820 Poydras Street, Downtown New Orleans, New Orleans, LA 70112-1016, United States of America
#4 of 172 hotels in New Orleans
Guests' ChoiceBased on 1589 hotel reviews
9.2Cleanliness
9.4
Comfort
9.4
Location
9.5
Facilities
9.3
Staff
9.5
Value for money
9.0
Free Wifi
9.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 12, 2024
Martin
United States of AmericaThey only thing I can think of was the door from the garage to where the elevators were, the lock was broken and our key was not working to let us in. Luckily, there was another guest who was able to let us in the door.
Staff was very friendly and accommodating. I liked having the complimentary meals and cocktails. Room was comfortable and clean.
Stayed in May 2024
Reviewed: June 11, 2024
Lanette
United States of AmericaThe nightly reception food repeated itself after a day. Greasy spoon diner food. Lol! Hot Dogs, small Mexican or BBQ every other day. (Soft Taco's or BBQ Pork sandwich), Salad, Potatoes, Soft Drinks, etc.
The staff was excellent! Very friendly. Very Informative. Pool and Hot Tub on premises. The hotel was on the streetcar line. easy to get around town without having to pay for taxi's. The room was very comfortable. This hotel did have Breakfast and a late afternoon reception that came with 2 complimentary drinks.
Stayed in June 2024
Reviewed: June 11, 2024
Christine
United KingdomThe breakfast room was a bit dull. The breakfast was very limited (and nothing like the pictures). However, it gave us food and coffee before we set off for the day which was appreciated
Great location. The French Quarter was within walking distance. Facilities adequate. The streetcar was on the corner beside the hotel which was useful. The kickback was a nice bonus to have a drink in the evening.
Stayed in May 2024
Reviewed: June 11, 2024
George
United States of AmericaA lot of street noise was irritating. The hot water for the shower took 10 minutes to get hot.
The room was comfortable and the staff was great! The gals behind the counter helped my wife and I select the tours that best fit our timeframe and budget. The breakfast was fabulous!
Stayed in June 2024
Reviewed: June 11, 2024
Anthony
United States of AmericaEverything
Stayed in June 2024
Reviewed: June 9, 2024
Lakeicha
United States of AmericaI could really adjust the air the room like it really didn't cool that was the only thing
Food hospitality spa pool
Stayed in June 2024
Reviewed: June 7, 2024
Maria
BrazilRooms, corridors and the main lobby needs to be renewed, so the hotel do not seem old and dark. Price of the garage is very high, why charge US$ 35.00/day?!
Good American breakfast, good room and bed. Good dinner included in the daily rate. Excellent location, close to the Royal Str and major attractions in New Orleans.
Stayed in May 2024
Reviewed: June 4, 2024
Patricia
GermanyBreakfast, limited options and pretty unhealthy, fresh fruit salad on 2 out of my 6-day stay…
Great room, clean, mostly friendly and helpful staff, free snacks and drinks at 5:30 PM! Great location
Stayed in May 2024
Reviewed: June 4, 2024
Deborah
United States of AmericaThe dinner selections could have been better.
The breakfast was good. I was a little disappointed that I wasn't able to have my tea in the morning because they didn't have lemons. The location is perfect can walk to most places. The room was ok. I didn't like the dinner menu that much. It was a much better choice last year when we visited
Stayed in May 2024
Reviewed: June 4, 2024
Barbora
Czech RepublicBreakfast were missing gluten free and lactose free alternatives and vegetables. I would prefer swimming pool to be open earlier than 9:00 am.
Room, swimming pool.
Stayed in May 2024
Reviewed: June 4, 2024
Myteesha
United States of AmericaThere was nothing I did not like.
Staff was nice, room was spacious and food was good
Stayed in May 2024
Reviewed: June 4, 2024
Weston
United States of AmericaNothing
The breakfast was good
Stayed in June 2024
Reviewed: May 31, 2024
Blaze
United States of AmericaThe drinks, snacks, and spa
Staff was nice , rooms are nice , value was great ..
Stayed in May 2024
Reviewed: May 30, 2024
Brenda
United States of Americana
Maid service
Stayed in May 2024
Reviewed: May 29, 2024
Steve
United States of AmericaComfortable bed, kickbacks, location
Stayed in May 2024
Reviewed: May 28, 2024
Demeatric
United States of AmericaNorma in housekeeping was awesome....everything was great and excellent location! Will stay again!!
Stayed in May 2024
Reviewed: May 28, 2024
Gregg
United States of AmericaGreat breakfast and great staff!
Stayed in May 2024
Reviewed: May 28, 2024
Rhonda
United States of AmericaOnly complaint but not fault of the hotel was we heard the trolley very late/ early am. Only issue
I liked the breakfast area. Bigger than other hotels I've stayed at plus the only hotel breakfast where you could get soda since I don't like juice, coffee, or milk
Stayed in May 2024
Reviewed: May 28, 2024
Joe
United States of AmericaWe enjoyed our stay.
It was good but could have been more varied.
Stayed in May 2024
Reviewed: May 27, 2024
Megan
United States of AmericaThe bed was too soft.
Loved the breakfast and security!!!
Stayed in May 2024
Reviewed: May 27, 2024
Alex
United States of AmericaThe gym was lacking
I really liked the onsite parking
Stayed in May 2024
Reviewed: May 27, 2024
Rhonda
United States of AmericaThe location was perfect. I would like to have had more food options for breakfast such as fresh fruits. Also, for evening dining 2 meat choices such as cold cuts or wings would be nice.
Stayed in May 2024
Reviewed: May 27, 2024
Parker
United States of AmericaAdd more tv channels plus bet
Everything was satisfying
Stayed in May 2024
Reviewed: May 23, 2024
Shatara
United States of AmericaEVERYTHING
Stayed in May 2024
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