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  5. Reviews of Apm Inn & Suites

Reviews of Apm Inn & Suites This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

431 Dual Highway, Hagerstown, MD 21740, United States

#22 of 23 hotels in Hagerstown

Guests' Choice

Review Score

Based on 341 hotel reviews

4.7

Score breakdown

  • Cleanliness

    5.6

  • Comfort

    5.8

  • Location

    6.7

  • Facilities

    5.4

  • Staff

    6.5

  • Value for money

    5.9

  • Free Wifi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 3, 2025

    6.0
    I would stay there again - because of the location
    • Leisure trip
    • Family with young children
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted from a mobile device

    Although the bed and bathroom were clean, the property was not well maintained.

    The very best thing about this property was the immediate (attached - right off the lobby) location of the JPMINO COFFEE Shop. I went there at 7:00 A.M. before departure from the hotel and was amazed at how great it was. I have been in Starbucks from South Beach to the original in Seattle, and this coffee shop beat even the best Starbucks ever!

    Stayed in August 2025

  • Reviewed: June 2, 2025

    6.0
    Provide batteries n working products
    • Leisure trip
    • Couple
    • Superior King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff wasn't provided with products as needed such as batteries for the remotes.

    Mattie went out of her way to assist with our issues with the room

    Stayed in June 2025

  • Reviewed: May 7, 2025

    4.0
    Could have been much better
    • Leisure trip
    • Couple
    • Deluxe King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Power outage no electricity for 12 hours and discount on checkout and been 9 days since checkout still haven’t gotten my deposit back

    The first room was filthy and disgusting the staff did get me a nice room but the electricity was out for twelve hours

    Stayed in April 2025

  • Reviewed: April 5, 2025

    4.0
    Spend the money elsewhere
    • Leisure trip
    • Family with young children
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 5 nights
    • Submitted from a mobile device

    Attitude of some staff. Never recieved clean towels , never changed or took full trash bag . They expect me to carry trash to their dumpster . Rm was dirty . Crackers cup lids and other trash near bed . Wimdows didnt open for fresh air and more ....

    I wasnt outside!

    Stayed in April 2025

  • Reviewed: March 22, 2025

    4.0
    Never again!!!
    • Leisure trip
    • Couple
    • Deluxe King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    No doorknob on the bathroom door, silver towel racks were rusty, floors were fully filthy, A/C unit was disgusting and was shooting dirt out of it, the remote didn't work and the desk clerk gave me another one, that didnt work either, had to manually change the channel/volume, jacuzzi was dirty and looks like either cigarette burns or rust on the tub and hair in the shower.

    The staff

    Stayed in March 2025

  • Reviewed: February 24, 2025

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted from a mobile device

    Well I was aacaused of moving s mirror twice my size and when I asked to see the manager liz and refused to come very unprofessional other than that everything was great

    Stayed in February 2025

  • Reviewed: February 3, 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted from a mobile device

    No remote in rm linen smells like greese

    Big rm

    Stayed in February 2025

  • Reviewed: January 25, 2025

    5.0
    Fair
    • Leisure trip
    • Couple
    • Superior King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    When we arrive, one of the rooms alarms were going off fire alarm was going off. We had told the staff that the fire alarm was going off across the hall of us. The people that were staying next to us kept telling them, and everybody that was down the hall on the second floor was telling them that it was going off it got to the point Where the manager had to be called and she was very rude to me and my fiancé then the shower in the bathroom does not work very well at all. That was one. The only thing I can say tabout the property was we did get a chance to relax. The bed was very comfortable, but everything else was was not that good the TV Wasn’t working as well. I guess they have satellite dish TV so it was not connecting to the Internet for a while it just wasn’t a pleasant stay. The only thing that we got out of it was we slept well. The bed were very comfortable.

    The front desk staff was nice, but I did not like the manager at all. I’ve never been on a property where you can’t talk on the phone to the staff. The manager was texting us, which was weird, and she was very unprofessional very unprofessional and caught a attitude when I said what she was saying, and how she was handling things was very unprofessional that will not be a place that I would go back again because of the unprofessionalism of the manager, but the staff they were great very great

    Stayed in January 2025

  • Reviewed: October 17, 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 1 night

    wouldn't give us a bed we had on reservation. roomms hallway elevator parking lot is alllll dirty. crowds in hallways lobby and parking lot.

    it was a cheap place to stay.

