I didn't like the bed- mattress being too soft. Bathroom having too many doors and no locks. Shower door may need since water still do splash to outside shower.

The location was nice. Stayed Sat night until Sun. Was able to park right in front of the hotel since street parking on Sunday was able. The rooms were better than i thought. It's just that the bathroom was little too big for the room and too many doors for entering bathroom. No locks was bad. The showers were amazing but not having door kind of got me restrained from washing because the waters splashing on the floor. Another thing was the BED. I had very hard time sleeping. Bed was too soft and bad mattress. With the price of room I paid, I thought it could do better mattresses.

Stayed in April 2024

Lacked lighting but really a very minor issue

Fantastic room with views over the public library, empire state and Bryant park. We stayed as a family of 4 and had the best time in the 2-bedroom suite. The staff were lovely and helpful. The breakfast was excellent. We stayed for 1 week and could have stayed longer. Definitely recommend.

Stayed in April 2024

Housekeeping kept “missing” things — no clean glasses, didn’t pick up used glasses, robes without ties, etc. Pillows seemed uncomfortable. Clearly, a personal opinion.

Great gym. Excellent restaurant. Nice front-desk staff. Very clean rooms.

Stayed in March 2024

Great location, but the rooms are starting to feel dated.

Stayed in September 2023

boiled water amd ice needed

location! Good access to Grand Central, subway and sightseeing spot. Kind and smiling Front, cleaning and bar/restaurant staff.

Stayed in September 2023

Rooms had very little character example, no decoration or prints on the wall. A sofa bed was very springy albeit staff did put a mattress on it when we asked

Location, staff, size, freebies

Stayed in July 2023

We got a room with the city view, but the window was horribly stained and obstructed that said view. To make it even worse the curtain in our room did not go up, so we could not enjoy any view. The hotel is located in the center of NYC and there was a lot of noise at night, it was hard to fall asleep, it was ok for a few nights stay but might not be ideal for someone who stays longer. Also they did not have a coffee machine or even tea in the room, I had to call to ask for a kettle, which came without mugs or tea bags, this is cheap for a hotel like that.

The location is great, staff was very friendly and approachable. I requested a small compliment to celebrate my husband's birthday, and the staff went above and beyond. It was a very nice touch to our arrival :). The room itself was spacious, which was unexpected in NYC. All amenities looked and felt clean.

Stayed in June 2023

Follow up on misplaced laudry. No lunch served.

Location fine. Expected Library view room but initially got an overrated back building room I did not like. After being able to secure a library view things got better. Bed is great. Loved the bar-service.

Stayed in June 2023

My room location was not good there was not good.

Stayed in April 2023

the hotel had only one restaurant onsite which was only open during limited hours

the location was excellent

Stayed in April 2023

sofabed in suite was VERY uncomfortable!

lovely staff, great location

Stayed in April 2023

location, big rooms and nice bar

Stayed in February 2023

I think the included snacks could maybe include something a bit ‘healthy’ I didn’t bring slippers thinking they would be provided and was disappointed they were not. Luggage ‘trays’ would be helpful. There is a nice alcove of space between the hanging closet and the fridge/safe that would accommodate it well. I remember my first visit to the Andaz included Bigelow Chemists products including foot salts to use in the amazing foot bath. It would be nice to bring that back. One thing you do in NYC is walk-a soothing foot bath gets your feet ready for the next day!!

Personable service polite, professional and helpful

Stayed in November 2022

convenience

great location

Stayed in September 2022

everything perfect

location

Stayed in August 2022

not enough tables, shelves or chairs to put make-up bags or clothing, have to leave inside suitcases

Service excellent

Stayed in April 2022

The kitchen closed early.

The staff was exceptional. They were accommodating and willing to assist in anyway possible.

Stayed in April 2022

Because of the location, it was very noisy.

All staffs are very friendly.

Stayed in April 2022

the furnishing was too sparse for my taste... feels like a dormitary room. Lacking personality and warmth didn't like the doorless idea of a bathroom. I think some privacy would still be good the faucet in the kitchen sink didn't work, couldn't wash my dishes at all

Love the size of the room. Love the speedy check out process love the courteous hotel staff Love the comfortable bed love the smart TV

Stayed in August 2021

nothing

love it!

Stayed in September 2021

Location, location. Good space for a midtown room. Amenities are limited. Health club is adequate but a bit tired.

Stayed in September 2021

Very nice rooms, big bathrooms clean wonderful staff and location

Stayed in September 2021

restaurant and bar closed

Staff is excellent and friendly. the room was super clean and comfortable.

Stayed in September 2021

Looks like they charge $250 as a smoking penalty (which was not discussed at all when we checked in - or mentioned anywhere in the room). The whole reason why we took the balcony was for this purpose. Abs the way the team handled it was terrible, no curtesy call, and when I asked them about it they were very blunt and rude with no understanding or listening skills for what I had to say, for that reason I won’t be going back.

Room was spacious - big balcony we paid for, and perfect location in NYC.

Stayed in August 2021