250 Municipal Drive, Richardson, TX 75080, United States
#23 of 23 hotels in Richardson
Guests' ChoiceBased on 179 hotel reviews
5.6Cleanliness
6.0
Comfort
6.3
Location
7.4
Facilities
6.0
Staff
7.2
Value for money
6.4
Free Wifi
9.0
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End of dialog contentReviewed: July 5, 2025
Qiu,
United StatesThe kitchen was greasy and unclean
Location is good
Stayed in June 2025
Reviewed: June 14, 2025
Francisca
United StatesThe parking lot
The staff very friendly
Stayed in June 2025
Reviewed: May 7, 2025
Rodolfo
United StatesOld. Outdated. Needs a lot of renovation. Felt dirty even after taking a shower.
Driving through and needed a place to sleep for the night.
Stayed in April 2025
Reviewed: August 11, 2024
Jayne
United StatesThe bed was like completely caved in! My girlfriend had to use a pillow to fill in the hole in the bed. The kitchen was super dirty especially the fridge and bathroom. The sheets weren't clean either.
The area, the staff.
Stayed in July 2024
Reviewed: July 29, 2024
Alexis
United StatesHad to change rooms… first room had roaches in the bed and other little bugs. The room was not very clean and smelled of mildew. Got a new room and it was much better. Also hate that you can’t take the breakfast back to the room.
Quiet setting and has potential.
Stayed in July 2024
Reviewed: May 25, 2024
Zewdu
United StatesThe air condition too loud and the carpet old and need vacuumed daily and the sliding door need attention
Place spacious and no loud music and best customer service
Stayed in May 2024
Reviewed: March 23, 2024
Myla
United StatesI have stayed here off and on for several years. It hotel is older but it is clean and quiet. They have made changes to the policy and it is for the better. The room is large and spacious.
Stayed in March 2024
Reviewed: March 5, 2024
Shemeka
United StatesThey charge for everything and too many fees
The area
Stayed in March 2024
Reviewed: October 24, 2023
Beauty24
United StatesI didn’t like that you couldn’t get clean sheets and they didn’t answer the phone and they where hair everywhere and had roaches
The look of the hotel
Stayed in October 2023
Reviewed: July 12, 2023
Michael
United StatesThe sliding door to the patio was extremely hard to open. The toilet wouldn't flush sometimes. The a.c. cooled the living room, but it wasn't cooling where the bed was. The bed would have been comfy however there was a pretty big dent in the mattress
The room was clean and nice overall
Stayed in July 2023
Reviewed: May 23, 2023
Linda
United Statesdirty tub toilet seat broke kitchen dirty microwave door broke
location and roomy
Stayed in May 2023
Reviewed: May 8, 2023
Marvin
United StatesI am not used to staying at an extended stay, so I felt a little uneased about staying at a place where one enters their room directly from the outside like and apartment. A channel guide would have been helpful to have to figure out what stations/movies channels I could access. The main inconvenience was the gnats in our room. We believe the gnats were coming from a gap between the hardwood floor and the rubber board in the bathroom. The refrigerator light was out but it was still working and kept things cold. We had to use a towel to reduce the chances of slipping in the tub during a shower. Someone played loud music nearby for awhile but it stopped around our bedtime.
Overall, it was a decent place to stay for the price. The staff was courteous and professional. The roomy, apartment feel was nice. The other occupants at the extended stay were very nice and respectful. The staff respected our wishes to not have house cleaning done to out room. The grab and go bag breakfast was nice. The proximity to attended event was a plus. Again, it was a decent place to stay for the price.
Stayed in May 2023
Reviewed: April 3, 2023
Victoria
United StatesPeople partied really loud and long above me until at least 2 am. I did not call management because I thought they would know it was me and that may make my stay there unsafe. Toilet seat was broken and when I spilled some water on the bathroom floor and wiped it up with a white wash cloth and it came back blackish gray. The room was extremely difficult to find. The only display of the room number was on the door which you could not see from the road or parking lot. I suggested numbers on the wall of the building that faces the parking lot but the staff argued that the numbers are on the door. I bet it wouldn’t cost more than $10 to buy some numbers.
There wasn’t really a breakfast but for that price I didn’t expect one. They did hand out a bag with a capri sun and a granola bar and some cookies which was enough for me. Loved the kitchen in the room and the size of the room.
Stayed in April 2023
Reviewed: September 13, 2022
Ky
United StatesEverything is outdated and dirty. Need to remodel flooring new paint modern kitchen and bathroom
Kitchen with big room.
Stayed in September 2022
Reviewed: August 15, 2025
Lynda
United StatesThe condition of the units. They were not updated in any way, nor cleaned to a decent standard.
The location. It’s very close to highways and restaurants.
Stayed in August 2025
Reviewed: July 31, 2025
Keyona
United StatesThe rooms were dirty. Along with the towels and bedding. Smelled like drugs. Had to change rooms. Then had to choose between two other rooms and the final room chosen was a 5/10. They are independently owned and they don't care about that property.
The location was the only thing good about this Hawthorne suites
Stayed in July 2025
Reviewed: July 13, 2025
Hassan
CanadaThey charged 155 usd without using the property. I cancelled before I arrived by two days.
Stayed in June 2025
Reviewed: July 12, 2025
Raul
United StatesIf you want xtend your room stay be prepared to pay $40 cash extra for early check in even if already in room , front desk kept charging my card at night I woke up with multiple emails and negative in my account stay away worst place that steals your money and goes in your room when gone that’s why there a sign that says not responsible for valuables I. The room , completely horrible
They charge 40$ extra for early check in even if already in room beware they kept charging my card now I have to dispute a few transactions, if u are in room they make u gather all your belongings and make u wait outside until 3 pm if u use booking they do not like 3rd party apps beware
Stayed in July 2025
Reviewed: July 12, 2025
Melanie
United StatesRoom was extremely hot ac didn’t work
Stayed in July 2025
Reviewed: July 2, 2025
Lounsbury
United StatesStaff was odd. I did not get my $100 deposit back. Also when booking on booking.com if you extend they charge you $40 early check-in fee even if you're already in the room if you don't book through them. This is ridiculous. It all sets the $60 plus a week or so if by booking through booking.com. I was not happy about this at all. There's no reason to get charged for $40 early check-in fee if you've already been in a room for 2 weeks and there's no lapse in payment.
Location was great. There was breakfast every morning which was awesome the room was really large with a full kitchen, room was great.
Stayed in May 2025
Reviewed: June 26, 2025
Alisan
United StatesI definitely do not recommend this hotel to people, because there were broken glass pieces in the room and my foot was cut. The staff treated us like animals
Nothing
Stayed in June 2025
Reviewed: June 16, 2025
Dawn
United StatesRoaches in the room and on the bed, shower not clean, safety latch on door very loose and room was not cleaned daily only changed towels every other day.
Location was OK. Breakfast was basic
Stayed in June 2025
Reviewed: June 16, 2025
Chakira
United StatesRoches
Nothing
Stayed in June 2025
Reviewed: June 14, 2025
Adnan
United StatesIt’s not clean, gave me smoking room while I’ve requested none smoking room.
I didn’t like anything about the property.
Stayed in June 2025
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