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Reviews of Gold Crest Hotel - Arusha This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

P.O.BOX 13285 Old Moshi Road, Arusha, Tanzania

#63 of 97 hotels in Arusha

Guests' Choice

Review Score

Based on 116 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    8.5

  • Facilities

    7.6

  • Staff

    8.6

  • Value for money

    7.5

  • Free Wifi

    6.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: July 9, 2025

    9.0
    I would stay here again.
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    Property was slightly dated but it was Well maintained and very clean. Huge Rooms were quiet with busy streets outside the property. Good location , easy walk into town.

    Stayed in June 2025

  • Reviewed: April 7, 2025

    8.0
    A comfortable base for Tanzania safari adventures.
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 1 night

    We did notice some wear and/or decay in flooring areas, as well as some trim. This did not cause inconvenience during our stays. Although not in "downtown" Arusha, and on a busy road with plenty of daytime activity, the neighborhood gets quiet after hours.

    The staff was very friendly and helpful, the room was more than adequate (quite large for just 2 people!), and the restaurant menu featured a variety of tasty meals. Concierges Paul and Patrick deserve special recognition for their willingness to go above and beyond with any request or inquiry. The room featured a large full kitchen (without cookware) and bedrooms separate from the bathrooms. Very large living room with abundant furniture and T.V.

    Stayed in January 2025

  • Reviewed: December 6, 2024

    7.0
    The stay was ok but not value for money
    • Business trip
    • Group
    • Standard Studio
    • Stayed 6 nights
    • Submitted from a mobile device

    Towels and furniture are too old. Furniture and floor carpets are not clean

    Friendly staff

    Stayed in December 2024

  • Reviewed: September 13, 2024

    7.0
    Good rooms, awefull food
    • Leisure trip
    • Group
    • Standard Studio
    • Stayed 1 night
    • Submitted from a mobile device

    We had dinner at the restaurant and opted for the a la carte menu instead of the buffet. The food wasn’t good at all. We ended up sending a steak back and in the end they wanted to charge us for what we sent back even though we got a cheaper option afterwards. We had to discuss quite a will to make them realize it wasn’t ok to pay for something we didn’t eat. In the end if you are eating there just go for the buffet

    Big and clean rooms.

    Stayed in September 2024

  • Reviewed: September 9, 2024

    8.0
    Really nice place
    • Business trip
    • Solo traveler
    • Standard Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    The stairs on my way to my room 😂

    Really spacious rooms and the shower was perfect

    Stayed in September 2024

  • Reviewed: July 9, 2024

    9.0
    Really nice people and place
    • Leisure trip
    • Solo traveler
    • Standard Studio
    • Stayed 1 night

    The staff was quite incredible. The breakfast was marvelous. The location is pretty nice too, near some pubs and restaurants.

    Stayed in June 2024

  • Reviewed: June 11, 2024

    7.0
    Good
    • Business trip
    • Solo traveler
    • Standard Studio
    • Stayed 2 nights

    Breakfast not the best. Coffee very poor & service needs to improve.

    Check in and out was good and easy.

    Stayed in June 2024

  • Reviewed: April 4, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Standard Studio
    • Stayed 2 nights

    the wireless network was weak.

    I like the room and the beds.

    Stayed in April 2024

  • Reviewed: April 4, 2024

    7.0
    Stayed overnight after our safari
    • Leisure trip
    • Group
    • Presidential Suite
    • Stayed 1 night

    We had booked the presidential suite – and this time we got it also (unlike last week when it did not exist). It had two bedrooms and two bathrooms, like the description says. The other bathroom is quite small, with a shower, not bathtub, and no hairdryer there. At the bigger bathroom, the hairdryer did not work. We were brought one, but with wrong kind of plug. We asked for an adapter and finally got one. The suite had a vast kitchen to make instant coffee at – with two cups and two glasses you can’t really utilize the kitchen for anything else. The smaller room I stayed at had no lamp at the nightstand and also some of the lamps at the ceiling did not work. The “view” from the room was against a brick wall. And btw, there’s no possibility the suite would be 400 m2, like told at Booking.com.

    Again, the staff was very nice and the breakfast good with variety and taste. The pool is nice, although quite small.

    Stayed in March 2024

  • Reviewed: April 4, 2024

    7.0
    We stayed overnight before starting our safari
    • Leisure trip
    • Group
    • Presidential Suite
    • Stayed 1 night

    We had booked the presidential suite but we were first taken to a small upper floor room with one bed at the living room and the other one at the mezzanine floor – so not really even one proper bedroom, and definitely not the presidential suite (two bedrooms, two bathrooms). When we didn’t accept that room we were taken to a bigger one – with a big living room and one big bedroom (and a big kitchen to make instant coffee at). Still not the presidential suite we had booked and paid. After that we all returned to the reception where several members of staff were “solving” the problem. One manager (?) told us that they don’t have such a suite (with two bathrooms) at all. Obviously, the suite was given to somebody else, but instead of admitting that, he decided to lie about the suite. I found it very strange that the information at Booking.com would be false. We finally accepted to stay in two separate rooms (the big one and the other, small one one at the upper floor). I returned to the reception once more and showed the description from Booking.com to the receptionist (who was made to give us the small and modest room at the first place) and only then she admitted that the suite was “not available”. I felt sorry for her cause I don’t think this was her fault, but she was put to the front line to meet us and trying to give us the incorrect room. As we were planning to return to Gold Crest after our safari following week, and had again booked the presidential suite, I asked if that is available by then – and she promised it will. We asked compensation for not getting the room we had booked, but in their opinion, we were not entitled to any, as we got two rooms instead of the suite.

