Dated room

Price, location

Stayed in August 2025

Restaurant food was awfully prepared,

Location

Stayed in August 2025

one of two ac units in our room was not working properly so my two children spent the night freezing and we spent it hot

Stayed in August 2025

Our A/C was not very cold

Everything!!

Stayed in July 2025

they did not put me in a room that I asked for and the sheets on my bed was not clean and the couch in the room looks like somebody been sitting on it forever

The pool was okay you just need more lighting and only one pool was working not both of them

Stayed in July 2025

Venue is looking a little tired

Suitable for my requirements as close to the Convention Centre

Stayed in July 2025

It is a little rundown and could use some power washing and updates. The furniture in my room was raggedy and need replaced. The bed was old and very uncomfortable.

The property was very close to the theme park where we were going and everything worked for the most part. A lot of amenities but was unable to enjoy them due to weather and time.

Stayed in July 2025

The room we had was in the 2 story part of the resort and it was very noisy, on Saturday night I was hearing loud talking as people walked past our room till after 2 am. The cost $30 per day for parking is a rip off and it wasn’t mentioned at all in the booking area. I got that news after I received my confirmation. Also $50 resort fee for 2 nights that we didn’t even have a use for. Also was charged $75 incidentals per day and I’m still waiting on a refund - the parking fee for that.

Staff was great very helpful. Room was clean. A few amenities but we didn’t use them like pool, putt putt golf, billiards couple pools.

Stayed in June 2025

Room AC was dropping water, so the floor was always wet.

Stayed in June 2025

ONLY HAD TWO PROBLEMS, OUR CHECKING WAS AT 530 TO 6 PM WE ARRIVED AT 1PM THEN THE SECOND DAY WE GOT BACK FROM PARKS AND OUR ROOM WAS NOT MADE, PLUS THERE WAS A LEAK ON FAUCET OF BATHROOM, INWHICH I HAD USED THE TOWELS TO MAINTAIN IT DRY, THERE WAS TO MUCH WATER. THEY GAVE US ANOTHER ROOM.

EVERYTHING WAS GOOD WE STAY THERE ALL THE TIME

Stayed in June 2025

Parking was horrible! I booked a King room in the tower and when I checked in there was not one available. Ended up with two queen beds in the villas. The lady at the front desk did give us a complimentary breakfast so that was nice.

Location to Sea World. It was nice having a restaurant on site...the food was great! Nice big pools but not enough seating.

Stayed in May 2025

The shower felt like a small coat closet

Staff was extremely helpful and very knowledgeable.

Stayed in May 2025

The WiFi passcode would not work. We had to pay an additional fee for parking but there were not enough spots for the vehicles. Took us circling the property several times to find anything available. The police were having to tow cars out of the parking lot.

Stayed in May 2025

over charge second time happens. the manager tell me I will pay $109 after checkout and they did $$400 is insane.

pool and room and all trees.

Stayed in April 2025

The first room smelled like mold so they moved me. It was clean but the bathrooms are so small.

The location and all the amenities.

Stayed in April 2025

Parking was horrible could not park anywhere near the building we were in and the walk from car to room was about 5 minutes. Still on property but on other end making it difficult to get luggage to the room. Then they charge $30 a day for parking. I don’t mind paying if the parking is at least a reason able distance from the room.

Could walk to Seaworld

Stayed in April 2025

The pool was very cold the first 4 days of my trip and then suddenly warmed on the last day. Hotel staff were inconsistent. One day I would get the two bottles of water promised and the next day I didn’t. The bathroom sink didn’t drain very well.

I stayed in the Tower. The beds were comfortable. The food at the Laguna restaurant was actually good.

Stayed in April 2025

Nothing.

It was quite

Stayed in April 2025

Overall it was a nice hotel. I feel like the photos are a bit deceptive. I booked a resort view room, but there was no view of the resort it was in the back near the mini golf area. I had issues with the remote to the TV in the room and when I explained to the front desk they weren’t trying to understand what I was saying just blanket excuses. The room had a mildew smell I didn’t really like. They tried to double charge me the resort fee which I paid when I booked, still unclear what that fee is for. 2 bottles of water and shuttle service. I’m undecided if I will stay there again.

Stayed in April 2025

my room had fruit flies in it

the amenities

Stayed in March 2025

Bathroom floors needed to be swept, jacuzzi was not hot, room was a bit smaller than what’s pictured online, $30 parking per night.

Location, fresh welcome cookies, nice lobby.

Stayed in March 2025

The pillows and blankets had a very bad smell. Not sure if it was because they didn’t dry properly, but it smelled terrible

Location was great

Stayed in March 2025

I didn’t like that how the room floor was wet and I had to move to the tower building and the room was nice and beautiful and it was the same with the other room by the floor been wet.

I like that the room was nice and beautiful.

Stayed in March 2025

On our second night, we had a hard time finding a parking spot near our villa to the point that I had to sit and wait for a car to leave which took about 15min. This was around 9pm.

The rooms are really nice which is contrasted from the outside appearance of the villas. The parking lot is clean but they could use a bigger lot. The amenities are great and the rooms are very clean and comfortable. I had a garden view of the pool area so that was nice.

Stayed in March 2025