7393 Turfway Road, Florence, KY 41042, United States
#14 of 32 hotels in Florence
Guests' ChoiceBased on 200 hotel reviews
8.3Cleanliness
8.5
Comfort
8.8
Location
8.8
Facilities
8.3
Staff
8.9
Value for money
8.0
Free Wifi
8.5
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End of dialog contentReviewed: August 2, 2025
Stephanie
United StatesFurniture needs updated in the room. Cloth chairs were very dingy. I didn’t want to sit on it (the chair) without a towel being laid down first.
Friendly staff
Stayed in July 2025
Reviewed: August 1, 2025
Deborah
United StatesThe room wasn't serviced daily as I expected. If there is a different policy for longer stays, I wasn't informed. Sometimes they would pick up the garbage, leave towels, but not make the beds. Breakfast was pretty good, but eggs of any sort that have to be on a serving line are usually bad. I think the scrambled eggs were powdered... but the biscuits and gravy were amazing!
I can always depend on Hampton Inn to be a good place to stay. I have stayed at several and tend to check them first when traveling. I have stayed here before and was well pleased.
Stayed in July 2025
Reviewed: July 24, 2025
Eldon
United StatesGood breakfast.
Stayed in July 2025
Reviewed: May 5, 2025
Sandra
United StatesTv seem to not work properly, may have had to do the rain. Lobby doesn't seemed to be a place you could sit and relax. Mostly seems to be set up for the breakfast. Lobby should be more inviting to relax , read etc.
Check in was wonderful, kind, knowledgeable people at front desk. Gentleman named Matt and a female, I didn't catch her name. Both very friendly.
Stayed in May 2025
Reviewed: April 3, 2025
Lori
United StatesThe potatoes needed to cook longer, bacon was not done and eggs were fake. The waffles were also cold. I feel like they did the best they could with the equipment they have to work with.
Breakfast was just ok. The warm food was not super hot, however there was a very nice variety of cereals, fruits and yogurts. They also had muffins and pastries. I had a muffin and it was good.
Stayed in March 2025
Reviewed: February 6, 2025
Melissa
United StatesWe had to leave via ambulance that night as my husband had an emergency. We were surprised to see that we were charged the entire rate when we were only there a few hours
Customer Service. We had an emergency situation, and the front desk was very helpful
Stayed in January 2025
Reviewed: January 11, 2025
Mark
United StatesGood
Stayed in December 2024
Reviewed: October 10, 2024
Christine
United StatesHospital across the street - heard ambulance sirens overnight. Surprised that nearby airport was not a problem though. Bed was a little firm. Bathroom door was pretty hard to slide.
Fantastic breakfast with different hot options daily. Big, clean lounge and eating area too. In room,Nice upgraded bathroom stocked with amenities. Front desk staff was super. Walking distance to several shops and restaurants. 24 hour coffee and tea and great selection of snacks to buy in lobby. Hotel was clean everywhere. Housekeeping did a good job with our room.
Stayed in October 2024
Reviewed: September 13, 2024
Winonah
United StatesNone so far
Near to restaurants and near the purpose of the visit Good breakfast & comfy bed
Stayed in September 2024
Reviewed: August 9, 2024
Lindsay
United StatesMy room smelled musty, fan for AC was so loud- I couldn’t sleep well. Carpet all over property very worn and old. Definitely needs updated.
The staff were amazing- so very kind.
Stayed in August 2024
Reviewed: July 8, 2024
Eli
United StatesPool could have more tables available for family afternoon gatherings.
Breakfast was nice and had honest options.
Stayed in July 2024
Reviewed: June 7, 2024
Tracy
United StatesThe first floor is just too noisy.
The manager… Tim and his new trainee were absolutely awesome! You need to give them both a pay raise!
Stayed in June 2024
Reviewed: May 6, 2024
Susan
United StatesSome parts a bit out date interiors with sliding door narrow access to bathroom almost beside the beds
Great location for easy access to northern Kentucky & downtown Cincinnati
Stayed in April 2024
Reviewed: May 2, 2024
Alan
United StatesPutting the sports team on another floor would help. Those boys were very noisy. Having bathroom door open to entrance rather than to bedroom would help.
Breakfast fine. We missed an alarm clock in room. Also, door from bathroom was entered from wrong way. That was very inconvenient. There was a lot of noise in hallways, from kids mostly. Having a microwave in room would be nice.
Stayed in April 2024
Reviewed: April 9, 2024
Kathleen
United StatesOur toilet stopped working on our 2nd night. The beds were ok, not the most comfortable hotel bed. Rooms seemed clean however bathroom appearance could be better.
Great location, wonderful staff, great breakfast options. Our toilet stopped working on our 2nd night, when we notified the front desk they sent maintenance up right away to see if it could be resolved. Since it couldn’t be fixed they switched us to another room immediately. We really appreciated the quick resolution especially since the issue was out of their control.
Stayed in April 2024
Reviewed: January 7, 2024
Rebecca
United StatesThey had some dust from remodeling but understandable!
Location to the airport
Stayed in January 2024
Reviewed: November 11, 2023
Michele
United StatesThere was no closet, just hooks covered by a curtain.
It was a typical hotel breakfast. No complaints.
Stayed in November 2023
Reviewed: October 29, 2023
Stacy
United StatesClean and comfortable
Stayed in October 2023
Reviewed: October 23, 2023
Hadbrook
United StatesThere was often a bathroom odor throughout the hotel lobby, as we came and went each day. Admittedly I have a keen nose, but my sister noticed it too. On the fourth floor, as soon as we exited the elevator there was a strong smell of gas/fuel coming from a door named Mechanical. Our rooms were nearby and thankfully it did not invade our space! However, it accosted us every time we came and left. Two of us reported this problem and were told it was nothing to worry about, just the "Scent of Cincinnati!" The front operating panel of our AC unit was coming off. In the second room the AC unit flooded the carpet and they had to move to another. The traffic at night was loud and there were fire trucks and police vehicles disturbing us frequently.
The breakfast was adequate, with a good choice of options, which rotated on a day to day basis. The service staff were very nice, especially Arlene. The front desk staff were pleasant too and our rooms were exactly as pictured. The beds were very comfortable and the bathroom was spotlessly clean.
Stayed in October 2023
Reviewed: October 9, 2023
Mary
United StatesThe property was nice but not happy at all with booking.com. I was lead to believe that I would be in a handicap room with a wheelchair accessible shower. The room wasn’t even handicapped! This is very very important so I will no longer use booking.com because we must, MUST, have handicapped and booking.com lies just to get us booked. I was so disappointed!
Nice and clean. Staff went above and beyond to accommodate us and the needs of my handicapped mother.
Stayed in October 2023
Reviewed: October 8, 2023
Matteo
United KingdomNoise coming from hallway.
Nice stay
Stayed in October 2023
Reviewed: September 23, 2023
Mary
United StatesThe workout room smelled like cat urine
Close to everything
Stayed in September 2023
Reviewed: September 17, 2023
Caroline
United StatesProximity to everything
Stayed in September 2023
Reviewed: July 31, 2023
Al
United StatesThis hotel is excellent EXCEPT for the sliding door in the bathroom. It feels like I am doing my business in the same room as my wife. No bathroom fan, see-through door that doesn't close all the way, too much pressure for my shy bowels. This is enough to make me look elsewhere when traveling with my wife.
Super clean and comfortable, excellent staff, great breakfast
Stayed in July 2023
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