    The staff was otherwise nice, only I found it strange how our case was handled (see my other comment) – did somebody really believe we would accept that small room if we had booked the presidential suite. Breakfast buffet was good in variety and taste.

    Stayed in February 2024

  • Reviewed: February 20, 2024

    9.0
    Great staff and nice hotel with all the amenities
    • Leisure trip
    • Solo traveler
    • Executive Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The noise one night from the back street. Was a Wednesday night but sounded like a night club? Otherwise, it was very nice and good location . Gym was very outdated as well

    Amenities were very nice small pool but was enough because normally on a few people in it just to cool off so perfect

    Stayed in February 2024

  • Reviewed: February 7, 2024

    9.0
    The hotel's ideal location, excellent amenities, impeccable cleanliness, and charming staff make it
    • Leisure trip
    • Family with young children
    • Executive Suite
    • Stayed 1 night

    The hotel's ideal location, excellent amenities, impeccable cleanliness, and charming staff make it a perfect choice for a delightful stay

    Stayed in February 2024

  • Reviewed: February 6, 2024

    8.0
    Nice and comfy
    • Business trip
    • Group
    • Executive Suite
    • Stayed 1 night

    The only thing I didn't like was the breakfast. I asked for two soft poached eggs and got rock hard fried eggs. And, they served them with a smile, which I took to mean, "they don't have a clue."

    Stayed in February 2024

  • Reviewed: January 31, 2024

    8.0
    Great location and lots of good restaurants in the area.
    • Leisure trip
    • Couple
    • Executive Suite
    • Stayed 5 nights

    We enjoyed staying here. No complaints.

    Great location and good breakfast. Staff was very friendly and helpful. Spent 5 nights here. Recommended.

    Stayed in January 2024

  • Reviewed: January 31, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Presidential Suite
    • Stayed 1 night

    Nice and simple room

    Stayed in January 2024

  • Reviewed: January 29, 2024

    9.0
    Great value for money
    • Business trip
    • Group
    • Executive Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Bar area could be a bit more comfortable

    Clean, secure accommodation with friendly and helpful staff. Good value for money. Rooms really big. Good location.

    Stayed in January 2024

  • Reviewed: January 25, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Presidential Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Location and friendly staff, specially Mr.. Patrick and restaurant staff.

    Stayed in January 2024

  • Reviewed: January 17, 2024

    9.0
    Super
    • Leisure trip
    • Couple
    • Standard Studio
    • Stayed 1 night

    May b Swimming pool, a bit small.

    All all property. especially food and ambience

    Stayed in December 2023

  • Reviewed: January 8, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Presidential Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Very good breakfast, good location and very comfortable and spacious suite.

    Stayed in January 2024

  • Reviewed: January 3, 2024

    9.0
    We enjoyed our stay at the hotel and we highly recommend the hotel. The Rooms and Food super Good!
    • Leisure trip
    • Family with young children
    • Executive Suite
    • Stayed 2 nights

    We enjoyed the stay with my family. The executive room provided was sufficient and comfortable for a family of Two adults and two kids. The Food was very delicious and kids friendly.

    Stayed in December 2023

  • Reviewed: December 31, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Presidential Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Family room 104 Bathroom is so tiny,water leaking on bathtub whenewer showering Tv small with few channels for kids to watch

    The food is nice,location is good

    Stayed in December 2023

  • Reviewed: December 5, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Executive Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Mattress was not so comfy

    Cleanliness

    Stayed in December 2023

  • Reviewed: October 5, 2023

    7.0
    Overall, I say it is a good place to stay. If I return, I will just go for their standard room.
    • Leisure trip
    • Solo traveler
    • Presidential Suite
    • Stayed 4 nights

    I normally don't splurge or spend extra to seek the best (or top) room available in a hotel property. BUT, if a hotel advertise "Presidential Suite," I then have high expectations to the room I'm paying for. I shouldn't expect some of the furniture to look scratchy or fairly used. I shouldn't expect art work on the walls that don't look like they were dusted off. I shouldn't expect shower heads that appears very grimy and hideous to take a shower. This complaint isn't toward the working staff, but should be raised to management. Anyone who wants the BEST lodging room of your property should expect an immaculate place to enjoy. Goodness, a nice small bouquet of fresh flowers should let me know I'm special. My current advise for the management is to simply re-name the suite as "A Two-Bedroom Suite w/o a full kitchen."

    Breakfast and other buffet meals throughout the day were great! Young staff were friendly and wanted to make sure my stay was good. I received a call prior to my arrival to ensure I was on the way to the hotel property.

    Stayed in October 2023

  • Reviewed: September 30, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    There is no lift at the hotel so is difficult to climb 2 floors to get the room. Into the room the bed is also upstairs and very noisy Really difficult for old people

    The staff is very friendly and ready to help all the time

    Stayed in September 2023

Showing 1 - 25

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