Skip to main content
  1. Hotel reviews homepage
  2. US hotel reviews
  3. Massachusetts hotel reviews
  4. Salem hotel reviews
  5. Reviews of Hawthorne Hotel

Reviews of Hawthorne Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

18 Washington Square West, Salem, MA 01970, United States

#2 of 6 hotels in Salem

Guests' Choice

Review Score

Based on 690 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.2

  • Location

    9.8

  • Facilities

    9.0

  • Staff

    9.4

  • Value for money

    8.7

  • Free Wifi

    9.8

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

Read more– opens a dialog box
Write a Review

Showing 1 - 25

  • Reviewed: August 26, 2025

    10
    Perfect
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel is close to all attractions and Restaurants

    Stayed in August 2025

  • Reviewed: August 18, 2025

    10
    Overall, we would stay again and enjoyed the historical location and building.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The price was a little high.

    Great location. Cool room with two bathrooms, perfect for family of five. Loved the history.

    Stayed in July 2025

  • Reviewed: August 16, 2025

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing I can think of

    Everything, location, ambiance, tavern and lobby, staff

    Stayed in August 2025

  • Reviewed: August 6, 2025

    10
    Exceptional
    • Business trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Fantastic

    Stayed in August 2025

  • Reviewed: August 5, 2025

    8.0
    Loved the hotel & the location - would stay again!
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    No notes

    I was pleasantly surprised by the 2nd bathroom in the room - that was really great for us. The location was perfect.

    Stayed in July 2025

  • Reviewed: August 3, 2025

    10
    The perfect historical New England Getaway. Equal parts charm and comfort.
    • Leisure trip
    • Family with young children
    • Standard Double Room with Shower
    • Stayed 1 night
    • Submitted from a mobile device

    Not one thing!

    Breakfast was exceptional; we each ordered the 2 egg special, and truly it was more like a 4 egg special. The fingerling potatoes and maple sausage were perfect New England accompaniments. And who doesn't love a side of hot buttered raisins toast?!

    Stayed in August 2025

  • Reviewed: August 1, 2025

    10
    Excellent location
    • Leisure trip
    • Couple
    • Standard Double Room with Shower
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Close to everything. Lots of nearby restaurants.

    Stayed in July 2025

  • Reviewed: August 1, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Rooms are small, but it is a historic hotel

    Location and that hotel’s historic ambience

    Stayed in July 2025

  • Reviewed: July 31, 2025

    9.0
    Great historic spot in the center of everything!
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night

    Wish it had a king size bed. The Queen is a little smaller than we're used to, but it was comfortable.

    Great location in the center of Salem. Once we parked in their free parking lot we didn't have to drive again until it was time to leave. It was fun walking everywhere we wanted to go!

    Stayed in July 2025

  • Reviewed: July 25, 2025

    10
    Beautiful historic hotel- loved it there!
    • Leisure trip
    • Couple
    • Standard Double Room with Shower
    • Stayed 1 night
    • Submitted from a mobile device

    Not sure this is a dislike but it felt like someone sat on the side of my bed when I was trying to go to sleep. When I looked back behind me to see if what hubby wanted, he was fast asleep in the other queen bed...Just a little "hmmm?" that made the stay interesting!

    We arrived 2 hours early and although we didn't expect to be able to check in that early (we wanted to know if we could use the parking lot) they were able to accomodate us and let us have our room early and provided the parking hang tag so we could use the lot. Very gracious and accomodating! Comfy bed on the 6th floor - quiet and we slept really well.

    Stayed in July 2025

  • Reviewed: July 24, 2025

    10
    This was a very fun trip and the hotel was excellent!
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The price for a one night stay was very expensive

    It was perfectly situated right in the heart of Salem right in the middle of everything we wanted to do

    Stayed in July 2025

  • Reviewed: July 23, 2025

    10
    Comfortable Stay
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Would have like tea and coffee making facilities in the room!

    We loved how central it was, and how traditional it was. Was very clean and the bedding was luxurious. Staff were friendly and attentive.

    Stayed in July 2025

  • Reviewed: July 13, 2025

    10
    Fresh and clean historic experience
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    I was very satisfied with the stay.

    Everything in the rooms felt clean and fresh even though it's historic. The lobby had a musty smell, so I wondered if the rooms would, but I was pleasantly surprised. The staff were very helpful and quick to follow-through on requests. Free parking is a plus!

    Stayed in July 2025

  • Reviewed: July 10, 2025

    10
    Beautiful classic hotel with a great location.
    • Leisure trip
    • Family with young children
    • Economy Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    We got in early. The rooms were ready. I was on a different floor than my daughters so they asked if I wanted the same floor. We had a late dinner which was very good. All the staff were very friendly. In fact, we were walking to The House of the Seven Gables and the lady who checked us in,Lori I think, called out to us to say hello.

    Stayed in July 2025

  • Reviewed: July 7, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Economy Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The bathroom was really small and hard to maneuver around, even though I was by myself and of average build.

    It was super close to all the main historic sites and attractions!

    Stayed in July 2025

  • Reviewed: July 5, 2025

    10
    Perfect Location
    • Leisure trip
    • Family with young children
    • Standard Double Room with Shower
    • Stayed 1 night
    • Submitted from a mobile device

    This is a minor thing but there was no fan in the shower so it does get quite steamy in there.

    Centrally located and within walking distance of the wharf. We did a sunset sail and it was magnificent.

    Stayed in July 2025

  • Reviewed: July 3, 2025

    9.0
    such a great place to stay, within walking distance to all the shops, will stay here again
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    The ambiance of the hotel

    Stayed in July 2025

  • Reviewed: June 30, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Quite a small room. Bathroom was tiny.

    Loved the location, walking distance from everything. Awesome food in the Cafe. Staff was very friendly and helpful.

    Stayed in May 2025

  • Reviewed: June 29, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Vending machine were broke and took our money and the drink vending machine gave us a hot ginger ale when we pressed the water button.

    The location to everything, the parking and the friendly staff.

    Stayed in June 2025

  • Reviewed: June 24, 2025

    10
    Fantastic hotel with great service.
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    We loved that you could park for free while staying at the hotel and walk around Salem. The staff was friendly and helpful with questions. We enjoyed sitting in the lounge before dinner. Dinner at the restaurant was fantastic and breakfast was amazing. The food was great and the service was friendly. We had a lovely stay.

    Stayed in May 2025

  • Reviewed: June 24, 2025

    10
    Gorgeous, historic hotel with a great restaurant and buzzy bar...and haunted!
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights

    The room was pretty small and could have done with a repaint but otherwise this place is splendid

    This is a fabulous old hotel in the very heart of Salem with all of the old world charm you would expect and a fantastic restaurant and bar. Staff were all super friendly and we met other guests in the bar and had a really fun and socialble time.

    Stayed in June 2025

  • Reviewed: June 24, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double Room with Shower
    • Stayed 1 night
    • Submitted from a mobile device

    Location.Close proximity to points of interests. I love the history of the hotel. Beds and pillows are excellent. .

    Stayed in June 2025

  • Reviewed: June 22, 2025

    9.0
    Nice place; cozy and comfortable
    • Leisure trip
    • Family with young children
    • Standard Double Room with Shower
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Location

    Stayed in June 2025

  • Reviewed: June 17, 2025

    10
    OUTSTANDING
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    How historic it is

    Everything we are already planning our next stay!!

    Stayed in May 2025

Showing 1 - 25

We Price Match
We Price Match
Low rates • No booking fees • Find something cheaper? We'll refund the difference!

Guests also reviewed these properties: