothing
The staff is very friendly and helpful, especially customer relations person Karina was always there for anything we needed with extreme friendliness and amazing service
Stayed in March 2024
Reviewed: March 15, 2024
Aida
United KingdomThe property is stunning, with all the relevant amenities anyone could need for a city break. The facilities are well kept and the rooms are spacious and accommodating.
Stayed in March 2024
Reviewed: March 14, 2024
Bader
Kuwaitthe price was too expensive
location was amazing, the staff were friendly and the breakfast was delicious
Stayed in February 2024
Reviewed: March 11, 2024
Ivan
UkraineSpectacular hotel. Everything was great. From the food, bathroom, bed, room service, staff to location, services and location.
Stayed in December 2023
Reviewed: March 7, 2024
Sofia
MexicoAll very nice, very good attention from the staff, yagiz Ucal was very helpful for me as all the people of staff, they have all you need eaven a beauty salon and the breakfast is amazing!
Stayed in March 2024
Reviewed: March 4, 2024
Haytham
Saudi ArabiaOur stay was rather too short
Everything about the hotel was amazing, they saved no efforts to go above and beyond The staff were amazingly professional and welcoming ( Yusuf, Karina and Oner) specially. Small details in the room like the heated towels rack, heated mirrors, bathroom TV being connected to the room TV, the way bedsheets are done, the way house keeping done the room. Such small details made a huge difference The breakfast menu was amazing with large range of well prepared foods our kid loved the restaurant and called it his favorite ever.
Stayed in March 2024
Reviewed: March 4, 2024
Noora
QatarI didnt like that there was no terrace to see the Bosphorus ..
Very clean, amazing staff
Stayed in March 2024
Reviewed: February 19, 2024
Karim
United Arab EmiratesCost of hotel transportation is exorbitant.
Always the best!
Stayed in February 2024
Reviewed: February 9, 2024
Deborah
IsraelThe design is lavish and the rooms are beautifully designed. Clean and for the most part very well maintained
Stayed in February 2024
Reviewed: February 1, 2024
Saad
Saudi ArabiaExcellent hotel with very good location.
Stayed in February 2024
Reviewed: January 16, 2024
Ispiryan
RussiaThe stuff was great, Emircan was of great help!
Stayed in January 2024
Minneapolis, USA
Edinburgh, UK
Guadalajara, Mexico
Port Douglas, Australia
Ventura, USA
Gdańsk, Poland
Pyrgi, Greece
Mel, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content