895 East Hospitality Way, San Bernardino, CA 92408, United States of America
#8 of 29 hotels in San Bernardino
Guests' ChoiceBased on 562 hotel reviews
8.1Cleanliness
8.4
Comfort
8.4
Location
8.5
Facilities
8.3
Staff
8.8
Value for money
8.1
Free WiFi
8.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 2, 2024
Lopez
United States of AmericaI like the location and the breakfast.
Stayed in March 2024
Reviewed: March 4, 2024
Karl
United States of AmericaWe arrived at 3:15 which is after check in time and was told that our room was not ready and there would be a 45 minute wait
Stayed in March 2024
Reviewed: February 29, 2024
Carole
United States of Americaindividual AC was noisy...bed mattresses not high end and comforters were " scratchy "feeling.. but again the price was good for what you provided
The facility was fine overall for the price
Stayed in February 2024
Reviewed: February 9, 2024
Esteban
United States of AmericaRug in the room looked old and dirty.
breakfast was good.
Stayed in February 2024
Reviewed: January 25, 2024
Rocio
United States of AmericaNever got my $100 deposit back
Clean and comfortable
Stayed in January 2024
Reviewed: January 14, 2024
Lopez
United States of AmericaI have stayed here several times and like the locatipom.
Stayed in December 2023
Reviewed: January 11, 2024
Gladis
United States of AmericaUna of the beds was kind of old (the one bext to the window) unconfortable, carpet kind of dirty.
Very good hotel, breakfast was good, kind personal.
Stayed in January 2024
Reviewed: December 5, 2023
Thomas
United States of AmericaYou have Ethernet jacks in the lobby sitting area. Not many hotels have them. Need that for work.
Stayed in November 2023
Reviewed: December 1, 2023
Cindy
United States of AmericaCheck-in was extremely easy and the staff was very nice. The breakfast variety was amazing as well!
Stayed in November 2023
Reviewed: November 17, 2023
George
United States of Americatime was very short
That we have a place to rest. Thank you!
Stayed in October 2023
Reviewed: November 10, 2023
Rita
United States of AmericaNothing
Clean, comfortable ; enjoyed our stay except for the 5am fire alarm ( someone smoking in bathroom)!
Stayed in November 2023
Reviewed: October 17, 2023
Becky
United States of AmericaSurface clean but not great. Drapes dirty. Bed skirt dirty. I understand daily cleaning is now a thing of the past, but at least there should be a cursory trash and dirty towel pick up. It does not make for a pleasant stay.
Location. Bed and pillows comfortable.
Stayed in October 2023
Reviewed: October 6, 2023
Steven
United States of AmericaNoisy A/C unit
The hotel is very nice. I was out of the hotel most of the time. When I went to bed the A/C was very noisy and made sleeping difficult. Other than that I did have a good stay and will probably stay again at that hotel.
Stayed in October 2023
Reviewed: September 7, 2023
Celvie
United States of AmericaRoom is good for rest and for work
Stayed in September 2023
Reviewed: September 1, 2023
Edward
United States of AmericaNo microwave
Location
Stayed in August 2023
Reviewed: August 30, 2023
Ruben
United States of AmericaNo microwave or fridge in my room. Carpet in haulway was dirty.
Good value
Stayed in August 2023
Reviewed: August 13, 2023
Delia
United States of AmericaThe curtains were see thru that when the sun is out you will really wake up because of the bright sunlight coming thru the window
I love their hot breakfast.
Stayed in August 2023
Reviewed: August 9, 2023
Gina
United States of AmericaThe hot tub and pool. You state it’s heated pool. No that’s not the case at all pool was freezing I really was looking forward to the hot tub warm and hot with nice jets for my back. It was lukewarm at best the jets did work but hardly any pressure and no heat
Staff was courteous prompt patient flexible
Stayed in August 2023
Reviewed: August 9, 2023
Graham
United KingdomThere was a mix-up with our room - but they pulled out the stops to come up with a compromise.
Staff were great and very helpful - there was a mix-up with our room - but they pulled out the stops to come up with a compromise. Breakfast was great.
Stayed in July 2023
Reviewed: August 7, 2023
Kenneth
United States of AmericaFound out when checking out
Stayed in August 2023
Reviewed: August 1, 2023
Jeff
United States of AmericaTub/ shower needs upgrade
Hotel staff for sure and couldn't believe the room! Luv it!
Stayed in July 2023
Reviewed: July 29, 2023
Peggy
United States of AmericaThe furniture and carpet were very stained.
It was a good size room and did not smell and has a good breakfast.
Stayed in July 2023
Reviewed: July 26, 2023
Vicki
Australiathere had been an upload of changes on the computer system the morning we arrived and there were some errors occurring with payments, my card had to be presented twice to get the terminal to accept payment, it eventually charged me twice for the payment and now some five days later I am still waiting to have my excess funds reimbursed
location was good and the facility was clean and tidy, some amenities are aged and need revamping but overall pretty good
Stayed in July 2023
Reviewed: July 24, 2023
Zazueta
USALocked guest restrooms
Very clean checked in late but staff was very nice and upbeat..
Stayed in July 2023
Bruges, Belgium
St. Moritz, Switzerland
Antananarivo, Madagascar
Thurso, UK
Enborne, UK
Shimo-suwa, Japan
Herzberg am Harz, Germany
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content