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  5. Reviews of Embassy Suites by Hilton Louisville East

Reviews of Embassy Suites by Hilton Louisville East This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

9940 Corporate Campus Drive, Louisville, KY 40223, United States of America

#43 of 146 hotels in Louisville

Guests' Choice

Review Score

Based on 552 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.8

  • Location

    8.7

  • Facilities

    8.6

  • Staff

    9.0

  • Value for money

    8.4

  • Free WiFi

    7.0

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

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Showing 1 - 25

  • Reviewed: May 1, 2024

    8.0
    Fantastic hotel if you have a car and need two rooms - but avoid the elevators!
    • Leisure trip
    • Family with young children
    • Two-Room King Suite - Non-Smoking
    • Stayed 2 nights

    I asked for a quiet room, and wound up just across from the elevators. That is OK except that they have a loud DING everytime they open and close. Yikes! But, I managed to sleep as it wasn't too busy after 10 and I rise early. Just annoying. And easily avoidable but the person checking us in didn't know where the rooms actually were! Hmm.

    The "happy hour" and such was great. The breakfast was very good. The room was very quiet despite being near a busy road. Having two rooms with a door between is a big plus. Everything worked as well as expected.

    Stayed in April 2024

  • Reviewed: April 27, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night

    My room type wasn't available due to a pipe leak so we were given 2 king rooms but due to the ages of our kids we all stayed in one and it was crowded since there was 5 of us

    family focused

    Stayed in March 2024

  • Reviewed: April 10, 2024

    9.0
    Good facilities, would stay again.
    • Leisure trip
    • Family with young children
    • Suite with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Shower screen wasn’t waterproofed and the shower flooded the bathroom. Beds were a little on the small side.

    Clean, great facilities, good breakfast.

    Stayed in April 2024

  • Reviewed: April 8, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night

    Only had 2 towels in the room and none left in the pool area so our family of 5 shared 2 towels. We had requested some from the front desk however they didn't have any extra

    Breakfast was great

    Stayed in April 2024

  • Reviewed: March 25, 2024

    8.0
    Anniversary staycation
    • Leisure trip
    • Couple
    • Executive King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I don't feel my anniversary was acknowledged in any way.

    I absolutely loved my King suite. Everytime I book now I want that room.

    Stayed in March 2024

  • Reviewed: March 11, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Suite with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast didn't start till about 7 am, if I remember correctly.

    The staff was VERY friendly. The parking was decent and the facilities were nice

    Stayed in January 2024

  • Reviewed: March 5, 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Suite with Two Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Beds were hard as a rock. My boys were disappointed there was no waffle maker at breakfast

    Love the updates and rooms had 2 rooms. Great breakfast.

    Stayed in March 2024

  • Reviewed: February 5, 2024

    8.0
    Very Good
    • Family with young children
    • Two-Room King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I accidentally

    Stayed in February 2024

  • Reviewed: February 5, 2024

    9.0
    Despite construction- we were satisfied customers. We’ll be back for sure.
    • Leisure trip
    • Couple
    • Two-Room King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Construction didn’t really bother us other than water being shut-off Sunday at 10am. One of the elevators wasn’t working which put it down to one running elevator.

    Breakfast was excellent with a ton of choices. I loved the variety. The remodeled rooms are beautiful and modern. We also took advantage of the lounging areas. I utilized the exercise room. Quality of all the equipment was great.

    Stayed in February 2024

  • Reviewed: February 4, 2024

    7.0
    Good choice if you don’t draw the short straw!
    • Leisure trip
    • Family with young children
    • Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    My tub knob did not work. I went to front desk to report and was told maintenance would check it out. No one showed—except housekeeping, twice before checkout, who entered the room after a very quick knock. LUCKILY I had a 2nd room booked for my teenagers and was able to use their shower. Made front desk aware and was offered a $10-$20 credit. Not pleased with that amount seeing what I spent in total, but they say it’s because I booked thru booking.com.

    In spite of the construction, the hotel is beautiful.

