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  5. Reviews of Hyatt Centric Park City

Reviews of Hyatt Centric Park City This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3551 North Escala Court, Canyons, Park City, UT 84098, United States of America

#19 of 101 hotels in Park City

Guests' Choice

Review Score

Based on 71 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.1

  • Location

    9.2

  • Facilities

    8.8

  • Staff

    9.0

  • Value for money

    7.7

  • Free WiFi

    10.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: January 23, 2024

    8.0
    As a whole, a pleasant stay, but certainly not worth the price.
    • Business trip
    • Group
    • Deluxe King Room
    • Stayed 7 nights
    • Submitted from a mobile device

    The restaurant is a disgrace.

    Cleanliness

    Stayed in January 2024

  • Reviewed: November 21, 2023

    9.0
    Great stay for a long weekend
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    The prices of meals. The food and drinks for all meals were outrageously expensive and coffee was more expensive than Starbucks. The beds weren’t the most comfortable of all the places we’ve stayed but overall it was a great stay.

    The location, fitness center, pool/hot tub/sauna, fireplace in room

    Stayed in November 2023

  • Reviewed: September 29, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Restaurant doesn’t have enough help! Very slow service.

    Great gym and staff!

    Stayed in September 2023

  • Reviewed: September 12, 2023

    7.0
    Like the Canyons resort area. Might or might not consider Hyatt Centric again.
    • Leisure trip
    • Couple
    • King Room with Accessible Shower - Disability Access
    • Stayed 1 night

    Cold water pouring down from above me from rainhead shower when trying to warm up the morning water. Sheets nice but mattress and pillows were very uncomfortable compared to our home. Room promised to have a terrace--there was none--though suite room next to us did. Front desk couldn't or wouldn't fix this when brought to their attention. Awful coffee k-cups in room tho didn't want to wake up at 5-7a to get supposedly better free coffee down in lobby.

    Nice overall vibe. Generally-friendly staff. Humorous touches on the bulletin boards. Cold citrus water in lobby refreshing. Hot tub with cool waterfall next to it was very relaxing. Robes comfy and substantial but not too heavy for the season. Nice bathroom for size of room. Liked the ambience of the fireplace that didn't also overheat the room.

    Stayed in September 2023

  • Reviewed: July 15, 2023

    9.0
    Excellent
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Thus is an awesome get away this resort is spectacular

    Stayed in July 2023

  • Reviewed: March 25, 2023

    8.0
    Great place but also very expensive with what appears to be extraneous fees.
    • Leisure trip
    • Solo traveler
    • King Room with Accessible Shower - Disability Access
    • Stayed 5 nights

    Need to hire more staff for the restaurant area. Wait times too long as existing staff are multitasking.

    Good breakfast and staff.

    Stayed in March 2023

  • Reviewed: March 14, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 6 nights

    The service at breakfast was slow and often did not have the full grab and go choices available.

    The location was great with proper ski in/out

    Stayed in March 2023

  • Reviewed: March 2, 2023

    9.0
    Beautiful but bad quality sleep due to noisy heating.
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds and Balcony
    • Stayed 5 nights
    • Submitted from a mobile device

    Heating system very noisy so did not sleep well at all. Fire in room was not working. Shower curtain pole precariously glued onto tiles and fell off in the middle of the night. Breakfast buffet was a bit basic. (The buffet was the reason we chose a hotel over a condo. We have kids and like a quick access breakfast before a days skiing. Not enough healthy gluten/dairy free buffet options. Sometimes the potato and egg options were swimming in cheese/cream and potato gratin was very oily. My 8 year old daughter struggled with the hot and heavy cast iron lids burned her hand. The waiter was quick to give a cooling gel pack. Too long a walk to our room with tired kids and tired ski legs.

    Beautiful lobby, room was clean but small for the price. View on 3rd floor was of tress, which is better than looking at another building! We loved having a fire in the room but sadly it didn’t work. We loved having a breakfast buffet, although limited choice for dietary needs and no time to wait for a la carte. Staff were extremely friendly and helpful! The hot tub and pool was excellent!

    Stayed in February 2023

  • Reviewed: February 26, 2023

    7.0
    better management
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    food service and staff in the restaurant area just horrible

    great location

    Stayed in February 2023

  • Reviewed: February 14, 2023

    9.0
    We had a great stay at this hotel. You could not get a better location to ski the Canyon.
    • Leisure trip
    • Couple
    • Deluxe King Room with Balcony
    • Stayed 4 nights
    • Submitted from a mobile device

    We were not very impressed with the restaurant. Make sure if times with the shuttle bus we were left stranded in town.

