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i think there was something wrong with the showers. the water was boiling hot. at the coldest setting the water came out steaming, it was unbearable to take a shower... very uncomfortable. the sink also had the same issues we couldn't even wash our hands my hands were so red after washing them it was seriously so hot. I love warm showers, but it was seriously unbearable

the location is great! the hotel its self is really nice. Ive been to New York 4 separate times (we always stay at some type of hilton) this hotel had the comfiest beds!!

Stayed in June 2024

Waiting for lifts, the roof top bar choice.

Great location. Facilities were clean. Comfortable beds

Stayed in May 2024

No information was provided at check-in about complimentary evening snacks or drink (found out much later, and it was too late to benefit from as I stayed for one night only).. No welcome cookie provided as mentioned by other guests. Check-in was cold. As a first-time guest at the hotel, I didn't feel welcomed by reception staff. Their hospitality skills could do with improvement.

The location was excellent. The rooftop bar has a view of the Empire State Building. The room was small but comfortable. No complimentary bottled water is provided in the room. Toiletries are (shampoo, conditioner, shower gel, and lotion) provided.

Stayed in June 2024

Aircon was a little too chilly. Ambient temperature was suitable to turn aircon off

Location and staff

Stayed in June 2024

Room too dark, despite of the lamp and too narrow

Location, accessibility

Stayed in June 2024

Some of the staff have an attitude when asked questions. And all the bums collecting cans infront of the hotel

The location

Stayed in June 2024

Very good location.

Stayed in May 2024

Cleaning was inconsistent. Some days there was no cleaning at all and floors are definitely not hoovered daily. We had a struggle with the quilt cover, first time see to flat sheets covering the quilt in stead of proper cover 😄

The hotel is located on the middle of most of the activities. Really close to Penn Station, it never took more than 4 stops to get were we needed to go. Many places around to eat. If you staying at this hotel you must go and try best bagels, 5 minutes away and don’t be scared of the queue it moves really quickly. Resection team was amazing and really helpful!

Stayed in May 2024

Microwave missing ☹️

The hotel was a good location in times square. Bed was very comfortable. The check in and check out were really easy. The reception staff were excellent, really friendly, welcoming and helpful.❤️

Stayed in May 2024

Room space is too small.

Excellent location and great front desk.

Stayed in May 2024

Nothing about the hotel itself, however outside of the hotel were a lot of people just hanging around, if I were to go back again I would probably stay in downtown Manhattan away from the crowds.

The bed was super comfortable, the location for access to main tourist areas and transit to the airport was good. The staff at reception were helpful and friendly. The room was clean and the facilities were pretty good.

Stayed in May 2024

Small very compact room and decor was looking a bit tired in room. Coffee facilities in room limited.

Location. Friendly and helpful staff. Rooftop bar with great views.

Stayed in May 2024

The room we were given was tiny. Barely any room for our suitcases. Everything was a tight squeeze

8th Avenue can get a little rough at night but overall it was a handy place to be for getting around the whole city

Stayed in May 2024

The only slight criticism I had was our room was nearing on too small for our travels. But I say this mindful that space doesn't come naturally to New York so it's not a complaint as such. I just think that we struggled to 'unpack' with the space and wardrobe space available for our 7 day stay in NY, we could have done with more hangers in the wardrobe, a bigger wardrobe, space under the bed even would have helped for tucking our suitcases out of the way instead of blocking our path to one side of the room. But it's a small thing in comparison and we did love our stay!

My partner and I took a trip of a lifetime to the US, and our first trip was NY where we stayed at the Hilton. We had a comfortable stay, it was clean, location was incredible for everything, access to the subway was fab.

Stayed in March 2024

The reception was not the friendliest. The windows were quoted dirty and one couldn’t enjoy the view, but what to expect that high up.

Clean, bright and comfortable. As always amazed by the cookie drawer.

Stayed in May 2024

The only teeeeny thing to flag was that the bed duvet (inside the cover) appeared patchy so these may need updating (unless its the stuffing and not stains)

We loved the convenience of the facilities and the rooftop bar at night!

Stayed in May 2024

Room a little tight but expected for Central location in NY

Location and staff were wonderfull

Stayed in May 2024

Room was a bit on the small side but perfectly comfortable 👌

Great location. Great breakfast with lovely staff who remembered our coffee preferences and omelette choices 😋 Reception staff super friendly, helpful and organised a lovely private taxi transfer for us back to JFK.

Stayed in May 2024

The flashing smoke alarm light at night

The staff made it the best stay, so helpful and friendly and genuine.

Stayed in May 2024

Room was a little cramped for two people plus luggage but hey this is NYC, we didn't spend enough time on the room for this to become a major issue for us.

Welcoming and friendly staff made checking in and out very easy, they also gave us each a warm cookie each on arrival which were heavenly. Security deposit taken for the room on check-in which was refunded to my card in full within minutes of checking out. Facilities were clean and well maintained, the view from my room was gorgeous.

Stayed in April 2024

Room was not cleaned on second day. Spoilt experience a bit. I had to call reception to get towels and cups. But room was not clean and bins not empty for our last night . Spoilt our last night

Good location. Liked roof top bar

Stayed in May 2024

Clean, fantastic location for The Edge, Times Square, Penn Station, Hudson Yards. Small room but to be expected for central NYC. Great rooftop bar. Live music on Saturday evening.

Stayed in May 2024

Just little bit noise from next room especially if the guest shut the door harder.

Excellent Location and Cleanses. I would like to stay again if I have a chance

Stayed in May 2024