28742 Camino Capistrano, San Juan Capistrano, CA 92675, United States of America
#3 of 4 hotels in San Juan Capistrano
Guests' ChoiceBased on 331 hotel reviews
7.2Cleanliness
7.5
Comfort
7.4
Location
7.3
Facilities
7.1
Staff
8.3
Value for money
6.9
Free Wifi
6.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: August 1, 2023
Margaret
United States of AmericaIt needs a thorough cleaning on the outside and fixtures should be updated, as well as furniture. Our first room had a broken door and the desk was leaning. Also, cooking odors are apparent.
The staff was very kind. There was parking.
Stayed in July 2023
Reviewed: July 11, 2023
Annie
United States of AmericaThe room lighting was harsh and garish. No sheers on windows; curtains were either open and exposed to everyone walking by or closed and pitch black. No coffee equipment in room. Huge jetted tub filled 1/3 of the room. We listened until late into the night our neighbor filling their tub. We were rudely awakened Sunday morning by housekeeping staff cleaning the next door room at 7:30 am and banging theirs brooms, mops, and stomping around. We left shortly after. But I think that’s their goal; wake you up and get you to leave.
Location was easy off several hiways and property was clean and tidy.
Stayed in July 2023
Reviewed: July 1, 2023
Erika
United States of AmericaWeird location but a great half way point from La and San Diego
Check in staff was very friendly and happy to have guests clean towels bed And room was spotless
Stayed in June 2023
Reviewed: June 21, 2023
Victoria
United States of AmericaThe dollar amount for its location is too high… I average cost should be about $75-$80 a night for its location
Stayed in June 2023
Reviewed: June 20, 2023
Hagans
United States of Americaclean and peaceful
Stayed in June 2023
Reviewed: June 1, 2023
Librada
United States of Americano complaints
cleanliness, breakfast, view
Stayed in May 2023
Reviewed: May 26, 2023
Ramon
United States of AmericaThe room was dirty. Property was poorly kept. Furniture in the room was pretty beat up. Property backs up to a major freeway. Noisy. Walls are paper thin, so noises from rooms beside and above are annoying.
Price was the lowest in the area.
Stayed in May 2023
Reviewed: May 19, 2023
Jordan
United States of Americareally close to freeway
lose to freeway and in n out
Stayed in May 2023
Reviewed: April 20, 2023
Roberto
United States of Americawell , I really like staying there for a lot of reason and events visiting friends and family, but this time there were a lot of mosquitoes ,and the sheets didn’t looked as clean as the other times I hit up with an itching problems I don’t know why ,just my head though. other than that everything was great.
I have been there lots of time , so I know the location by hand .
Stayed in April 2023
Reviewed: January 29, 2023
Victoria
United States of AmericaN/A
they are remodeling the rooms and have turned out perfect
Stayed in January 2023
Reviewed: December 27, 2022
George
United States of Americai was over charged
Stayed in December 2022
Reviewed: December 18, 2022
Victoria
United States of Americastaff
Stayed in December 2022
Reviewed: December 14, 2022
Borrero
United States of Americaeverything was good
staff were so kind
Stayed in December 2022
Reviewed: December 5, 2022
Carlos
United States of AmericaWe love this hotel!! There's nothing bad to say about our staying!!
Staff was very helpful and friendly! The location was great!! Room was clean and comfortable!! We're definitely looking forward to coming back!!
Stayed in December 2022
Reviewed: December 1, 2022
Victoria
United States of AmericaN/A
location
Stayed in November 2022
Reviewed: November 18, 2022
Juan
United States of Americavalue
value
Stayed in October 2022
Reviewed: November 14, 2022
Mayra
United States of AmericaThe staff is so friendly and rooms are very clean. They smell good as soon as you walk in.
Stayed in November 2022
Reviewed: October 22, 2022
Stevie
United States of AmericaVery dirty. everything was broken and falling apart. sheets dirty pillows dirty. fridge broken ratted my babies formula. And the worst part is me and my kids got bit up by bed bugs. tried calling office no answer went down there locked. ended up leaving before the sun came up because it was so gross. Booking.com absolute joke about helping with refund or anything! paid over $250 for this disgusting room. I would’ve rather stayed in my car.
nothing
Stayed in October 2022
Reviewed: October 19, 2022
Eduardo
United States of AmericaDoor lock didn't work right
Not applicable
Stayed in October 2022
Reviewed: September 28, 2022
Anthony
United States of AmericaEverything, "DIRTY DIRTY"
Nothing, this place is pure scum. I don't know why Booking.com does business with this place. Didn't sleep all night, heard things crawling around.
Stayed in September 2022
Reviewed: September 5, 2022
Joseph
United States of AmericaRoom was very hot,ac didn't work
Stayed in September 2022
Reviewed: August 15, 2022
Robert
United States of AmericaPaid for a king, got a queen. Not even a chair in the room, no hangars, dirty floors, It was extremely spartan. A room with only a smaller bed sums it up. Never again!
Nothing
Stayed in August 2022
Reviewed: August 8, 2022
David
United States of AmericaThe toilet didn't work it was clogged he said that is a regular problem at 3rd floor. so basically don't have a restroom, it was no more available rooms, at the morning he offered to use another restroom from a just check out room (no clean). When I check out he said that I will get a refund, but nothing I'm still waiting.
Stayed in August 2022
Reviewed: August 8, 2022
Brian
United States of Americaalso the only thing was it next to the In and Out Burger, trucks and deliveries at 3:15 AM were right below the room’s window!!!
the only thing was it next to the In and Out Burger.
Stayed in August 2022
Reviewed: July 31, 2022
Victoria
United States of AmericaI think the pricing is too high for its location it’s establish next to a franchise the railroad tracks are right there across the street there’s an empty building on the other side and it doesn’t hold price to location pricing should be somewhere between 69 and 99 a night not in the hundreds…
The owners of the establishment and they’re clean nicely done
Stayed in July 2022
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