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  5. Reviews of Quality Inn Fort Smith I-540

Reviews of Quality Inn Fort Smith I-540 This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2120 Burnham Road, Fort Smith, AR 72903, United States of America

#18 of 23 hotels in Fort Smith

Guests' Choice

Review Score

Based on 399 hotel reviews

6.8

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.4

  • Location

    8.0

  • Facilities

    7.0

  • Staff

    7.7

  • Value for money

    7.3

  • Free Wifi

    7.5

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: October 28, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The swimming pool was too cold

    The convenience of everything being close

    Stayed in October 2023

  • Reviewed: October 4, 2023

    10
    Exceptional
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Second staff member I had's cooking abd hospitality and cleanliness.

    The room and breakfast. I mean the first morning, the food was not fresh. Have to admit that woman did not do a good job. The second last morning though. She was so good at the breakfast. She was last time I stayed as well. She deserves a raise and I do not even know her personally. I don't know hee name but really she is very good at her job. She makes the stay so much better. Give her a big raise. She deserves it man. Thank you for the great stay.

    Stayed in September 2023

  • Reviewed: September 30, 2023

    10
    Exceptional
    • Family with young children
    • Queen Room with Two Queen Beds - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    They are friendly and clean and had good breakfast

    Stayed in September 2023

  • Reviewed: September 27, 2023

    4.0
    Very Disappointing
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Very dirty hallways,room AC did not work in the 1st room got switched to another room & pool was closed all 4 days i was there.

    Stayed in September 2023

  • Reviewed: September 25, 2023

    10
    Exceptional
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Smoking
    • Stayed 1 night

    staff was friendly and helpful, clean rooms, and breakfast was good.

    Stayed in September 2023

  • Reviewed: August 13, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Inside by office was fine but once we started upstairs to the 2nd level where our room was the temp changed n it was very stale air and not a good smell at all. They was also working in some rooms n the hallway was a little dirty very stained up. The room was clean but the head board had hand prints n finger prints which was not good n the pillow cases had stains on them. The mini fridge was hard to open but clean n kept our food cold.

    The lady manager was nice and got right on the problem the air was not working in our 1st room n she did move us to another room

    Stayed in August 2023

  • Reviewed: August 5, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    My husband really enjoyed the complimentary breakfast.

    Stayed in July 2023

  • Reviewed: August 3, 2023

    1.0
    never will stay there again
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Smoking
    • Stayed 1 night

    room was disgusting it had a king bed and a pull out couch but the couch was broken the bars were snapped in half and it was covered in stains so they switched our room to one that was just as disgusting ended up leaving and going somewhere else

    nothing

    Stayed in July 2023

  • Reviewed: August 3, 2023

    1.0
    My stay here was horrible!!!!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights

    I didn't like how I was treated by the staff and that my concerns was not a priority to them. I was finally given another room after I told them that I had medical issues and I would get a lawyer.

    I had to request that my room be cleaned several times and it wasn't done. I had to request for someone to fix the AC and I was told noone was available and that if I had a problem I could check out.

    Stayed in August 2023

  • Reviewed: July 31, 2023

    1.0
    Nasty
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Read the top...

    I Didn't.. My room was nasty and it' had bed bugs. Please don't stay there.. The staff is very rude and unfriendly

    Stayed in July 2023

  • Reviewed: July 30, 2023

    5.0
    One Night Stay
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room given was all the way to the end of the bldg. Hallway smelled terrible and we received no explanation why until checkout. Cable box would turn itself off. Bathroom sink took forever to drain and the shower head had an adjustable handle that did nothing. We set the a/c on 60° but the room hardly got cool.

    Location was good. Room smelled nice.

    Stayed in July 2023

  • Reviewed: July 28, 2023

    5.0
    It's located in a great location, next to the expressway and eating establishments.
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 2 nights

    My wife and I are both have asthma and the hall and our room smelled like overpowering air freshener. Our bathroom had been smoked in, and we were supposedly in a non-smoking room due to our asthma. We figured that most, if not all, rooms were like this, so we didn't complain.

    We didn't use the breakfast the first day (Sunday) because we were going to relatives for breakfast. The next morning, Monday, we went down at 9:30 for breakfast, thinking it was open until 10:00, like Sunday, and it was all cleaned up and gone. Apparently breakfast ended at 9:00 on weekdays.

