431 Dual Highway, Hagerstown, MD 21740, United States
#22 of 23 hotels in Hagerstown
Guests' ChoiceBased on 341 hotel reviews
4.7Cleanliness
5.6
Comfort
5.8
Location
6.7
Facilities
5.4
Staff
6.5
Value for money
5.9
Free Wifi
8.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: August 3, 2025
Beth
United StatesAlthough the bed and bathroom were clean, the property was not well maintained.
The very best thing about this property was the immediate (attached - right off the lobby) location of the JPMINO COFFEE Shop. I went there at 7:00 A.M. before departure from the hotel and was amazed at how great it was. I have been in Starbucks from South Beach to the original in Seattle, and this coffee shop beat even the best Starbucks ever!
Stayed in August 2025
Reviewed: June 2, 2025
Brian
United StatesStaff wasn't provided with products as needed such as batteries for the remotes.
Mattie went out of her way to assist with our issues with the room
Stayed in June 2025
Reviewed: May 7, 2025
Richard
United StatesPower outage no electricity for 12 hours and discount on checkout and been 9 days since checkout still haven’t gotten my deposit back
The first room was filthy and disgusting the staff did get me a nice room but the electricity was out for twelve hours
Stayed in April 2025
Reviewed: April 5, 2025
Wayne
United StatesAttitude of some staff. Never recieved clean towels , never changed or took full trash bag . They expect me to carry trash to their dumpster . Rm was dirty . Crackers cup lids and other trash near bed . Wimdows didnt open for fresh air and more ....
I wasnt outside!
Stayed in April 2025
Reviewed: March 22, 2025
Brian
United StatesNo doorknob on the bathroom door, silver towel racks were rusty, floors were fully filthy, A/C unit was disgusting and was shooting dirt out of it, the remote didn't work and the desk clerk gave me another one, that didnt work either, had to manually change the channel/volume, jacuzzi was dirty and looks like either cigarette burns or rust on the tub and hair in the shower.
The staff
Stayed in March 2025
Reviewed: February 24, 2025
Diego
United StatesWell I was aacaused of moving s mirror twice my size and when I asked to see the manager liz and refused to come very unprofessional other than that everything was great
Stayed in February 2025
Reviewed: February 3, 2025
Wayne
United StatesNo remote in rm linen smells like greese
Big rm
Stayed in February 2025
Reviewed: January 25, 2025
Courtney
United StatesWhen we arrive, one of the rooms alarms were going off fire alarm was going off. We had told the staff that the fire alarm was going off across the hall of us. The people that were staying next to us kept telling them, and everybody that was down the hall on the second floor was telling them that it was going off it got to the point Where the manager had to be called and she was very rude to me and my fiancé then the shower in the bathroom does not work very well at all. That was one. The only thing I can say tabout the property was we did get a chance to relax. The bed was very comfortable, but everything else was was not that good the TV Wasn’t working as well. I guess they have satellite dish TV so it was not connecting to the Internet for a while it just wasn’t a pleasant stay. The only thing that we got out of it was we slept well. The bed were very comfortable.
The front desk staff was nice, but I did not like the manager at all. I’ve never been on a property where you can’t talk on the phone to the staff. The manager was texting us, which was weird, and she was very unprofessional very unprofessional and caught a attitude when I said what she was saying, and how she was handling things was very unprofessional that will not be a place that I would go back again because of the unprofessionalism of the manager, but the staff they were great very great
Stayed in January 2025
Reviewed: October 17, 2024
Kayla
United Stateswouldn't give us a bed we had on reservation. roomms hallway elevator parking lot is alllll dirty. crowds in hallways lobby and parking lot.
it was a cheap place to stay.
Stayed in September 2024
Reviewed: October 17, 2024
Tina
United StatesHow loud it was at 3 AM
Stayed in October 2024
Reviewed: August 5, 2024
Troy
United StatesBad service no one came to give rags and I waited 2 and a half hours for batteries for the remote
It’s near the stores
Stayed in July 2024
Reviewed: August 2, 2024
Timothy
ChinaI found light missing the bed, The TV remote did not work, bed cover torn, the carpet dirty, and the air smelled like marijuana. I returned to the front desk and applied for a refund immediately
Stayed in July 2024
Reviewed: May 24, 2024
Gindes
United StatesI left a cash deposit....on check out I was told it would be returned to me as a check. What's so hard about holding on to the cash to return it on check out?
Friendly front desk
Stayed in May 2024
Reviewed: April 23, 2024
Trent
United StatesThe sink got clogged and I plunged it to unclog it.
The TV worked in the room.
Stayed in April 2024
Reviewed: April 5, 2024
Trent
United StatesThe room needed to be cleaned better. The rug wasn't even vacuumed. Spots on the walls and picture frame and picture.
The space in the room.
Stayed in April 2024
Reviewed: March 29, 2024
Lillian
United StatesNo coffee maker
King size bed
Stayed in March 2024
Reviewed: February 22, 2024
Duewaine
United StatesThe bed I the room was a twin bed. Not a King size. There were some not some good vibes from people there that even the police had to get involved. To many renovations happening on the floor. The person there was the only worker. The cable went out. There was no phone on the room. No microwave in the room. The tub faucet was leaking. Tear in the carpet. No hand towels provided. No WiFi.
The design of it all was quite nice. The location is next to several places you can buy stuff from. Front desk was pretty friendly
Stayed in February 2024
Reviewed: February 20, 2024
Luise
CanadaThe place is close to downtown, and is perfectly presentable. But two floors of it are used to house locals who seem to put 5 or 6 people in a two-bed room, and party all night: the noise was scary.
Stayed in February 2024
Reviewed: February 19, 2024
Maria
United StatesWasn’t the tidiest. Small things broken. Needs a thorough clean. Weird smell in the hallway.
Location was near where i wanted.
Stayed in January 2024
Reviewed: December 16, 2023
Sandra
United StatesTV remote didn't operate the tv just the direct TV box was a chore to find the on off switch for the tv. The room had a Jacuzzi tub which was awesome however, I couldn't figure out how to use it so bummer. The hallway was aged. odd smell but may have been cleaner.
the bed was comfortable. Heat worked well, and the water pressure was great and had great hot water.
Stayed in December 2023
Reviewed: November 22, 2023
Morris
United StatesI had to enter dispute with credit card company to get my deposit back after nearly a month
Stayed in September 2023
Reviewed: November 20, 2023
Stephen
United StatesIt appears that It’s an old bldg they are fixing up. There are signs that it was once upon a time a classy place. Needs some work. Barely Luke warm showers both mornings. No working ice machines.
The room was clean, the bed was small (not queen size as advertised) but clean and comfortable.
Stayed in November 2023
Reviewed: November 9, 2023
Ayers
United StatesCheckin was bit more of a hassle then expected... Also never got my security deposit back even though they said it would of been refunded to my card by now .
Room was Clean and I was very surprised with all that was in it ..
Stayed in October 2023
Reviewed: October 21, 2023
Dan
United StatesVery dirty and smelly. Sketchy people in neighborhood. Non smoking room filled with smoke
Didn't try it
Stayed in October 2023
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