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Reviews of Best Western Airport Inn & Suites Cleveland This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

16501 Snow Road, Brook Park, OH 44142, United States

#2 of 3 hotels in Brook Park

Guests' Choice

Review Score

Based on 344 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.7

  • Location

    8.5

  • Facilities

    7.2

  • Staff

    8.3

  • Value for money

    7.5

  • Free Wifi

    6.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 18, 2025

    7.0
    A good place to stay overnight
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Had a shuttle service that was very helpful

    Stayed in August 2025

  • Reviewed: August 9, 2025

    7.0
    Good
    • Business trip
    • Family with young children
    • Queen Suite with Roll-in Shower - Mobility Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Flies are in the room.

    Stayed in August 2025

  • Reviewed: August 4, 2025

    8.0
    Decent one night stay by airport
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night

    Bed was very uncomfortable.

    Decent property for one night stay, clean, easy access to airport.

    Stayed in July 2025

  • Reviewed: July 22, 2025

    8.0
    good value, clean and comfortable
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    nothing

    free airport shuttle was great

    Stayed in June 2025

  • Reviewed: July 22, 2025

    6.0
    Not bad for a one night stay
    • Leisure trip
    • Family with young children
    • Queen Suite with Roll-in Shower - Mobility Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The one room very strong smell of paint as they are remodeling. I sprayed with Lysol multiple times to break down the smell.

    Rooms were good size.

    Stayed in July 2025

  • Reviewed: July 10, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Quick stop before a flight. Met all of our very brief needs.

    Stayed in April 2025

  • Reviewed: July 6, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The lobby had a few unfinished parts and the elevator was a bit scary at times

    Very comfy bed and yummy breakfast!

    Stayed in July 2025

  • Reviewed: July 4, 2025

    8.0
    Convenient.
    • Leisure trip
    • Solo traveler
    • King Room with Roll-in Shower - Mobility Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Location. Shuttle.

    Stayed in June 2025

  • Reviewed: June 29, 2025

    8.0
    Safe, clean, value, could use some cosmetic touches.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The elevator is not a smooth ride, but gets the job done. The door to our room, both on the room side and hall side had large chips in the paint. The bathroom light fixture was missing one shade and had a burnt out bulb in another. There was a water spot on the ceiling in the shower. The walls between rooms were good noise buffers, but you can hear a mouse fart in the hallway.

    Stayed at this property a few years ago, before they remodeled, and it was clean and comfortable, so chose to stay again. It was still clean and comfortable in the room, but there are some cosmetic and safety upgrades that could be beneficial.

    Stayed in June 2025

  • Reviewed: June 21, 2025

    6.0
    Affordable but you get what you pay for
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The beds are not comfortable

    Location was great

    Stayed in June 2025

  • Reviewed: June 5, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The pillows were awful. Too flat and uncomfortable.

    Friendly and courteous staff at check-in. The room was very clean.

    Stayed in June 2025

  • Reviewed: June 4, 2025

    6.0
    It was fine for a night
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Lobby, carpet, hallways looked extremely old and worn and dirty. Room numbers were written on masking tape with a sharpy pen. The bed was hard

    Breakfast was fine Room was spacious and clean

    Stayed in May 2025

  • Reviewed: June 3, 2025

    6.0
    Convenient location for public transport, undergoing refurb but customer service makes up for building appearance
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Undergoing major refurbishment so place had appearance somewhat of a building site, had to change room due to fridge making strange noise that kept me awake , however staff resolved this issue very swiftly .

    Reasonably close to local transport into city, staff very helpful and friendly esp reception and the breakfast lady. Price was reasonable for a 3 night stay however no warning prior to stay about refurbishment at premises.

    Stayed in May 2025

  • Reviewed: May 25, 2025

    7.0
    Lovely employee at the front desk
    • Leisure trip
    • Solo traveler
    • Queen Suite with Roll-in Shower - Mobility Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Long wait for elevator

    Close to the airport

    Stayed in May 2025

  • Reviewed: May 12, 2025

    7.0
    Good to get to the airport with out extra charge.
    • Leisure trip
    • Family with young children
    • Queen Suite with Roll-in Shower - Mobility Accessible/Non-Smoking
    • Stayed 1 night

    They are renovating the hotel. The room finishes where not up to syandard.

    The staff and shaddle service to the airport.

    Stayed in May 2025

  • Reviewed: April 29, 2025

    8.0
    It was a good stay
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The decor, Apparently the hotel is going through some renovations, The walls are apparently in the process of being painted, The light fixtures covers are missing, Also the room number plates are missing with numbers being written on with markers. Hopefully on my next visit the renovation will be finished.

    There was a great variety of items to choose from and the staff was great.

    Stayed in April 2025

  • Reviewed: April 9, 2025

    8.0
    We had a pleasant one night stay.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel was clean and the front desk staff was friendly and helpful.

    Stayed in April 2025

  • Reviewed: March 25, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    I was very pleased to get transportation to the airport at 4:00am. The driver was very pleasant.

    We left before the breakfast was available

    Stayed in March 2025

  • Reviewed: March 22, 2025

    8.0
    Excellent value and service
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    User friendly TV system! the place looks pretty bare, but it is very clean and comfortable. Staff were very friendly ad helpful. Exceeded my expectations. Excellent value.

    Stayed in March 2025

  • Reviewed: March 6, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room with Roll-in Shower - Mobility Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Check in is to late 4pm. It should be 2pm. Bad attitudes and construction going on during the evening hours.

    The overtime guy (gage earrings, tats w/ beard) who was the nicest professional person I actually met in that building.

    Stayed in March 2025

  • Reviewed: March 1, 2025

    6.0
    Will use often for airport travel
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Parking lot to door in bad weather was slightly unsafe

    Friendly Staff, nice rooms, courteous patrons.

    Stayed in January 2025

  • Reviewed: February 20, 2025

    7.0
    Decent room at reasonable price; should be a little nicer once room remodels are complete
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed and Kitchenette
    • Stayed 4 nights

    Minor details: ceiling seemed to be flaking in one spot, falling onto bed; shower curtain rod functional but not attached securely; toilet shifted slightly; card readers on both ends of building weren't working, so doors were taped open; exercise equipment not maintained (pedal missing on one stationary bike; electronics not fully functional on all equipment)

    Decent bed, clean room, staff friendly, free shuttle to airport, very nice hot breakfast options

    Stayed in January 2025

  • Reviewed: January 27, 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room with Roll-in Shower - Mobility Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    They are in the middle of renovations So that had a lot going on wasn't noisey or anything just a lot of trash outside and not much parking due to dumpsters and containers. Overall still a nice place to stay and when renovations are complete. It will be a really nice place.

    I was clean and friendly staff Breakfast was good

    Stayed in January 2025

  • Reviewed: November 20, 2024

    6.0
    Good enough.
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Place had construction materials all over, one outside door not responding to key cards.

    Breakfast was better than expected, pancake machine was unusual (but good).

    Stayed in November 2024

Showing 1 - 25

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