The door of the bathroom was like a closet door and did not close properly. The waiter asked too many personal questions about where I was from.

The indoor outdoor swimming pool. The restaurant. The restaurant timings.

Stayed in January 2024

I hate locations out on an interstate. I much prefer in-town, but this is in part because where feasible, I prefer to travel by train. I realize most people drive and often don't want to be in the city, if it is not an attractive one with good restaurants etc. Of course, this was a reasonable choice of the organizations (American College of Physicians).

Room was comfortable. Dinner in restaurant was quite good -hotel food sometimes is not. Meeting rooms were comfortable and temperature regulation was good (not too hot or too cool, as is sometimes a problem).

Stayed in November 2023

Food prices too high. We didn't have a bathroom door as it would not close. We reported it but we should have received a discount for that inconvenience. There was no bathroom privacy. Only one bed was made up during room cleaning and we don't know why!

Location and staff were the best. Very friendly and welcoming staff. Lobby is beautiful. Pool was great and we had a really nice time. Location is good as it was a short drive to Hershey attractions.

Stayed in August 2023

Bathroom door knob came loose and toilet flush is supersonic. Shower curtain is too short and water got on the floor, but it was still a great hotel experience.

Very friendly, helpful and accommodating staff. Super comfortable bed! Very clean hotel. Didn’t go swimming but the pool looked great!

Stayed in August 2023

Not enough complimentary items (like coffee and hot chocolate drinks in the lobby area. Also the elevator is kind of slow.

Location is good to Hershey Park, the room is spacious.

Stayed in July 2023

Affordable and comfortable

Stayed in July 2023

old. in desperate need of upgrade

location. bar & restaurant onsite

Stayed in February 2023

A good, clean, convenient spot for the night. Didnt use many of the amenities, so I can't comment on them, but as for the room and front desk service-well done

Stayed in April 2023

The pool area was not clean and the indoor pool was supposed to be heated but it was ice cold. Staff said it was set to 75 but it was definitely ice cold and possibly needs fixed.

Rooms were clean. Location was good. Close to food and shopping.

Stayed in March 2023

Shuttle stopped at midnight- flight arrived 12:37 am Breakfast was more expensive than advertised on Booking. I’ve had much better breakfasts for free at other hotels

Shuttle driver Ron was very helpful for return to airport.

Stayed in March 2023

it was clean

Stayed in October 2022

pool surround need updating there are rock that hurt your feet.

hotel and lobby and location

Stayed in July 2022

Needs update. Room Very noisy 3 floors up pool area.

Good location.

Stayed in July 2022

Too much construction. My family wanted to use the indoor pool. Nothing stated that the indoor pool was closed. We have gotten lost 3 times for the price 238.00 and we only could use the outdoor pool and the weather wasn't equivalent to the outdoor pool. Also, my receipt w/tax came to 220.00 but they took $238.00 off my card. Worse experience for the price

The bed was comfortable

Stayed in August 2024

The hotel was under construction and very dirty. The indoor pool was closed. There’s no bathrooms at the pool. Our air conditioner constantly went on and off loudly.

Stayed in July 2024

Run down.

Staff

Stayed in July 2024

The rooms do not have any mirrors other than the bathroom. This makes it hard for a couple to get ready. I don’t believe I’ve ever stayed at a hotel that hasn’t had at least a wall mirror in the room.

Great location, large clean property. Priced very good.

Stayed in June 2024

The room pool and hotel overall was not clean. Our three kids refused to use the pool since it was dirty. The room had stains on rug and the phone cord had thick sauce all over it. Seemed like room had not been cleaned. We are in a two week road trip and only staying at bonvoy properties and this by far has been the worst property and the amount of money spent was crazy for the accommodations! We have avoided th Sheraton properties since this night.

Location was okay

Stayed in July 2023

Rooms were dirty, they also started construction at 8am on a Sunday.

The pool

Stayed in July 2023

So my stay last week at the Sheraton Hershey Hbg was horrible. Ants on the floor, bed bug bites, white and black mold all over the room, sex stains on the headboard of the bed. I paid almost 400 dollars staying there this is unacceptable. I contacted customer service and no one got back to me. I have pictures of all of this. I never had this happen before at a Marriott I have pictures of everything

I believe I should get a refund from this bed bug bites all over my neck sex stains on the headboard ants mold

Stayed in March 2023

All of it

Stayed in January 2023

The pool area

was very clean and comfortable

Stayed in November 2022

staff, had 2 rooms under 1 booking only checked us in as 1 room said we should have said….. other front desk clerk made a comment I bit my tongue. Security tried to scare our teenagers and nobody was nice to these honor student young ladies celebrating a 13th birthday.

location, setting, rooms

Stayed in October 2022

There are no comments available for this review

Stayed in August 2024