Nothing!

Everything about this hotel was perfect, room was a high standard, spacious and comfortable with an amazing view of the Empire State Building. Location felt really safe, subway is on next street and was really convenient for getting around. Also easy walking distance to many areas including Penn station for the journey from and to the airport. Lots of food and drink options on your doorstep too. I would definitely stay here again.

Stayed in May 2024

Nothing.

Room is super clean!

Stayed in April 2024

The first night we had no hot water. We called down to the front desk and someone from maintenance arrived within 5 minutes, fixed the problem and we never had an issue after that.

Excellent location - so close to the subway station, shopping and restaurants. Very comfortable room - we had 2 full beds in a renovated room. Complimentary snacks upon arrival and bottled water daily.

Stayed in April 2024

Comfy bed, spacious room for NYC, great view of Empire State Building, lots of restaurants nearby, subway nearby, and super sweet and helpful staff and management!

Stayed in March 2024

Recently renovasted room, spacious, light and very comfortable. Location excellent. No restaurant at the Hotyel but a very good Mexican next door with discounts given by the Hotel.

Stayed in April 2024

Beds could have been a bit bigger

Great location

Stayed in April 2024

There wasn’t anything really. Everything was excellent.

The hotel was excellent. Comfortable. Great location. Clean. And some really lovely details that you don’t find in other is hotels. Like the welcome snacks and the coffee tea. Newly refurbished. Felt very yo to date and fresh. Above all the staff were exceptional. Friendly. Went out if their way always to help. Christian on the front desk was very helpful and organised to have our room changed on the second day so we had a view of the Empire State Building. Which made it a very special and memorable stay. The concierge staff both during the day and evening were also extremely helpful with directions to different attractions and taking charge of our luggage after we had checked our. Also gave very valuable advice about the yellow cab for jfk and timings to leave for the airport. Thanks so much to all the staff for making this a very special stay.

Stayed in April 2024

The hotel itself seemed small/cozy. It would have been nice if there was a rooftop area or any kind of breakfast offering.

The staff was helpful and kind. The room size was very nice.

Stayed in April 2024

Excellent location and friendly and helpful staff

Stayed in April 2024

First two days no warm water in the shower in the evening.

The staff is super customer friendly. Thanks

Stayed in April 2024

No dislikes, only compliments.

Clean and fresh. Daily room cleaning. Staff friendly and professional.

Stayed in April 2024

Construction going on in the hotel and elevator is odd with it skipping floors at times weird interior design in some room TV set at odd angle

Location and parking available

Stayed in April 2024

I was a bit put off that we received a daily ‘extra person’ charge for my 16 year old daughter. I booked a suite with a king bed and queen sleeper for my sister, my daughter, and I. I assumed I put ‘3’ when booking, but I was told at check in that there was an additional $30/night charge for my daughter. I was not pleased about this and had I known beforehand, j would have likely chosen a different hotel. I travel often to the city with daughter and my mom or sister and we have never experienced this anywhere else. Elevators are also VERY slow.

Hotel was exceptionally clean. We appreciated the cleanliness and complimentary, daily bottles of water. Housekeeping was friendly and efficient. Doormen and front desk staff were helpful, friendly, and accommodating. The location is centrally accessible to most popular parts of the city via subway or rideshares.

Stayed in March 2024

Slow elevators for higher floors

Great location Huge rooms Helpful staff

Stayed in March 2024

There isn’t one thing about it we didn’t like.

Was in the centre of Manhattan and everywhere was near we wanted to be. The room we had was overlooking the Empire State and was large and clean and the beds were very comfortable. The bathroom was large and the shower was very good. Sheets and towels were changed regularly and the reception staff were extremely helpful, friendly and very informative. Overall our stay was perfect and we will definitely return to stay again.

Stayed in March 2024

Bird machine noise outside - there was some kind of bird mimicking machine that was very loud right outside our window. It’s on Broadway so the street is pretty noisy all night, but luckily we packed earplugs.

Great location. Comfortable bed. Newly refurbished room with modern bathroom and view of Empire State Building from the window. Was close to 28th street station and a direct train to Barclays Centre for March Madness basketball games, which was the purpose of our visit to NYC.

Stayed in March 2024

Lovely friendly and helpful staff. Great view and good sized room.

Stayed in March 2024

Would have liked more refreshments

Excellent location

Stayed in March 2024

Long waits for Elevator.

Great location, spacious rooms, friendly staff.

Stayed in February 2024

The area is proper NYC and can be unbearably loud. Be prepared for a true manhattan experience with its never ending concert of horns and sirens. But you will get just as much noise anywhere in midtown.

The staff, the receptionists and cleaning crew were very very helpful and charming. I loved the design, the free delicious crisps and the side view on the Empire state. The area is super practical and just a short walk/subway stops from absolutely everything. I LOVED THE QUIET HEATING!!! Thank you so much for not having that unbearably loud blow in your face reversible a/c! The temperature in my room was perfect.

Stayed in February 2024

Amazing location and great value. Staff were friendly and helpful

Stayed in March 2024

We booked a second double room and asked that it be adjacent to the first room. We were told on check in that this wasn’t possible because the room types were different. The second room was also significantly less nice.

Location is excellent. Double rooms on 5th floor were nice.

Stayed in March 2024

Nothing

The property was ideally located and the facilities were excellent. The staff was very helpful and professional at all times

Stayed in March 2024

We couldn't receive local channels until our last day.

Location. The many restaurants nearby. Ease of getting to the subway.

Stayed in March 2024