    Location perfect. ski valet free parking Hot tubs and gym

    Stayed in February 2023

  • Reviewed: November 2, 2022

    9.0
    Very nice, would stay again
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds and Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    No room service

    So clean, beautiful room

    Stayed in October 2022

  • Reviewed: May 9, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    The shower is in need of repair, it whistles while running. The thermostat could not adjust the temperature in the room and it was too warm and stuffy. We had to sleep with the sliding door slightly ajar to cool off the room. Those two items made the price of the room seem too steep.

    Location was great! The hotel was beautiful and clean. It was quiet, which made for a peaceful stay. The staff was phenomenal! friendly, courteous and helpful. We loved the complementary shuttle service.

    Stayed in May 2022

  • Reviewed: January 6, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds and Balcony
    • Stayed 3 nights

    The buffet breakfast was good, but but pricey. The staff in the Ski Valet were very nice and helpful.

    Stayed in December 2021

  • Reviewed: September 12, 2021

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not a great restaurant within

    Beautiful grounds

    Stayed in September 2021

  • Reviewed: September 2, 2021

    8.0
    Outstanding staff throughout the hotel.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 6 nights
    • Submitted from a mobile device

    The first room I was given was very dingy, rundown and quite unpleasant. I was staying for 6 nights and requested a brighter and renovated room and happily my request was accommodated and after that it was a really great stay.

    Loved the staff, food and gym. Very pleasant place to stay and the staff is exceptional!

    Stayed in August 2021

  • Reviewed: July 18, 2021

    9.0
    Our stay was excellent. This hotel was more than we could have imagined!
    • Leisure trip
    • Couple
    • Deluxe King Room with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    The restaurant closed early on a Saturday night because it was so slow. I understand, business costs, but this was a slight inconvenience.

    The food from the restaurant was delicious. The staff was extremely friendly and accommodating.

    Stayed in July 2021

  • Reviewed: June 20, 2021

    8.0
    Something very nice was spoiled by a single
    • Leisure trip
    • Couple
    • King Room with Accessible Shower - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was a big disappointment. I needed two coffees and a toasted muffin to go. The server gave me the coffees but decided to help the only other customer in the restaurant. It took over 20 minutes before she got me such a simple thing. By then we were late and there was no time to complain.

    Nice room. Friendly reception staff.

    Stayed in May 2021

  • Reviewed: April 29, 2021

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Location not the best for off season when slopes are closed as you are a bit of a distance from restaurants and shops

    Very clean, big rooms

    Stayed in April 2021

  • Reviewed: December 4, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Four-Bedroom Residence
    • Stayed 1 night
    • Submitted from a mobile device

    The staff was very helpful and accommodating. The room was large, comfortable and clean. Thanks.

    Stayed in November 2023

  • Reviewed: December 4, 2023

    10
    Exceptional
    • Travelers with friends
    • Two-Bedroom Residence
    • Stayed 2 nights
    • Submitted from a mobile device

    The Hotel room was spacious, service was very good, staff was good, location was excellent, breakfast was excellent and Internet was fast.

    Stayed in November 2023

  • Reviewed: October 17, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Its cosy…

    Stayed in October 2023

  • Reviewed: September 4, 2023

    4.0
    Has potential, but we will definitely not be returning.
    • Leisure trip
    • Couple
    • Deluxe King Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Toilet didn’t flush. Restaurant was horrible. The staff had no idea what they were doing. We were brought the wrong food and charged for items we didn’t order. The menu looks great but falls woefully short on delivery.

    Location

    Stayed in September 2023

  • Reviewed: September 3, 2023

    10
    We had a great time!
    • Leisure trip
    • Couple
    • King Room with Accessible Shower - Disability Access
    • Stayed 2 nights
    • Submitted from a mobile device

    Could be more modern

    The beautiful location!

    Stayed in August 2023

  • Reviewed: March 20, 2023

    5.0
    People are a ten. Beeakfast an 8. Property needs to be spruced up. That is a 5.
    • Leisure trip
    • Travelers with friends
    • Deluxe Queen Room with Two Queen Beds and Balcony
    • Stayed 4 nights
    • Submitted from a mobile device

    Cinder block walls in rhe room A barn door for the bathroom that wasnt wode enough to cover the batbroom opening

    Location and staff were amazingly nice and helpful esp the front desk and the dining room.

    Stayed in February 2023

Showing 1 - 25

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