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  5. Reviews of el PRADO

Reviews of el PRADO This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

520 Cowper Street, Palo Alto, CA 94301, United States

#2 of 40 hotels in Palo Alto

Guests' Choice

Review Score

Based on 227 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.7

  • Location

    9.7

  • Facilities

    9.0

  • Staff

    9.4

  • Value for money

    8.1

  • Free Wifi

    7.7

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: January 15, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    stylish decor, and the upstairs bar was nice

    Stayed in November 2022

  • Reviewed: January 9, 2023

    9.0
    Pleasant comfortable room with fireplace & balcony. &
    • Leisure trip
    • Couple
    • Courtyard King with Fireplace
    • Stayed 2 nights
    • Submitted from a mobile device

    Better control of noise from the wedding party.

    There is no longer a light continental breakfast provided which is disappointing, however the restaurant attached was fine.

    Stayed in January 2023

  • Reviewed: January 2, 2023

    8.0
    Avoid at all costs
    • Business trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    House keeping staff took away my do not disturb hanger and knocked my door twice a day to ask what time they can clean my room the next day. Very absurd and disturbing.

    Stayed in January 2023

  • Reviewed: December 4, 2022

    9.0
    Great hotel and we can’t wait to stay again!
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The only suggestion is to have breakfast options in the morning.

    The property is beautiful, comfortable and in a wonderful location!

    Stayed in December 2022

  • Reviewed: November 11, 2022

    9.0
    Great hotel and I can’t wait to stay again!
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Fir the price, there wasn’t coffee or newspapers in the morning. Also, it would be nice to have a complimentary bottle of water in the room.

    El Prado is a beautiful, quiet, cozy hotel. I love that it is located in the heart of Palo Alto and you can walk everywhere! The staff was super nice too!

    Stayed in November 2022

  • Reviewed: September 5, 2022

    10
    great place to relax, unwind and enjoy the area, farmers market in walking distance- bixbee park nearby
    • Leisure trip
    • Couple
    • Courtyard King with Fireplace
    • Stayed 2 nights
    • Submitted from a mobile device

    nothing!

    everything was great! food, service and people!

    Stayed in September 2022

  • Reviewed: August 31, 2022

    10
    Lovely stay in a pretty, intimate hotel
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    I loved my overall experience.

    Beautiful boutique European/ Classic style hotel. Very focused on details. Quaint and intimate. Location could not have been better and the staffs were extremely polite and accommodating. Absolutely loved our stay. Would definitely choose to stay in El Prado when and if we visit Paulo Alto again.

    Stayed in August 2022

  • Reviewed: August 27, 2022

    8.0
    Clean and convenient
    • Business trip
    • Solo traveler
    • Deluxe Queen Room
    • Stayed 2 nights

    Despite hotel not being totally booked i was given a room facing a parking lot

    Stayed in August 2022

  • Reviewed: August 23, 2022

    10
    Excellent property in downtown PA.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The rooms are a bit noisy ( even from the 4th floor) with the windows shut.

    The staff is upbeat, friendly and very helpful. The property is elegant in an ideal location in downtown Palo Alto. The rooms also offer an excellent honor bar with high quality beverages.

    Stayed in August 2022

  • Reviewed: May 7, 2025

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Overpriced

    Location

    Stayed in May 2025

  • Reviewed: February 3, 2025

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Our room smelled like something died in there. After complaining the first day they just sprayed some cleaning product. Second day it still smelled and after complaining again, they couldn’t fix it so we had to change rooms. Super inconvenient and annoying.

    Tea counter in the morning was nice Comfy bed

    Stayed in February 2025

  • Reviewed: December 7, 2024

    7.0
    It was fine and I will be back again because of location. I think it is overpriced…
    • Leisure trip
    • Solo traveler
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Didn’t like my room location, it was as far from the elevator and stairs as possible.

    What breakfast? It was not included so I did not have it there.

    Stayed in December 2024

  • Reviewed: November 8, 2024

    4.0
    Good for one-two nights, like layover or one-day business trip. Unacceptable for medium-long stay.
    • Leisure trip
    • Solo traveler
    • Deluxe Queen Room
    • Stayed 4 nights

    Room food service. Food was horrible. Poorly made. Incorrect food delivered. Sometimes not delivered at all - no kidding.

    Friendliness and readiness to help in unusual situations, above and beyond.

    Stayed in November 2024

  • Reviewed: May 27, 2024

    7.0
    Ok
    • Leisure trip
    • Solo traveler
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    After I got home I saw they raised the room rate

    No breakfast provided

    Stayed in May 2024

  • Reviewed: November 27, 2023

    7.0
    Great bed and room but no breakfast
    • Business trip
    • Solo traveler
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The f&b space was not in harmony with the elegance of the hotel

    Bedroom was elegant and comfortable

    Stayed in October 2023

  • Reviewed: August 10, 2023

    7.0
    good
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 3 nights

    no pool

    location

    Stayed in August 2023

  • Reviewed: July 29, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Deluxe King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    The gym could be better facilitated

    Stayed in July 2023

  • Reviewed: November 28, 2022

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Deluxe King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    being woken at 5:45 every morning by beeping truck deliveries

    location

    Stayed in November 2022

  • Reviewed: July 31, 2023

    10
    Very chill, peaceful and memorable
    • Leisure trip
    • Solo traveler
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    None, everything was great

    Very cozy and everyone made my stay very comfortable and it felt like home. It was close to so many restaurants and retail and most especially the Stanford campus. Pleasant neighborhood and safe to walk around

    Stayed in July 2023

  • Reviewed: December 26, 2022

    10
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Who is a beautiful hotel, lovely room, well appointed, spacious and comfortable. It was in walking distance from so many lovely restaurants and cafés.

    Stayed in December 2022

  • Reviewed: August 10, 2025

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in June 2025

  • Reviewed: August 1, 2025

    10
    exellent
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 14 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in July 2025

  • Reviewed: July 23, 2025

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Deluxe King Room
    • Stayed 6 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in July 2025

  • Reviewed: July 23, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in June 2025

Showing 76 - 100

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