Because of the the location the area can be frequented by a lot of drug users, but the hotel itself seems quite safe and secure once you’re inside.

Location, close to mission.

Stayed in March 2025

The access key app was cumbersome and quit working prior to checkout. I hadn’t realized there was not a private en suite bathroom. I was nervous about leaving my room for a quick bathroom break because if I forgot my phone I would be locked out. The road noise was incredibly loud.

The price was great, and the fellow travelers were kind. Staff was great when I had issues with the digital key.

Stayed in December 2024

I didn't realise rooms didn't have toilets. Though the shares toilet was super clean

Bathroom was very clean

Stayed in November 2024

Neighborhood had a considerable number of homeless people and trash was everywhere

Very quiet, friendly guests, hospitality staff were very nice and helpful

Stayed in August 2024

- Sketchy area: street is full of homeless people, one shooting happened on the street when we were there - Digital key: you always have to bring along your phone in order to open your room - Contactless stay: no one is there on site if you ever needs help, especially in the evenings or weekends - Poor customer service: expect no reply or not-helpful, delayed reply whenever there’s a situation that their help is required

- Close to downtown area - Walkable to Bart station, Muni bus stations, grocery supermarkets, Mexican restaurants

Stayed in July 2024

There are no on-site staff and you need to download a key app to access the hotel and your room. Digital key via app may cause difficulties to get in. The hotel rooms overlooking the street are very nice but very noisy (day and night). The direct area around the place is full of homeless people

Clean room and bathroom. Comfortable bed. Nice room.

Stayed in May 2024

The room lighting was terrible and wifi code was not available.

It was disconcerting not to meet a desk clerk even if the key is on an app.

Stayed in February 2024

the heating was too low and our room21 on the street was very noisy( insufficient sound insulation) no elevator

Stayed in January 2024

everything.

nothing.

Stayed in December 2023

my room on the 3rd floor was hot and the fans were broken/inadequate

great location but would not suit everyone, there is a lot of homelessness in this area. The shower rooms were kept very clean

Stayed in August 2023

No AC!

Location was good as far as centrally located but bad for veing a bit rough.

Stayed in August 2023

The inside was perfect. Right outside the main entrance, the sidewalk in this area was extremely uncomfortable to walk through. There were many transients, trash scattered, and strong urine odors

Only coffee and tea was available

Stayed in July 2023

The mattress in room 302 had a dip on one side of the mattress and it made uncomfortable to sleep on. Directions on where to place dirty towels in one of the bathrooms. No elevators

Rooms and bathrooms were clean.

Stayed in July 2023

The inside of the building was exelant. But the outside was a slum with a slum with all the grafitt and vaccent buildings. People hocking junk on the streets and tent homeless. Did not feel safe after dark going out side.

Stayed in January 2023

There was a funny smell throughout, which was quite musty. The hotel can't help it, but the rows of homeless people outside could put people off stating here. I had no problems at all, bit it could make people feel unsafe, particular a woman on their own.

It was a private room and there was minimal noise during my stay. I spent minimal time here and it was a good base. I stayed in multiple places across the US during a months stay. This was the most expensive and unfortunately I rate it as the worst. San Francisco prices will play a part in that. Not a bad stay at all though.

Stayed in October 2022

Check in process, room key on an app which didn't work properly, no staff on site for most of the day, no AC in rooms

Location

Stayed in September 2022

nothing

nothing

Stayed in July 2025

Too much drug use in the area sorry.

I had a spacious fine room, separate bathrooms were always in excellent condition. Convenient location to Bart station, and bus lines. I had no problem with the smartphone app for opening doors to the building and my room, but you need to remember to always carry your phone with you.

Stayed in April 2025

AWFULLY COLD- we stayed for 4 nights during April and it was so cold at night I got fever, sore throat and cough the next morning. No heaters or ac, old windows make it unbearable windy. I was not even able to do all the touristic stuff- just spent the whole time in bed with fever and cough. Awful experience The street outside seemed dangerous- heard fighting sounds at night

Nice house keeper, quite clean

Stayed in April 2025

Could not access the room using the provided digital key. There were no staff around and the one on the phone seemed to not know much about the rooms or which ones had the digital tap or not. Even the physical keys did not work for the rooms that I tried. After talking on the phone for half an and hour, and searching, I was finally assigned to a room where the door was already open (the keys did not work).

Stayed in August 2024

This booking was a complete lie. This is not a bed and breakfast. This is a hostel I showed up with my family. Saw what it was. It left right away. Scary place maintenance bed in the hallways. Disgusting. Please please don't ever stay here unless you want a hostel

Nothing

Stayed in July 2024

This review is hidden because it doesn't meet our guidelines.

Everything was pretty terrible. Stains on our sheets, dirt on the bed, only poorly maintained communal bathrooms and showers, and uncomfy beds. No amenities or parking or any staff available.

The coffee and tea selection was nice

Stayed in May 2024

The shower’s temperatures was either cold or all hot. I wasn’t able to get it to a comfortable temperature.

Very cost effective and very clean. The staff was very available via text messages and eager to help.

Stayed in March 2024