Even though we were given one of their best rooms on the 34th floor, we could hear noises coming from the plumbing in the bathroom walls

Great location. Big, clean and comfortable room with great view. $15 daily allowance per room to spend at market in the lobby.

Stayed in May 2024

Need to wash the streets around the hotel because it’s a mess.

The snacks and drinks are good.

Stayed in May 2024

Staff is pretty unresponsive (never showed with our room service). The bathrooms and amenities inside the rooms are a little outdated and difficult to work. No coffee or tea in the room.

Nice hotel, great location, and very large and comfortable rooms. Price was unbeatable. Was perfect for our large group of friends. Would stay again.

Stayed in April 2024

We paid more for a city view room and the window wasn’t the best - couldn’t see much. Unsure if that was worth it. The shop was crazy overpriced. The $15 budget did not go far! We spent that on 2 large waters! Seems like everyone felt the same as each person took a long time in the queue adding up the total! They charge to hold your luggage - which we’ve never had before. You’re then expected to tip on top of that!

Staff were helpful and friendly on the door. Location was great. Room had enough room but we did pay for it. The hotel lobby was impressive, smelt nice and looked clean. Security is good, you can’t enter hotel without showing your room key.

Stayed in February 2024

The size of the bathroom was for one person, but there were 3 in the room.

The hotel was very nice. The service and people were joyful and helpful. The location was great. However, our double bedroom had a very small bathroom. There were three of us in a bedroom with just one sink. Otherwise, everything was great.

Stayed in May 2024

The hotel amenities were lacking compared to similar quality hotels in Europe and Asia.

The location was excellent for connecting to many interesting places, and it was easy to take the subway and buses.

Stayed in May 2024

Only 1 bed in room. Not really for 5 adults

Stayed in March 2024

The market is awful,the concierge is not so friendly, there is no room service, no restaurant. The blower and the fridge were not working. I went out one day at 9 am and when I returned at 4pm my room was open, the door was open using the latch

the breakfast is regular, the Mexican waiter( I am so sorry I didn't ask his name) is the better that hotel has

Stayed in May 2024

Idk

Idk

Stayed in February 2024

We didn’t like the room as much as the last one we had- and this was even more expensive. This is a $200 room at best, and we paid over $600. I expected more counter space in the bathroom, it’s super cramped in the bedroom, and there is an extra mini fridge just sitting there.

The location is perfect. Walking distance to Times Square, Broadway, etc.

Stayed in April 2024

The WiFi was not working well in my room.

The room is spacious. We opened all 4 suitcases and there was still space for us to walk around. The closet is big enough for two people to stand inside. The hotel is located next to Grand Central station. About 15 minutes walk we could get to Times Square.

Stayed in April 2024

It was quite cold in the rooms even if you’d turn the heater on also due to the fact that doors weren’t closed hermetically and you could feel the cold coming in from beneath the door. Also, the budget of 15$ was only partially covering a decent breakfast ( enough only for 2 small coffees and 1 muffin - for a family of 3).

The hotel is excellently located, very close to Grand Central Station and a few minutes away from Times Square. Rooms were quite big and clean and at check in you’d receive a 15$ daily budget to spend on coffee/ muffins/ bagels/ fruits at the market located in the lobby.

Stayed in April 2024

Qroom very small

Breafaste

Stayed in April 2024

Took for ever to get my car from valet and the valet attendant backed into another car in front of me and broke my car phone holder.

All staff with the exception of two Valet staff members were great!

Stayed in April 2024

No room service (restaurant, breakfast, diner...). Low water pressure in shower and slow hot water...

Location is good. Staff was great.

Stayed in April 2024

There was so toothpaste in the toilet

Stayed in April 2024

The only thing that was a bit disappointing was the look of the room. For how much we paid it could have looked more updated. Furniture looked a bit old and so did the bathroom in the room.

Great breakfast! Location of hotel was great! It was like 15 minutes from time square. Staff were all very helpful. Hotel connects to a train station that has stores and restaurants.

Stayed in March 2024

Location was perfect and beds were very comfortable.

Stayed in April 2024

Service was not up to mark. I had to phone so many times to get kettle even though I had sent an email 1 month ago. Safe was broken, not fixed for full time we stayed. Staff only wants tips and is very hesitating in providing services... in break fast area, staff is talking more and providing less service. Breakfast is not great, only few things, very boring and dull every day.. Sheets were very dirty and they were not getting changed even after 3 days..

Only location and interior.

Stayed in April 2024

room crowded with no place for clothes

location

Stayed in April 2024

Bathroom. Toilet was so low, thank goodness the bathtub was there to help us open and down, otherwise we could not have used the toilet

Location

Stayed in April 2024

More towels, warmer blankets, and hot pot, coffee maker or microwave in room Staff was pretty minimal, especially reception

Location is great Nice that the window opened

Stayed in April 2024

It’s a bit outdated rooms are dingy. I had rust in erosion all in my bathroom, which made me feel a little bit nervous. Also, my AC stopped working. Had to call support twice to fix it.

It’s a great location in central to everything I needed

Stayed in February 2024

for the rate the room was small and not well presented for guests that stay at Hyatt hotel and at those rates.

location

Stayed in April 2024