2120 Burnham Road, Fort Smith, AR 72903, United States of America
#18 of 23 hotels in Fort Smith
Guests' ChoiceBased on 399 hotel reviews
6.8Cleanliness
7.3
Comfort
7.4
Location
8.0
Facilities
7.0
Staff
7.7
Value for money
7.3
Free Wifi
7.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: October 28, 2023
Camillia
United States of AmericaThe swimming pool was too cold
The convenience of everything being close
Stayed in October 2023
Reviewed: October 4, 2023
Lashaunna
United States of AmericaSecond staff member I had's cooking abd hospitality and cleanliness.
The room and breakfast. I mean the first morning, the food was not fresh. Have to admit that woman did not do a good job. The second last morning though. She was so good at the breakfast. She was last time I stayed as well. She deserves a raise and I do not even know her personally. I don't know hee name but really she is very good at her job. She makes the stay so much better. Give her a big raise. She deserves it man. Thank you for the great stay.
Stayed in September 2023
Reviewed: September 30, 2023
Skyler
United States of AmericaThey are friendly and clean and had good breakfast
Stayed in September 2023
Reviewed: September 27, 2023
Maritza
USAVery dirty hallways,room AC did not work in the 1st room got switched to another room & pool was closed all 4 days i was there.
Stayed in September 2023
Reviewed: September 25, 2023
Tiffany
United States of Americastaff was friendly and helpful, clean rooms, and breakfast was good.
Stayed in September 2023
Reviewed: August 13, 2023
Laneice
United States of AmericaInside by office was fine but once we started upstairs to the 2nd level where our room was the temp changed n it was very stale air and not a good smell at all. They was also working in some rooms n the hallway was a little dirty very stained up. The room was clean but the head board had hand prints n finger prints which was not good n the pillow cases had stains on them. The mini fridge was hard to open but clean n kept our food cold.
The lady manager was nice and got right on the problem the air was not working in our 1st room n she did move us to another room
Stayed in August 2023
Reviewed: August 5, 2023
Lyn
United States of AmericaMy husband really enjoyed the complimentary breakfast.
Stayed in July 2023
Reviewed: August 3, 2023
Mark
United States of Americaroom was disgusting it had a king bed and a pull out couch but the couch was broken the bars were snapped in half and it was covered in stains so they switched our room to one that was just as disgusting ended up leaving and going somewhere else
nothing
Stayed in July 2023
Reviewed: August 3, 2023
Latisha
United States of AmericaI didn't like how I was treated by the staff and that my concerns was not a priority to them. I was finally given another room after I told them that I had medical issues and I would get a lawyer.
I had to request that my room be cleaned several times and it wasn't done. I had to request for someone to fix the AC and I was told noone was available and that if I had a problem I could check out.
Stayed in August 2023
Reviewed: July 31, 2023
Williams
United States of AmericaRead the top...
I Didn't.. My room was nasty and it' had bed bugs. Please don't stay there.. The staff is very rude and unfriendly
Stayed in July 2023
Reviewed: July 30, 2023
Marcella
United States of AmericaRoom given was all the way to the end of the bldg. Hallway smelled terrible and we received no explanation why until checkout. Cable box would turn itself off. Bathroom sink took forever to drain and the shower head had an adjustable handle that did nothing. We set the a/c on 60° but the room hardly got cool.
Location was good. Room smelled nice.
Stayed in July 2023
Reviewed: July 28, 2023
David
United States of AmericaMy wife and I are both have asthma and the hall and our room smelled like overpowering air freshener. Our bathroom had been smoked in, and we were supposedly in a non-smoking room due to our asthma. We figured that most, if not all, rooms were like this, so we didn't complain.
We didn't use the breakfast the first day (Sunday) because we were going to relatives for breakfast. The next morning, Monday, we went down at 9:30 for breakfast, thinking it was open until 10:00, like Sunday, and it was all cleaned up and gone. Apparently breakfast ended at 9:00 on weekdays.
