Reviews of Aloft Houston Downtown This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
820 Fannin Street, Downtown Houston, Houston, TX 77002, United States
#230 of 442 hotels in Houston
Guests' ChoiceReview Score
Based on 387 hotel reviews
7.4Score breakdown
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Cleanliness
8.1
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Comfort
8.3
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Location
8.5
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Facilities
7.6
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Staff
8.2
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Value for money
7.5
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Free Wifi
7.6
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Reviewed: July 14, 2025
Sara
United States3 Reviews6.0“A nice place to stay, although a little pricey.”- • Leisure trip
- • Couple
- • King Room - Hearing Accessible
- • Stayed 3 nights
- • Submitted from a mobile device
The water situation was a miss. The water pressure wasn’t good. It took a long time to get warm, and then would go from ice cold to burning hot, then you would have to mess with it to get it to a comfortable temperature. Also there wasn’t many plugs in the room itself, and the only one in the bathroom had the mini fridge plugged into it. Also the pool was tiny, It looks bigger from the pictures.
The staff was very helpful and kind. The pillows and bed are super comfy, and the room was clean.
Stayed in July 2025
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Reviewed: July 7, 2025
Diamond
United States9 Reviews7.0“My spouse enjoyed his birthday here.”- • Couple
- • Aloft, Guest room, 1 King
- • Stayed 4 nights
- • Submitted from a mobile device
Very cute hotel, super close to Main Street. The staff was super nice and they have a pool on the roof when it’s gets really hot and you need to cool down.
Stayed in June 2025
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Reviewed: June 25, 2025
Nakeba
United States4 Reviews6.0“It was an okay.”- • Leisure trip
- • Family with young children
- • Aloft, Guest room, 1 King
- • Stayed 7 nights
- • Submitted from a mobile device
What I didn’t like about the property was that not all of the amenities were available during my stay.
Very accommodating staff.
Stayed in June 2025
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Reviewed: May 26, 2025
Lamonica
United States1 review6.0Pleasant- • Leisure trip
- • Travelers with friends
- • Aloft, Guest room, 2 Queen
- • Stayed 2 nights
- • Submitted from a mobile device
My reservation was not acknowledged once arrived. That was reserved 2 weeks ago.
Marcus ( tall black man) at front desk was very nice and helped us. Our reservation was not acknowledged when arrived but Marcus went the extra mile to make sure I got the room that I needed.
Stayed in May 2025
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Reviewed: May 19, 2025
Seth
United States3 Reviews8.0“Good stay”- • Leisure trip
- • Couple
- • King Room - Hearing Accessible
- • Stayed 1 night
- • Submitted from a mobile device
Only one elevator was working
The front desk lady was so polite, the hotel floors are secure because you need the key card to access the elevator, it’s in a very good location, would recommend using the so+ parking right around the corner on rusk street it’s only $15 daily.
Stayed in May 2025
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Reviewed: March 28, 2025
Joseph
United Kingdom68 Reviews4 helpful votes8.0“Good city -based hotel”- • Business trip
- • Solo traveler
- • Aloft, Guest room, 1 King
- • Stayed 3 nights
No hot water for one day...
Room, location and staff
Stayed in March 2025
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Reviewed: March 13, 2025
Deandra
United States1 review8.0Very Good- • Couple
- • King Room - Hearing Accessible
- • Stayed 2 nights
- • Submitted from a mobile device
No hot food
Roof top
Stayed in March 2025
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Reviewed: March 11, 2025
Sheila
United States29 Reviews8.0“It was ok”- • Leisure trip
- • Group
- • Aloft, Guest room, 1 King
- • Stayed 1 night
- • Submitted from a mobile device
The bar wasn't open at hotel and on the floor of our room u smelled something like backed up sewer and we were on the 3rd floor
Comfort of bed and location
Stayed in March 2025
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Reviewed: March 6, 2025
Henry
Australia11 Reviews6.0“Disappointing”- • Business trip
- • Solo traveler
- • Aloft, Guest room, 1 King
- • Stayed 1 night
- • Submitted from a mobile device
The price I paid. It’s usually cheaper The foyer stunk One of two lifts didn’t work. The shower had no pressure
Large room. Good location
Stayed in March 2025
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Reviewed: March 4, 2025
Joseph
United Kingdom68 Reviews4 helpful votes8.0“Great city hotel”- • Business trip
- • Solo traveler
- • Aloft, Guest room, 1 King
- • Stayed 1 night
- • Submitted from a mobile device
No hot water one day. Staff got on the problem immediately
Really liked facilities. Am fan of Aloft chain
Stayed in March 2025
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Reviewed: March 3, 2025
Danial
United States4 Reviews8.0Very Good- • Family with young children
- • King Room - Hearing Accessible
- • Stayed 1 night
- • Submitted from a mobile device
Great room. Great location. Hot water just was not working
Stayed in March 2025
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Reviewed: February 24, 2025
Rick
United States3 Reviews7.0Good- • Leisure trip
- • Couple
- • Aloft, Guest room, 1 King
- • Stayed 2 nights
- • Submitted from a mobile device
Wish the shower had better pressure. And wish parking was free
Location, is good not far from everything. Just a walk away from everything.
Stayed in February 2025
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Reviewed: February 18, 2025
Brian
United States16 Reviews5 helpful votes7.0“Comfort and great location”- • Leisure trip
- • Family with young children
- • Aloft, Guest room, 2 Queen
- • Stayed 2 nights
- • Submitted from a mobile device
Thermostat/temperature control didn’t work, elevator broken in building,
Nice location, safe, quiet, friendly staff, parking available across the street, comfortable and quiet.
