Needs updating in the rooms

Location is phenomenal

Stayed in August 2025

The valet parking the valley attended was very rude and also we had to go get our own cars at checkout.

Love the location and the amenities

Stayed in August 2025

Seems to have a little musty smell in the rooms

The team members were EXCELLENT. Overall clean and comfortable

Stayed in August 2025

The ceiling in the bathroom shower area appeared water damaged with some elements of mold.

Location to all the places.

Stayed in August 2025

We were there Saturday night. Due to roaring cars without mufflers zooming around, even though we were on the 8th floor, but on the street side, we didn't get to sleep until 3am. Anyone mentioning this to law enforcement? They should.

The room was so comfortable with unique interior design features.

Stayed in August 2025

Time for food to be served. During breakfast hours an additional person was needed to take orders so the darling lady preparing the food wouldn't be interrupted. It's expecting too much to ask 1 person to take orders and prepare the food. I've never seen this before. Also, if the form had a specific food pick up time option, this would make it easier for the one preparing. Lastly, if the form was made available the day before to be handed in by a specific time to be honored, the process would run more smoothly.

The location for breakfast was good. The food and coffee options were good. It was kept clean. Bags of available ice was nice to have. Complimentary bottles of water and coffee in lobby always a plus.

Stayed in July 2025

I was there to see Metallica and the price for the night of the concert was three times the amount for the Friday stay and they required me to book two nights when one could have worked. Also the last time I stayed here 12 years ago there was a lively night life and things to do right beside the hotel. now that area beside the hotel is practically a ghost town. most stores are empty.

very comfortable room, staff was very friendly and helpful. very close and easy walk to Bank of America Stadium

Stayed in June 2025

Parking

Aesthetics

Stayed in July 2025

Need more attention to details the hotel feels neglected 🙏,

Location is great

Stayed in June 2025

Parking

Stayed in June 2025

I didn’t care for the food selections, as there weren’t many appealing options. Also, if I hadn’t been using GPS, I probably would’ve missed the hotel entirely since there weren’t any clear signs indicating where it was.

I really enjoyed the location—being downtown made it easy to walk to everything I needed. The staff were friendly and very helpful, which made my stay even more pleasant.

Stayed in June 2025

It was noisy at night.

I loved the location and how friendly the staff were

Stayed in June 2025

Water bugs in room and it was hot everywhere others then the room a lot homeless staying around which is saddening

Pretty decent location

Stayed in June 2025

One of the elevators didn't work and it was a very busy weekend.

Staff was great and so was the location.

Stayed in April 2025

Employees preoccupied at breakfast station. All could be more helpful.

Price & Location

Stayed in May 2025

N/A

Had excellent stay there! Everybody was really nice i.e. staff! Excellent service from Valet as well!

Stayed in June 2025

The noise from the traffic downtown. They did leave a pair of earplugs to use.

Location

Stayed in May 2025

Location

Location

Stayed in May 2025

I did not like the fact that it had did not have a microwave in the room I did not like the fact that we had to pay for ice bags I did not like the fact that we had to pay for cereal and milk I think that was a little bit on the ridiculous side I understand snacks and dreams but continental breakfast should be free. That's what you would call hospitality

Room was nice.. I feel all the rooms need they own microwave cuz it's an inconvenience to be comfortable and leave your room to go warm up your food. And also it needs a ice machine at least on three floors instead of customers or people that paid so much for these rooms have to buy I think that's a little bit on the ridiculous side

Stayed in May 2025

It had a weird smell, the aircon wasn’t the best, the lobby was boiling all day - needs aircon, Needs more signage in lifts to know where your going haha

Good location, amazing bed, so comfy and a lot of space in the room! The shower and bathroom were a cool design too Corridor feelings were high which just has a nice feel to it, the loft was so fast too

Stayed in April 2025

The parking situation wasn’t optimal, but affordable.

Stayed in March 2025

The elevator felt sketchy.

The location was fantastic. The room stayed cold

Stayed in March 2025

Room was very small; coffee pot missing parts but replaced quickly. Problem with overbilling and takes a long time to straighten out. My statement did not match what was charged to my card - over by $300. Be sure to double check your billing at check out.

Great location. Friendly staff. Gave us everything we asked for immediately.

Stayed in March 2025

The cleaning staff wasn’t adequate for the job

The amenities and the vibe

Stayed in March 2025