Hotel once we arrive charge an extra $50 for some reason which should have been stated during booking. Never received that deposit back. I will never stay there again. The breakfast bar is extremely too small. People checking in or out is stuffed in the same room as people eating. Rather be where there are bigger accommodations. And if I am going to be charged other than what Booking.com says, I should be notified, period.

Room clean and comfortable.

Stayed in April 2024

Comfy bed...location...breakfast good

Stayed in April 2024

Next to a lot of

Stayed in March 2024

rooms need repair and missing furniture

location

Stayed in April 2024

Bathroom toilet had pee in It and a lot of hair on the floor.

Location

Stayed in March 2024

There was a dead roach in the bathroom and the ceiling was peeling off in the bedroom. The shower worked okay.

The location and the secured doors.

Stayed in March 2024

Our fridge wasn't working at first, but it was promptly resolved. There was also some issue between Booking.com and the property regarding the dates of my stay.

Very quick service. Our fridge wasn't working, a new one was delivered within 10 minutes.

Stayed in December 2023

Bed was not comfortable. Very uncomfortable.

Very nice. Close to family and things

Stayed in December 2023

I will say that the tater tots were a disappointment 😅Tasted freezerburnt and bummed me out bc who doesn't love tots for breakfast!? The woman at the desk when we arrived was off putting and tried to say the room was more and couldn't find our booking even after I showed her my confirmation. I was tired from driving and started to get irritate and loud and all of a sudden it showed up... That was some bs. Otherwise, the rest of our interactions with staff were great.

Breakfast was ok, nothing fancy, but was good to start the day with decent food included. Rooms, halls and entry were all clean well maintained. Housekeeping hooked us up with extra towels when we saw them in the hallway. Plenty of free parking in their lot that also felt safe.

Stayed in September 2023

Breakfast was included and menu was posted the day before. Front staff when I arrived was courteous and friendly.

Stayed in November 2023

Not enough parking space

Breakfast was really good and had options for everyone.

Stayed in November 2023

Everything was average. Breakfasts were good.

Stayed in October 2023

On family vacation/reunion Hampton on July 2023. My family needed to switch rooms due to the air-conditioning unit not working properly. Our room was humid and keeping the temperature of the outside air of 78° 86°degrees. When the front desk was informed about this defect, instead of seeing what other possible rooms were free to switch into. A member of the front desk came into our room to check the unit, which was reading 76°warm,instead of the 68°cool air we had it set for. Then, proceeded to inform us that the hallway was also humid just like our room,and because of the heat, this is normal. After 20 mins of heated discussion, my husband, two kids, and I were able to move to a different room. Yes, I wish we were able to switch hotels, but due to 2 other family reunions and festivities,(wedding) surrounding hotels were booked.

Stayed in July 2023

Staff wasn’t unfriendly but was not friendly. I had asked via email for late check out and told sure no problem. When I asked at arrival I was told noon at latest.

Close to my race and reasonable rate.

Stayed in October 2023

Staff was rude. Did not greet me as i came in, did even speak. I was not asked what was my method of payment just assumed card, even though i called 10 mins prior and asked did they take cash and was told yes. Then charged card anyway. Slammed key card on desk and still said nothing.

Room and location was okay.

Stayed in October 2023

Check in time

Pool and location

Stayed in September 2023

What I didn’t like about my stay is that My first interaction when I walked in was not welcoming at all😠 Olivia who was the front desk clerk was very unpleasant. She did not greet us nicely. And when we asked for extra towels she acted as if she had an attitude and we were bothering her. I booked one night and planned to stay an extra day but that interaction made me want to go back home. I was in town for Family weekend at Hampton University to surprise my daughter so we decided to stay at another hotel.

The breakfast was great! Nick was an amazing front desk clerk. I wish I might him first when I checked in!

Stayed in September 2023

Rooms could use an overall upgrade.

Friendly staff.

Stayed in September 2023

Housekeeping could have done a better job there was a lot of hair all over the bathroom floor

The colors in the hotel was very inviting when we were checking out apparently my small children asked for cereal this was at 12:00 noon and one of the amazing staff there actually made them a bowl of cereal I thought that was so beautiful

Stayed in August 2023

I was given a handicap room, I am not handicap. The breakfast did not cater for non-port eaters. All egg type were prepared with pork.

The coffee machine was great!

Stayed in September 2023

The walls were super thin. We could hear our neighbors talking and the music was super loud. I had to call 3x after 11:00 PM to finally complain. No one would ever answer the front desk phone. It sounded like the girl working the front desk was actually in the room beside us at the party. The beds and pillows were very uncomfortable! The breakfast is not served long enough. Should be served at least until 10:00. The lobby was very dirty after breakfast hours - even though it had been a while since the breakfast was over. The counters were not cleaned & food laying around. Someone had dropped a container of milk and it was all over the place. Need a smoking area not right beside the front entrance. People were always standing right at the entrance smoking.

The room was clean and I was glad that I could just hang a tag on the door to show I wanted maid service. The pool area was nice.

Stayed in September 2023

Breakfast was not as good as my last stay. They also let the food run out and we had to wait awhile to get it. She brought out the food container one at a time. And appeared to be ticked that we were waiting for something to eat. The staff seem to hide out in back room until someone comes to the desk. The staff are not very friendly.

Clean rooms. There is not alot of hassle checking in.

Stayed in September 2023

The staff was rude

The pool

Stayed in August 2023

There were a few cosmetic issues in the walls and floor. The rooms appeared to have been recently renovated but not completely . The check-in process was long due to only one person, and there were 5 people waiting ahead.

Very convenient location. The rooms were a nice size and the bed was comfortable. Rooms had a refrigerator and microwave .

Stayed in August 2023