    Stayed in September 2024

  • Reviewed: October 17, 2024

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Superior King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    How loud it was at 3 AM

    Stayed in October 2024

  • Reviewed: August 5, 2024

    4.0
    Rd
    • Leisure trip
    • Couple
    • Deluxe King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Bad service no one came to give rags and I waited 2 and a half hours for batteries for the remote

    It’s near the stores

    Stayed in July 2024

  • Reviewed: August 2, 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted from a mobile device

    I found light missing the bed, The TV remote did not work, bed cover torn, the carpet dirty, and the air smelled like marijuana. I returned to the front desk and applied for a refund immediately

    Stayed in July 2024

  • Reviewed: May 24, 2024

    5.0
    Fair
    • Business trip
    • Family with young children
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted from a mobile device

    I left a cash deposit....on check out I was told it would be returned to me as a check. What's so hard about holding on to the cash to return it on check out?

    Friendly front desk

    Stayed in May 2024

  • Reviewed: April 23, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The sink got clogged and I plunged it to unclog it.

    The TV worked in the room.

    Stayed in April 2024

  • Reviewed: April 5, 2024

    6.0
    Pleasant
    • Couple
    • Deluxe King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The room needed to be cleaned better. The rug wasn't even vacuumed. Spots on the walls and picture frame and picture.

    The space in the room.

    Stayed in April 2024

  • Reviewed: March 29, 2024

    6.0
    Pleasant
    • Solo traveler
    • Deluxe King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    No coffee maker

    King size bed

    Stayed in March 2024

  • Reviewed: February 22, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Deluxe King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The bed I the room was a twin bed. Not a King size. There were some not some good vibes from people there that even the police had to get involved. To many renovations happening on the floor. The person there was the only worker. The cable went out. There was no phone on the room. No microwave in the room. The tub faucet was leaking. Tear in the carpet. No hand towels provided. No WiFi.

    The design of it all was quite nice. The location is next to several places you can buy stuff from. Front desk was pretty friendly

    Stayed in February 2024

  • Reviewed: February 20, 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 1 night

    The place is close to downtown, and is perfectly presentable. But two floors of it are used to house locals who seem to put 5 or 6 people in a two-bed room, and party all night: the noise was scary.

    Stayed in February 2024

  • Reviewed: February 19, 2024

    6.0
    Ok place
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted from a mobile device

    Wasn’t the tidiest. Small things broken. Needs a thorough clean. Weird smell in the hallway.

    Location was near where i wanted.

    Stayed in January 2024

  • Reviewed: December 16, 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Deluxe King Suite
    • Stayed 1 night

    TV remote didn't operate the tv just the direct TV box was a chore to find the on off switch for the tv. The room had a Jacuzzi tub which was awesome however, I couldn't figure out how to use it so bummer. The hallway was aged. odd smell but may have been cleaner.

    the bed was comfortable. Heat worked well, and the water pressure was great and had great hot water.

    Stayed in December 2023

  • Reviewed: November 22, 2023

    4.0
    Disappointing
    • Business trip
    • Solo traveler
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted from a mobile device

    I had to enter dispute with credit card company to get my deposit back after nearly a month

    Stayed in September 2023

  • Reviewed: November 20, 2023

    4.0
    Good location, low price and clean.
    • Leisure trip
    • Couple
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted from a mobile device

    It appears that It’s an old bldg they are fixing up. There are signs that it was once upon a time a classy place. Needs some work. Barely Luke warm showers both mornings. No working ice machines.

    The room was clean, the bed was small (not queen size as advertised) but clean and comfortable.

    Stayed in November 2023

  • Reviewed: November 9, 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted from a mobile device

    Checkin was bit more of a hassle then expected... Also never got my security deposit back even though they said it would of been refunded to my card by now .

    Room was Clean and I was very surprised with all that was in it ..

    Stayed in October 2023

  • Reviewed: October 21, 2023

    4.0
    Not what I expected
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted from a mobile device

    Very dirty and smelly. Sketchy people in neighborhood. Non smoking room filled with smoke

    Didn't try it

    Stayed in October 2023

Showing 1 - 25

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