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  5. Reviews of Hawthorn Extended Stay by Wyndham Richardson

Reviews of Hawthorn Extended Stay by Wyndham Richardson This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

250 Municipal Drive, Richardson, TX 75080, United States

#23 of 23 hotels in Richardson

Guests' Choice

Review Score

Based on 179 hotel reviews

5.6

Score breakdown

  • Cleanliness

    6.0

  • Comfort

    6.3

  • Location

    7.4

  • Facilities

    6.0

  • Staff

    7.2

  • Value for money

    6.4

  • Free Wifi

    9.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: July 5, 2025

    7.0
    It was okayed
    • Leisure trip
    • Family with young children
    • Queen Studio Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The kitchen was greasy and unclean

    Location is good

    Stayed in June 2025

  • Reviewed: June 14, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The parking lot

    The staff very friendly

    Stayed in June 2025

  • Reviewed: May 7, 2025

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Queen Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Old. Outdated. Needs a lot of renovation. Felt dirty even after taking a shower.

    Driving through and needed a place to sleep for the night.

    Stayed in April 2025

  • Reviewed: August 11, 2024

    5.0
    Good office staff. horrible cleanliness.
    • Leisure trip
    • Couple
    • Queen Studio Suite - Non-Smoking
    • Stayed 1 night

    The bed was like completely caved in! My girlfriend had to use a pillow to fill in the hole in the bed. The kitchen was super dirty especially the fridge and bathroom. The sheets weren't clean either.

    The area, the staff.

    Stayed in July 2024

  • Reviewed: July 29, 2024

    6.0
    It was okay, most definitely finding something different for my next trip.
    • Leisure trip
    • Couple
    • Queen Studio Suite - Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Had to change rooms… first room had roaches in the bed and other little bugs. The room was not very clean and smelled of mildew. Got a new room and it was much better. Also hate that you can’t take the breakfast back to the room.

    Quiet setting and has potential.

    Stayed in July 2024

  • Reviewed: May 25, 2024

    7.0
    It’s fair and decent place the complex is quite and secure best customer service it’s well done
    • Leisure trip
    • Couple
    • Queen Studio Suite - Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    The air condition too loud and the carpet old and need vacuumed daily and the sliding door need attention

    Place spacious and no loud music and best customer service

    Stayed in May 2024

  • Reviewed: March 23, 2024

    6.0
    Great Place to go
    • Leisure trip
    • Couple
    • King Studio Suite - Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    I have stayed here off and on for several years. It hotel is older but it is clean and quiet. They have made changes to the policy and it is for the better. The room is large and spacious.

    Stayed in March 2024

  • Reviewed: March 5, 2024

    7.0
    Good
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    They charge for everything and too many fees

    The area

    Stayed in March 2024

  • Reviewed: October 24, 2023

    6.0
    I would not stay there again
    • Family with young children
    • Queen Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I didn’t like that you couldn’t get clean sheets and they didn’t answer the phone and they where hair everywhere and had roaches

    The look of the hotel

    Stayed in October 2023

  • Reviewed: July 12, 2023

    7.0
    Overall okay
    • Leisure trip
    • Couple
    • Queen Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The sliding door to the patio was extremely hard to open. The toilet wouldn't flush sometimes. The a.c. cooled the living room, but it wasn't cooling where the bed was. The bed would have been comfy however there was a pretty big dent in the mattress

    The room was clean and nice overall

    Stayed in July 2023

  • Reviewed: May 23, 2023

    7.0
    overall ok for price but not clean enough
    • Leisure trip
    • Solo traveler
    • Queen Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    dirty tub toilet seat broke kitchen dirty microwave door broke

    location and roomy

    Stayed in May 2023

  • Reviewed: May 8, 2023

    6.0
    Overall, a decent place to stay for the price.
    • Leisure trip
    • Couple
    • Queen Studio Suite - Non-Smoking
    • Stayed 2 nights

    I am not used to staying at an extended stay, so I felt a little uneased about staying at a place where one enters their room directly from the outside like and apartment. A channel guide would have been helpful to have to figure out what stations/movies channels I could access. The main inconvenience was the gnats in our room. We believe the gnats were coming from a gap between the hardwood floor and the rubber board in the bathroom. The refrigerator light was out but it was still working and kept things cold. We had to use a towel to reduce the chances of slipping in the tub during a shower. Someone played loud music nearby for awhile but it stopped around our bedtime.

    Overall, it was a decent place to stay for the price. The staff was courteous and professional. The roomy, apartment feel was nice. The other occupants at the extended stay were very nice and respectful. The staff respected our wishes to not have house cleaning done to out room. The grab and go bag breakfast was nice. The proximity to attended event was a plus. Again, it was a decent place to stay for the price.

