The dumb waiters were tattered

Front desk lady was nice

Stayed in July 2025

We used a digital entry and our text said Room 135 but when we pulled up the digital key it said Room 133 and only opened 133. When we checked out the front desk staff were really surprised, apparently there was something wrong with the room but honestly, we didn't know anything accept a slow toilet flush. The beds were really springy and not so comfortable for us adults. (Perhaps this is what was wrong with the room?) The breakfast was sort of messy. There were several robotics team in town which contributed to the mess but after they had left for the event the breakfast area was not cleaned up or replenished. However, I must note that when we asked for more items the staff was happy to help. I would say the cost was more than what it should be compared to the quality of the stay.

Clean rooms. The pool and hot tub were great for the kids to blow off steam. The pool area was clean and nice and warm inside. The pool was not the warmest but the kids were happy!

Stayed in December 2024

Staff was very helpful. Room was clean and comfortable. Good coffee.

Stayed in October 2024

Breakfast - very poor. Out of most items at 8am Room - smelled bad, musty, moldy. No hand soap in room. Used body wash instead, then that ran out because it was almost empty. Food bits on carpet in 2 places. Shower curtain liner only. Water goes onto floor

Stayed in September 2024

The Breakfast has apparently made some cost cutting moves. It is not what is used to be. However it is free which is very much appreciated. But there are some seniors that still enjoy hot oatmeal…not the instant options.

The property is located with a variety of choices for shopping.

Stayed in July 2024

When the hotel charges over $300 the expectations go way up. The hotel charges too much for a Saturday night stay. Breakfast started ramping down too soon close to 10am.

Comfortable bedding very clean room.

Stayed in July 2024

I booked the room for two nights May 1-3. I checked out at 9am on the 2nd and was still charged for 2 nights on my card. I have reached out to the hotel and have not gotten a response to have this corrected.

Clean comfortable room

Stayed in May 2024

Lots of slamming doors and gotta push on the door to actually latch it.

Super nice front desk staff, nice clean room, pet friendly, good breakfast.

Stayed in April 2024

The bed was hard, but it was ok. And the drain in shower wasn't draining properly

The place was easy to find and staff were great.

Stayed in March 2024

Nothing

All

Stayed in December 2023

our room was on the second floor . the room was fine , but all the rooms around us the doors hinges did not work and the doors loud slammed shut all the time day and night .. we stayed there five night s . was locked in to stay . for our family trip was not up to Hampton standers and we have stayed at a ton of them.

Stayed in December 2023

The e bed was way too hard. I slept on top of my pillows. My back couldn’t handle the firmness.

Staff were friendly and helpful with information The Breakfast is what brings me back to Hampton when I’m in Muskegon. Location is wonderful. Everything is within reach. Even if you want to walk.

Stayed in October 2023

Clean and comfortable

Stayed in October 2023

The beds were very very hard! I woke up many times through the night from being so uncomfortable. Like sleeping on the ground. Also for being a Hampton which is all I stay in, there were many stains on the blankets as well, clean but heavily stained.

The staff was very friendly, breakfast was good and hot.

Stayed in September 2023

Didn't have any issues with the hotel, on the booking end though... Booking.com forgot to give the hotel a card to pay with, as I payed through booking. Then the hotel charged me too. I'm getting one of the charges refunded, but I struggled to enjoy my day at Michigans adventure, as I had limited funds now. I hadn't planned to be double charged. :(

Liked that the staff was friendly and quick to help at any time of day. Didn't use the pool as we were on a bit of a time crunch, but it all seemed very clean and well kept. The beds were comfortable and the room was very clean.

Stayed in September 2023

Had to wait 45 minutes to check in, housekeeping didn’t have rooms ready. No shampoo or conditioner in room. Toilet clogged and no one or plunger available until 12 hours later!

Pool

Stayed in August 2023

We had to ask twice when the in room coffee maker was broken and body wash out. After second time it was taken care of and we got fresh towels and cookies too which was a nice touch

Location room and breakfast

Stayed in August 2023

The hallway carpet to rooms looks dirty and smells bad. The bathroom has almost empty roll in the holder. It was not replaced. We even gave them an ETA. The room was not disinfected coz we all are sneezing when we entered. We woke up so stuffy. No bottled water in the vending machine. No USB charging port in the room. If you're in a budget, then you get what you pay for. But it safe overall. It's pretty decent for the price.

Close to the amusement park. Easy to book.

Stayed in August 2023

When we booked we put we had 5 people and when we got there the room only had 2 queen beds. Over all it wasn't bad our kids all just squeezed in one bed.

We were going to Michigan's Adventure for a family trip and this was a great location. It has plenty of stores and restaurants near by. The free breakfast was great.

Stayed in July 2023

Room wasn't clean. It was dusty and there was soap scum on the floor of the tub that made it slippery getting in to shower. The blankets weren't wide enough for a king bed.

Located close to lots of shopping and places to eat. Bed was comfy.

Stayed in July 2023

No longer free parking, which is silly considering there's nothing else around to interfere. We were charged $5 a night. Never had a hotel do that before. Also a little expensive considering everything is outdated.

Good location. Rooms were okay.

Stayed in May 2023

I booked a room for five people and there were only two beds. One person had to sleep on floor.

Staff was friendly.

Stayed in May 2023

I paid for a jacquizzi room for two nights and was not able to use it. Spoke with manager, stated that it was missing "parts". Was not able to switch rooms or get a refund due to me booking through a third party. Have to talk to Booking.Com if I want a refund...

Location/Cleanliness

Stayed in May 2023

Vending Machine down and couldn’t get any water.

The pool was great! Kids Enjoyed

Stayed in May 2023