Bed was soft. Light was on in the room even if we definitely turned it down after leaving, which made us get the idea someone entered even when we had the "do not disturb" sign on our door.

Nice hotel next to the Cable Carts and good location within the city. Friendly staff. Shower/bathroom was very nice.

Stayed in May 2024

The WiFi didn’t work after our first seven days & we kept asking for help but no one really bothered. In the end we worked it out ourselves.

Perfect location for every mode of transport, great hotel, very clean & modern. The fridge in our room was a massive bonus.

Stayed in May 2024

I hear homeless around hotel in the night

Very good location

Stayed in April 2024

Location is perfect

Stayed in May 2024

The only criticism we had was the bathroom doors. Sliding doors that won’t stay closed aren’t suitable for bathrooms

Location Value for money Good transport links Staff Secure

Stayed in April 2024

The biggest problem was the Business Center. I tried to print, and I tried to scan, and neither worked. When the staff came to help, they couldn't make it work either, but they did later print and scan for me using the hotel's computers. The other disappointment was that the bathroom had only a shower not a tub.

The central location is excellent. The room is clean. The wifi and coffee maker work well. The front desk staff is helpful.

Stayed in April 2024

Everything was good

The room was quiet, clean and comfortable!

Stayed in April 2024

The provision of food. The “kitchen” was no good.

Stayed in April 2024

Room rather cold, mattress a bit too soft

Excellent location, quiet room, excellent facilities

Stayed in April 2024

The entire area around Union Square has fallen on hard times.

Excellent location in terms of mass transit (cable car, BART, etc).

Stayed in April 2024

Every footstep can be heard from the floor above. Also noises from the outside interfered with a comfortable night's sleep.

Clean modern interiors in a convenient location

Stayed in March 2024

The location was good in terms of union square and being perfect for getting on the cable cars, but the area in general has a lot of drug users and we didn’t want to go out late at night. But this would have been the case for any hotel in this area.

The hotel was nice, the room had what we needed and was comfortable. The room service robot was so much fun! The room service was delicious, which was just what we needed after a long fight! The reception area was nice and there was lots of room to relax on the first floor! The location was great in terms of watching the historic cable cars and getting on them early and beating the queues.

Stayed in March 2024

I really don't have anything bad to say aside from minor particulars like the size of my double room. It did feel a bit stuffy at times in size, but from what I have been told, that's just most of SF for you. I do caution the area (Tenderloin) due to the multitude of present homeless people unfortunately. I did not have a bad experience with anyone necessarily, but I did get the occasional shouting, asking for change and I just really didn't feel comfortable walking alone outside of daylight.

It was very clean and the smart TV is customizable. They have two elevators and a main staircase for floor access and each floor is equipped with a water dispenser and ice maker. The small boutique gym is located in the basement, equipped with plenty to be able to complete a great workout. There is also an ATM located on the basement floor which I thought was a great note that should be mentioned. The cafe in the lobby was also super convenient and pretty tasty, a bit limited but it will get the job done for a quick stay. However, if you do elect in-room dining, don't be surprised when the hotel robot is the one to deliver your order to you. You will receive a call first to your room to let you know once it's arrived outside your door. It's a pretty neat technology touch. Also, for my MUA lovers Sephora is literally right next door, on the cable car side of the hotel, as the main floor hallway extends through to both sides of the street. The WF mall is 5 minutes away walking distance. But I do caution the area (Tenderloin) due to the multitude of present homeless people unfortunately, similar to many areas in CA though.

Stayed in January 2024

Small rooms and mobile AC units occupies lot of space and ours wasn’t working properly

Really good hotel. Price/value was really good. Rooms are fine although the central AC is not working (hot or cold) so they use the mobile units which takes a lot of space and the rooms are not big. Finally out mobile AC wasn’t working properly. But it was fine. Really liked it and would recommend it definitely.

Stayed in February 2024

Rooms need a bit of updating with sockets etc.

Comfortable hotel in a great location. The staff are helpful, and the robot breakfast service is amazing!

Stayed in February 2024

N/A

Modern, fresh and perfectly located.

Stayed in January 2024

Great location and the staff were extremely helpful and assisted us with any questions we had.

Stayed in January 2024

The walls were quite thin so we could hear some noises from the corridor.

The location was great and the room was wonderful, very clean and spacious.

Stayed in January 2024

Location is superb right by the trams and shopping

Stayed in December 2023

Decor could be less dark, but to each their own.

Very good historic downtown hotel. Recently redecorated. Room nice and clean, with everything needed. Good sized towel for shower. Reasonably quiet (it is downtown after all). 11ft ceilings make the rooms feel airy.

Stayed in December 2023

Great option for San Francisco. Rooms were very modern, quiet and clean. Location very central. Would stay again.

Stayed in September 2023

Lovely hotel right in the middle of San Francisco, great central transport locations. Very clean, modern with good facilities.

Stayed in December 2023

The room was small, which is in keeping with the price.

The location was perfect - within walking distance of so much and right next to public transportation for everything else. Steps to BART with a direct train to the airport. The staff was very helpful.

Stayed in November 2023

No employees, looks like a hostel.

Location is good if you want to stay in Union square, which is a terrible locatio

Stayed in October 2023