    Stayed in July 2023

  • Reviewed: July 24, 2023

    9.0
    Would definitely stay again
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Pool was out of order

    Clean, friendly staff, quite, good breakfast.

    Stayed in July 2023

  • Reviewed: July 8, 2023

    3.0
    I wouldn't stay here again! Things need to be cleaned! Will not recommend!
    • Leisure trip
    • Couple
    • Standard King Room - Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The room had no vent to let smoke out(l had a smoking room). The bathroom was disgusting. The room sheets and blankets all smelled bad of smoke. And there were no elevators. No thick blankets. Shower curtain had stains on them. Bathtub was dirty. Sink area was dirty. Faucet sink was very dirty. The mirror in the bathroom had writings on it when the steam heated it up. The curtains were broken. The entertainment center was sticky. The fridge had sticky stuff in it and took too long to cool any of our drinks. Carpet had some crumbs on it. Also alot of feral cats and one mama cat had all her babies in the dumpster area and some1 kept throwing away the food we would leave put for them even though we mad sure not to leave a mess near the dumpster. The cats did not make a mess.so why take away their plates and bowls of food they need to live too.

    Breakfast was a great and staff was amazing. They were very nice and friendly.

    Stayed in July 2023

  • Reviewed: July 4, 2023

    10
    Exceptional
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Every thang

    Stayed in July 2023

  • Reviewed: July 3, 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    I have stayed here in the past. They have let it become run down.

    Stayed in July 2023

  • Reviewed: June 18, 2023

    9.0
    booked thru booking and needed to cancell the second day. booking could reach the hotel for confirmation to cancel the
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    location was close to our medical appointment breakfast was good enjoyed the pool

    Stayed in June 2023

  • Reviewed: June 18, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Food was good and varied.

    Stayed in June 2023

  • Reviewed: June 5, 2023

    2.0
    • Business trip
    • Family with young children
    • King Room with Sofa Bed - Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: June 1, 2023

    3.0
    Never again.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The hallway carpet was extremely dirty and there was a musty smell.

    The only thing I liked was the room had new carpet. My husband liked the bed.

    Stayed in May 2023

  • Reviewed: May 30, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    That it was just for one night we were just passing through. We would definitely stay again. And the breakfast was great too.

    I was so happy and impressed with the staff. They were so friendly. When we arrived they were waiting for us it was late we were so tired. The front desk clerk had all the paperwork ready to sign with our keys. It was so convenient and smooth we were so grateful

    Stayed in May 2023

  • Reviewed: May 29, 2023

    5.0
    I would have been better off not making a reservation, it actually made things take much longer.
    • Leisure trip
    • Solo traveler
    • King Room with Sofa Bed - Smoking
    • Stayed 1 night

    took 45 minutes for reception to find my reservation. After riding all day and being in need of a shower and some AC I had to wait around, and take part in the receptionists phone attempts in trying to find my reservation. Meanwhile she checked in 4 other people who arrived after me.

    breakfast was OK. Ice machine was very accessible. Staff were friendly.

    Stayed in May 2023

  • Reviewed: May 23, 2023

    4.0
    Disappointing
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Location

    Location is great. This was the third time we've stayed there. This particular one was very disappointing. We reported a broken toilet seat that had a single bolt allowing it to slide sideways. It was NEVER address in three days. Room was not cleaned on the only day we requested it! We will not be back! Overall a very disappointing 3 day stay!

    Stayed in May 2023

  • Reviewed: May 9, 2023

    1.0
    Dont Stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The blood stained floors. There where roaches in our room.

    Nothing it was a bad trip. I will not be returning.

    Stayed in April 2023

  • Reviewed: May 8, 2023

    3.0
    Poor
    • Leisure trip
    • Travelers with friends
    • Standard King Room - Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The rooms were nasty. Had to be moved 3 times due to first one ac didn't work. Second one had stains and I don't know all over. The third one didn't have any pillow cases on two pillows and no wash cloths or towel ended up staying in that one since it was our last night there.

    The staff was very helpful and freindly

    Stayed in May 2023

Showing 76 - 100

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