    Stayed in February 2024

  • Reviewed: January 29, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Under construction

    Fairly clean and parking lot was light well

    Stayed in January 2024

  • Reviewed: January 24, 2024

    9.0
    Family Trip
    • Leisure trip
    • Family with young children
    • King Suite with Accessible Tub - Mobility and Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We booked for 3.. we had a little amount of towels for 3. And we reserved the room with a pull-out bed. But came with no completions for our daughter. Pillows, blankets. Had to go down and ask for it. The staff seemed bothered that we asked.

    The amount of space. The separate bedroom for mommy and daddy time.

    Stayed in December 2023

  • Reviewed: January 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Two-Room King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was lacking, coke machine was down and there was no employee for the made to order Omelette station. Slim choices.

    Room was spacious and the drink coupon was amazing.

    Stayed in January 2024

  • Reviewed: December 24, 2023

    8.0
    quick stop
    • Leisure trip
    • Family with young children
    • Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night

    nothing. All was fine for what we were expecting.

    Fine location when driving through from KY to DC. There is some construction going on, but it wasn't that bad during our stop over. The breakfast was great and coffee nice. Beds clean and comfortable.

    Stayed in December 2023

  • Reviewed: October 29, 2023

    9.0
    Satisfied Customer
    • Leisure trip
    • Family with young children
    • Two-Room King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Everything, the suite was huge and clean

    Stayed in October 2023

  • Reviewed: October 5, 2023

    7.0
    Good
    • Business trip
    • Solo traveler
    • Two-Room King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    hospitality bar was not open on the last night while I was there.

    location and set up

    Stayed in October 2023

  • Reviewed: October 5, 2023

    8.0
    Enjoyable and positive.
    • Leisure trip
    • Couple
    • Two-Room King Suite - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Bathroom corners needed attention.

    Bed was very comfortable and room was quiet and good temperature. Elevator was quiet and exercise room was clean.

    Stayed in September 2023

  • Reviewed: September 17, 2023

    8.0
    Definitely impressed with Hilton, as Marriott members for decades, their quality has fallen!
    • Leisure trip
    • Couple
    • Suite with Two Double Beds - Non-Smoking
    • Stayed 3 nights

    The breakfast cheap plastic utensils

    Breakfast was fantastic, with one exception. The very flimsy plastic utensils were diff to eat with. Also, total bonus that there was a nice heavy door separating the two living spaces, my husband snores so he comfortably slept on the couch and I never heard him!

    Stayed in September 2023

  • Reviewed: September 16, 2023

    7.0
    Decent but not perfect
    • Leisure trip
    • Couple
    • Two-Room King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Our room didn’t get cleaned during the day. We record one bar of soap for both hands and for the shower. We didn’t receive extra towels because the room wasn’t cleaned. The pool was cold.

    Nice looking hotel. Location decent as well. Breakfast was good and staff was nice

    Stayed in September 2023

  • Reviewed: September 11, 2023

    8.0
    Staff was wonderful, rooms were clean and roomy. It was very cold at night which was a plus for me. Beautiful lobby with
    • Leisure trip
    • Family with young children
    • Suite with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Beds were hard, breakfast was mediocre

    Quiet, clean

    Stayed in September 2023

  • Reviewed: September 11, 2023

    9.0
    I enjoyed my stay
    • Leisure trip
    • Family with young children
    • Two-Room King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    No tv guide and you cover for the sofa bed

    The suites were comfortable

    Stayed in September 2023

  • Reviewed: September 7, 2023

    9.0
    The staff was courteous and pleasant. Special thank-you to Jean, the bartender, very knowledgeable.
    • Leisure trip
    • Couple
    • King Suite with Roll-In Shower - Mobility/Hearing Accessible - Non-Smoking
    • Stayed 1 night

    Having to request to have housekeeping instead of it being automatic as with other hotels.

    There were so many food choices, very good.

    Stayed in September 2023

  • Reviewed: August 14, 2023

    8.0
    There were no major or minor issues. Just straightforwardly a nice place to sleep, to be.
    • Leisure trip
    • Couple
    • Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    These particular Embassy Suites met my expectations fully. There were no issues. Just how I like it.

    Stayed in August 2023

  • Reviewed: July 26, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bath tub was stopped up and had to switch rooms. But hotel was great fixing the inconvenience.

    Everything was great.

    Stayed in July 2023

Showing 1 - 25

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