    Stayed in May 2023

  • Reviewed: April 3, 2023

    6.0
    I would stay again if no one partied upstairs.
    • Leisure trip
    • Solo traveler
    • Queen Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    People partied really loud and long above me until at least 2 am. I did not call management because I thought they would know it was me and that may make my stay there unsafe. Toilet seat was broken and when I spilled some water on the bathroom floor and wiped it up with a white wash cloth and it came back blackish gray. The room was extremely difficult to find. The only display of the room number was on the door which you could not see from the road or parking lot. I suggested numbers on the wall of the building that faces the parking lot but the staff argued that the numbers are on the door. I bet it wouldn’t cost more than $10 to buy some numbers.

    There wasn’t really a breakfast but for that price I didn’t expect one. They did hand out a bag with a capri sun and a granola bar and some cookies which was enough for me. Loved the kitchen in the room and the size of the room.

    Stayed in April 2023

  • Reviewed: September 13, 2022

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Queen Studio Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Everything is outdated and dirty. Need to remodel flooring new paint modern kitchen and bathroom

    Kitchen with big room.

    Stayed in September 2022

  • Reviewed: August 15, 2025

    1.0
    One night stay and won’t be back.
    • Leisure trip
    • Solo traveler
    • King Studio Suite - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The condition of the units. They were not updated in any way, nor cleaned to a decent standard.

    The location. It’s very close to highways and restaurants.

    Stayed in August 2025

  • Reviewed: July 31, 2025

    1.0
    Do Not Book This Hawthorne suites
    • Leisure trip
    • Family with young children
    • Loft Suite with One King and One Queen Bed - Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The rooms were dirty. Along with the towels and bedding. Smelled like drugs. Had to change rooms. Then had to choose between two other rooms and the final room chosen was a 5/10. They are independently owned and they don't care about that property.

    The location was the only thing good about this Hawthorne suites

    Stayed in July 2025

  • Reviewed: July 13, 2025

    1.0
    Didn’t like their correspondence
    • Leisure trip
    • Solo traveler
    • Queen Studio Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    They charged 155 usd without using the property. I cancelled before I arrived by two days.

    Stayed in June 2025

  • Reviewed: July 12, 2025

    1.0
    Horrible
    • Business trip
    • Solo traveler
    • King Studio Suite - Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    If you want xtend your room stay be prepared to pay $40 cash extra for early check in even if already in room , front desk kept charging my card at night I woke up with multiple emails and negative in my account stay away worst place that steals your money and goes in your room when gone that’s why there a sign that says not responsible for valuables I. The room , completely horrible

    They charge 40$ extra for early check in even if already in room beware they kept charging my card now I have to dispute a few transactions, if u are in room they make u gather all your belongings and make u wait outside until 3 pm if u use booking they do not like 3rd party apps beware

    Stayed in July 2025

  • Reviewed: July 12, 2025

    1.0
    It was not good didn’t even stay the night
    • Business trip
    • Solo traveler
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room was extremely hot ac didn’t work

    Stayed in July 2025

  • Reviewed: July 2, 2025

    1.0
    Great place to stay, Staff ruins it.
    • Leisure trip
    • Group
    • Queen Studio Suite - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    Staff was odd. I did not get my $100 deposit back. Also when booking on booking.com if you extend they charge you $40 early check-in fee even if you're already in the room if you don't book through them. This is ridiculous. It all sets the $60 plus a week or so if by booking through booking.com. I was not happy about this at all. There's no reason to get charged for $40 early check-in fee if you've already been in a room for 2 weeks and there's no lapse in payment.

    Location was great. There was breakfast every morning which was awesome the room was really large with a full kitchen, room was great.

    Stayed in May 2025

  • Reviewed: June 26, 2025

    1.0
    I definitely do not recommend this hotel to people, because there were broken glass pieces in the room and my foot was c
    • Business trip
    • Couple
    • Queen Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I definitely do not recommend this hotel to people, because there were broken glass pieces in the room and my foot was cut. The staff treated us like animals

    Nothing

    Stayed in June 2025

  • Reviewed: June 16, 2025

    3.0
    Unsanitary place and false advertising.
    • Leisure trip
    • Solo traveler
    • Queen Studio Suite - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    Roaches in the room and on the bed, shower not clean, safety latch on door very loose and room was not cleaned daily only changed towels every other day.

    Location was OK. Breakfast was basic

    Stayed in June 2025

  • Reviewed: June 16, 2025

    1.0
    Horrible
    • Leisure trip
    • Family with young children
    • Queen Studio Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Roches

    Nothing

    Stayed in June 2025

  • Reviewed: June 14, 2025

    1.0
    I would recommend spend little more extra money to have better and clean hotel.
    • Leisure trip
    • Couple
    • Queen Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It’s not clean, gave me smoking room while I’ve requested none smoking room.

    I didn’t like anything about the property.

    Stayed in June 2025

Showing 1 - 25

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