Stayed in February 2025
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Reviewed: February 5, 2025
Wake
United States2 Reviews6.0Pleasant- • Leisure trip
- • Couple
- • King Room - Hearing Accessible
- • Stayed 2 nights
- • Submitted from a mobile device
Although it is pet friendly, there’s very few places to take animals to the bathroom. I know it’s downtown so that’s difficult.
The location is great for all the activities we did/wanted to do.
Stayed in February 2025
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Reviewed: January 4, 2025
Lakischa
United States2 Reviews7.0“It was cool”- • Leisure trip
- • Solo traveler
- • Aloft, Guest room, 2 Queen
- • Stayed 3 nights
- • Submitted from a mobile device
Dark rooms
Coffee bar
Stayed in December 2024
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Reviewed: December 28, 2024
Laura
United States1 review8.0Very Good- • Leisure trip
- • Couple
- • Aloft, Guest room, 1 King
- • Stayed 1 night
- • Submitted from a mobile device
The valet parking was astronomically expensive! $50+ fees overnight. That was 50% of our overall cost to stay for the night.
Overall the stay was good. Felt very firm-ish inside. Not many other guests staying at the time and they weren’t able to put us on the same floor as our friends.
Stayed in December 2024
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Reviewed: December 20, 2024
Rhonda
United States9 Reviews7.0“Very enjoyable. We’ll stay there again”- • Leisure trip
- • Couple
- • Aloft, Guest room, 1 King
- • Stayed 2 nights
- • Submitted from a mobile device
TV in first room we had too dad away from bed.
Ambience; friendly staff; convenience
Stayed in December 2024
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Reviewed: November 26, 2024
Ericca
United States1 review6.0Pleasant- • Leisure trip
- • Couple
- • Aloft, Guest room, 1 King
- • Stayed 3 nights
- • Submitted from a mobile device
No hot water and oven down
No breakfast so I had to spend extra money when they offer breakfast
Stayed in November 2024
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Reviewed: November 20, 2024
Dietrich
United States1 review7.0“descent”- • Leisure trip
- • Couple
- • Aloft, Guest room, 1 King
- • Stayed 1 night
- • Submitted from a mobile device
AC unit rattled in room (staff comped breakfast), room wasn’t ready at check in 3 pm: didn’t get in until 4:30 pm, initial interaction w valet was bad she was on a personal call and we seemed to be interrupting her
modern, good location to toyota center,
Stayed in November 2024
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Reviewed: October 28, 2024
Tahirah
United States1 review1 helpful vote7.0“Good value if all you want is a nice room with good location”- • Leisure trip
- • Solo traveler
- • Aloft, Guest room, 1 King
- • Stayed 4 nights
- • Submitted from a mobile device
The lobby doors are locked most of the day. Checked in at 7pm and I was stuck outside banging on glass doors to get inside before a guest exited the building only to find the staff not too far away. Very limited details upon check in like wifi and how the breakfast worked and times. Food was lacking. Staff although friendly was basically non existent.
Bed was comfy, shower was wide and location was good, staff is friendly. Rooms were clean. Value for a downtown location
Stayed in October 2024
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Reviewed: October 15, 2024
Bryan
United States1 review8.0“Came out to Houston for my lady's Birthday. Aloft was a last minute booking, but it did not disappoint!”- • Leisure trip
- • Couple
- • King Room - Hearing Accessible
- • Stayed 4 nights
- • Submitted from a mobile device
Parking. Parking. Parking. Do NOT book at the downtown location if you do not want a headache with the parking. Valet here is more convenient but it is a third-party company, please look at your receipt if you do use valet. I payed $226 and some change for 4 nights of valet, and somehow they changed it to 3 after already charging me for 4. After the 4th night they did not let me pickup my car in the morning without dishing out another $50+ for a "4th night" . This pool was a little dirty and this location also only has one working elevator but those two things were minor inconveniences to us.
The staff were incredibly friendly. We enjoyed the rooftop poolside bar, the bartender Stacey did not miss with those drinks! The rooftop has plenty of outdoor lounge style seating perfect for watching the skyline in the morning or evenings. The room was very spacious and comfortable with a huge shower to top it off.
Stayed in October 2024
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Reviewed: September 23, 2024
Jacee
United States1 review1 helpful vote8.0“Our stay at Aloft Houston Downtown was great!”- • Leisure trip
- • Group
- • Aloft, Guest room, 2 Queen
- • Stayed 3 nights
- • Submitted from a mobile device
Appeared to be only one working elevator.
Aloft Houston Downtown was in a great location. The hotel was clean and the staff were nice and helpful.
Stayed in September 2024
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Reviewed: September 21, 2024
Kenyatta
United States11 Reviews1 helpful vote7.0“It was a Good experience”- • Leisure trip
- • Couple
- • Aloft, Guest room, 1 King
- • Stayed 2 nights
- • Submitted from a mobile device
The pool wasn’t open and that was my main reason for staying
The location was great
Stayed in August 2024
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Reviewed: September 10, 2024
Victor
United States5 Reviews3 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Aloft, Guest room, 2 Queen
- • Stayed 2 nights
They didn't have coffee They charged for water They don't accept cash only one elevator
the location
Stayed in September 2024
