Location and coziness

Stayed in February 2024

Slightly odd not to see any staff but didn't really cause a problem for us.

Great location very close to the main high street, with all the bars, eatery's, shops etc. The hotel was beautiful and eclectically decorated. Our room was comfortable and very quiet. We saw no staff so cannot comment on them, they use an app for you to be able to access your room. This was a little confusing for us and didn't help that were had a UK mobile phone, which made contact a little difficult. But it all worked out in the end and we were able to access our room without any problems, although slightly strange not see anyone. Enjoyed our two night stay, rained the whole time but found a great piano bar (Tin Pan Alley) for both evenings, good staff, great music and good food.

Stayed in October 2023

Very small bathroom Lots of steps

Lovely room and surroundings Well maintained Great location

Stayed in October 2023

the bedroom was a lot smaller than expected. also the bed was too high- I am short so it’s a pain to have to climb my way into bed.

location was perfection! the common spaces are beautiful and comfortable. a wonderful place to relax. the cheese and crackers with wine and the giftcards to the Wired Puppy were a great surprise.

Stayed in October 2023

No ice machine, bathroom sink was unstable, A/C and fireplace controls useless, TV screen was too small for room, especially if viewing from bed

Convenient location

Stayed in September 2023

I am very disappointed in the level of customer service. The property sends several text messages with directions on how to check-in to your room, which is absolutely necessary because there is no one on site. This is more of an Airbnb than a hotel, which is not the experience I had expected. You have to download an app in order to get into your hotel room. They remind you to “charge your phone.” What if my phone was dead?? I wouldn’t be able to get in because there is no one around to help. I also had to wait to download the app once we arrived because there is no service driving into Provincetown since you are on an island. My boyfriend and I searched the property for our room toting our luggage around for 10 minutes before finally stumbling upon a staff member - had we not found him, I never would have found our room. It was put back, all the way at the end, around a corner and upstairs. Call me crazy, but if I’m paying $700 / night to stay somewhere, I’d like to see some star and expect excellent customer service. Very displeased with that experience.

The hotel has fabulous decor and is very clean. I also liked that the owners were sustainably minded and provided reusable bottles as a gift. It is also in a great relationship in relation to downtown Provincetown.

Stayed in September 2023

Location is perfect

Stayed in July 2023

Bathroom were very small and no curtain on the window. My room was on the first floor right next to the front door and people were coming in and out late at night and very early morning. Also A/C compressor right under bedroom window.

Very clean. Loved the outdoor sitting area and the nightly wine and cheese

Stayed in August 2023

Small room and bathroom.

Close to Commercial and relatively quiet.

Stayed in August 2023

Pretty pricey. The room was small — tight squeeze with a suitcase. Most of my “negatives” are because the hotel is an old building, so not much that can be done really, but mentioning as a heads up to future clientele. 1) Long staircase to the second floor — can be tough if you have a large suitcase. 2) No safe in the room, just a VERY noisy wine fridge (but no wine glasses…or any glasses, for that matter). 3) My room was freezing cold during the day. Not horrible, as I liked it that way at night, but there is not an individual thermostat in the room. 4) Hotel offered a complimentary metal water bottle — a nice touch, except that the sinks are too shallow to fit the bottle under the faucet, and there was nowhere else in the hotel to access water. 5) Shower was fine, not stellar. 6) Walls are paper thin. I could hear my neighbor’s morning TV show loud and clear and could hear others walking in the hallway. Thankfully all guests were respectful during my stay, so it wasn’t horribly noisy.

Great aesthetic, amazing location, love that they have a small parking lot. The common areas were really inviting, even though I didn’t end up using them. I would have loved to sit and read on the comfy sofa! The staff was really communicative via text, and it was interesting (good? bad? not sure) never to see any staff throughout my stay. Loved the keyless entry upon check-in.

Stayed in July 2023

Not clean enough (pavement) , very humid, too expensive, ridiculous 4 USD coffee voucher in Cafe’ 1 mil far

Beautiful rooms, large shower, position

Stayed in July 2023

Did not get clear rules about how to get fresh towels or house keeping. The Hot Tub and Spa had very weird and unclear hours. There was mold on the shower curtain.

Location and the other guests.

Stayed in July 2023

They don't provide breakfast on site.

The facility does not have staff on site.

Stayed in July 2023

We had a Queen standard room but there was no in-room chair or seating area as advertised. (The queen sized bed and bedstands filled the room.) No coffee pot in the room (as advertised.) Had expected breakfast-- We each received a $5 voucher for a mexican-style restaurant which wouldn't have been my choice for the morning. It looks like they just revamped the website. The information on the website was not available when we made our reservations in early June. We booked through Booking.com and the stellar reviews and description of breakfast related to hotel under prior management. Staff not always on property.

Location! We lucked out and got a parking spot. (But would have lost it had we driven anywhere.)

Stayed in June 2023

The building is old so it can be creaky going up and down the stairs. My pain issue, which really had nothing to do with the place were the people across the hall. They were loud and obnoxious. Coming in at 1:45 in the morning yelling and laughing is just inconsiderate.

Unfortunately I didn’t stay at the Ellery Hotel. They were still renovating the place so they moved me to their sister hotel, Waterford Inn. The room was very large with a rustic feel.

Stayed in May 2023

slightly tired room-no cleaning between days

Personable and attentive staff-amazing location and delightful courtyard oasis

Stayed in July 2022

The rooms could have been cleaner upon my arrival and there was never a mid week vacuum ( sand from the beach was already on the floor when I got there)

beautiful courtyard, nicely decorated rooms

Stayed in July 2022

The bed was terrible. It either needs a new box spring or foundation. The place needed dusting. We had no one service our room during the 2 day stay. The price was too high given these issues.

The atmosphere was relaxing and tranquil. We loved the Asian influences. The staff were very warm and friendly. The location was perfect.

Stayed in June 2022

The outlets in our room were not all working appropriately. In today's age with various electronics that need to be plugged in, this could have been better.

Breakfast was wonderful. Staff were exceptionally friendly. Our room was a little small, but comfortable.

Stayed in June 2022

central air system. no control of the temperature. no glasses or cups in the room. cramped, no where for luggage.

nice bed. clean. delicious breakfasts. location. lovely garden and outdoor seating areas. cheese and wine and a chance to mingle. safe off road car parking.

Stayed in June 2022

jacuzzi broken room was a little too small

breakfast and wine and Cheese hour

Stayed in May 2022

Price seemed high

Breakfast, room size

Stayed in April 2022

A comfortable chair to sit.

The room was lovely and the staff was wonderful.

Stayed in November 2021

Breakfast could have a little more optios

Stayed in October 2021