Stayed in July 2023
Reviewed: July 24, 2023
Ashley
United States of AmericaPool was out of order
Clean, friendly staff, quite, good breakfast.
Stayed in July 2023
Reviewed: July 8, 2023
Kay-malina
United States of AmericaThe room had no vent to let smoke out(l had a smoking room). The bathroom was disgusting. The room sheets and blankets all smelled bad of smoke. And there were no elevators. No thick blankets. Shower curtain had stains on them. Bathtub was dirty. Sink area was dirty. Faucet sink was very dirty. The mirror in the bathroom had writings on it when the steam heated it up. The curtains were broken. The entertainment center was sticky. The fridge had sticky stuff in it and took too long to cool any of our drinks. Carpet had some crumbs on it. Also alot of feral cats and one mama cat had all her babies in the dumpster area and some1 kept throwing away the food we would leave put for them even though we mad sure not to leave a mess near the dumpster. The cats did not make a mess.so why take away their plates and bowls of food they need to live too.
Breakfast was a great and staff was amazing. They were very nice and friendly.
Stayed in July 2023
Reviewed: July 4, 2023
Lievsay
United States of AmericaEvery thang
Stayed in July 2023
Reviewed: July 3, 2023
Carrol
United States of AmericaI have stayed here in the past. They have let it become run down.
Stayed in July 2023
Reviewed: June 18, 2023
Cindy
United States of Americalocation was close to our medical appointment breakfast was good enjoyed the pool
Stayed in June 2023
Reviewed: June 18, 2023
Scott
United States of AmericaFood was good and varied.
Stayed in June 2023
Reviewed: June 5, 2023
John
United States of AmericaThis review is hidden because it doesn't meet our guidelines.
Reviewed: June 1, 2023
Parlier
United States of AmericaThe hallway carpet was extremely dirty and there was a musty smell.
The only thing I liked was the room had new carpet. My husband liked the bed.
Stayed in May 2023
Reviewed: May 30, 2023
Felicia
United States of AmericaThat it was just for one night we were just passing through. We would definitely stay again. And the breakfast was great too.
I was so happy and impressed with the staff. They were so friendly. When we arrived they were waiting for us it was late we were so tired. The front desk clerk had all the paperwork ready to sign with our keys. It was so convenient and smooth we were so grateful
Stayed in May 2023
Reviewed: May 29, 2023
Jacob
United States of Americatook 45 minutes for reception to find my reservation. After riding all day and being in need of a shower and some AC I had to wait around, and take part in the receptionists phone attempts in trying to find my reservation. Meanwhile she checked in 4 other people who arrived after me.
breakfast was OK. Ice machine was very accessible. Staff were friendly.
Stayed in May 2023
Reviewed: May 23, 2023
James
United States of AmericaLocation
Location is great. This was the third time we've stayed there. This particular one was very disappointing. We reported a broken toilet seat that had a single bolt allowing it to slide sideways. It was NEVER address in three days. Room was not cleaned on the only day we requested it! We will not be back! Overall a very disappointing 3 day stay!
Stayed in May 2023
Reviewed: May 9, 2023
William
United States of AmericaThe blood stained floors. There where roaches in our room.
Nothing it was a bad trip. I will not be returning.
Stayed in April 2023
Reviewed: May 8, 2023
Grow
United States of AmericaThe rooms were nasty. Had to be moved 3 times due to first one ac didn't work. Second one had stains and I don't know all over. The third one didn't have any pillow cases on two pillows and no wash cloths or towel ended up staying in that one since it was our last night there.
The staff was very helpful and freindly
Stayed in May 2023
Plovan, France
Nauders, Austria
New Delhi, India
Gühlen Glienicke, Germany
Dubrovnik, Croatia
Loučná pod Klínovcem, Czech Republic
Suzhou, China
Saint Philip, Barbados
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content