18 Washington Square West, Salem, MA 01970, United States
#2 of 6 hotels in Salem
Guests' ChoiceBased on 690 hotel reviews
8.9Cleanliness
9.2
Comfort
9.2
Location
9.8
Facilities
9.0
Staff
9.4
Value for money
8.7
Free Wifi
9.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: August 26, 2025
Leah
United StatesThe hotel is close to all attractions and Restaurants
Stayed in August 2025
Reviewed: August 18, 2025
Kristen
United StatesThe price was a little high.
Great location. Cool room with two bathrooms, perfect for family of five. Loved the history.
Stayed in July 2025
Reviewed: August 16, 2025
Stillman
United StatesNothing I can think of
Everything, location, ambiance, tavern and lobby, staff
Stayed in August 2025
Reviewed: August 6, 2025
Silvana
ItalyNothing
Fantastic
Stayed in August 2025
Reviewed: August 5, 2025
Mckenna
United StatesNo notes
I was pleasantly surprised by the 2nd bathroom in the room - that was really great for us. The location was perfect.
Stayed in July 2025
Reviewed: August 3, 2025
Carolyn
United StatesNot one thing!
Breakfast was exceptional; we each ordered the 2 egg special, and truly it was more like a 4 egg special. The fingerling potatoes and maple sausage were perfect New England accompaniments. And who doesn't love a side of hot buttered raisins toast?!
Stayed in August 2025
Reviewed: August 1, 2025
Dawn
United StatesNothing
Close to everything. Lots of nearby restaurants.
Stayed in July 2025
Reviewed: August 1, 2025
Scott
United StatesRooms are small, but it is a historic hotel
Location and that hotel’s historic ambience
Stayed in July 2025
Reviewed: July 31, 2025
Roy
United StatesWish it had a king size bed. The Queen is a little smaller than we're used to, but it was comfortable.
Great location in the center of Salem. Once we parked in their free parking lot we didn't have to drive again until it was time to leave. It was fun walking everywhere we wanted to go!
Stayed in July 2025
Reviewed: July 25, 2025
Julia
United StatesNot sure this is a dislike but it felt like someone sat on the side of my bed when I was trying to go to sleep. When I looked back behind me to see if what hubby wanted, he was fast asleep in the other queen bed...Just a little "hmmm?" that made the stay interesting!
We arrived 2 hours early and although we didn't expect to be able to check in that early (we wanted to know if we could use the parking lot) they were able to accomodate us and let us have our room early and provided the parking hang tag so we could use the lot. Very gracious and accomodating! Comfy bed on the 6th floor - quiet and we slept really well.
Stayed in July 2025
Reviewed: July 24, 2025
Krista
United StatesThe price for a one night stay was very expensive
It was perfectly situated right in the heart of Salem right in the middle of everything we wanted to do
Stayed in July 2025
Reviewed: July 23, 2025
Sara
United KingdomWould have like tea and coffee making facilities in the room!
We loved how central it was, and how traditional it was. Was very clean and the bedding was luxurious. Staff were friendly and attentive.
Stayed in July 2025
Reviewed: July 13, 2025
Rachael
United StatesI was very satisfied with the stay.
Everything in the rooms felt clean and fresh even though it's historic. The lobby had a musty smell, so I wondered if the rooms would, but I was pleasantly surprised. The staff were very helpful and quick to follow-through on requests. Free parking is a plus!
Stayed in July 2025
Reviewed: July 10, 2025
Paula
United StatesWe got in early. The rooms were ready. I was on a different floor than my daughters so they asked if I wanted the same floor. We had a late dinner which was very good. All the staff were very friendly. In fact, we were walking to The House of the Seven Gables and the lady who checked us in,Lori I think, called out to us to say hello.
Stayed in July 2025
Reviewed: July 7, 2025
Lindsey
United StatesThe bathroom was really small and hard to maneuver around, even though I was by myself and of average build.
It was super close to all the main historic sites and attractions!
Stayed in July 2025
Reviewed: July 5, 2025
Jessica
United StatesThis is a minor thing but there was no fan in the shower so it does get quite steamy in there.
Centrally located and within walking distance of the wharf. We did a sunset sail and it was magnificent.
Stayed in July 2025
Reviewed: July 3, 2025
Anita
CanadaThe ambiance of the hotel
Stayed in July 2025
Reviewed: June 30, 2025
Jonathan
United StatesQuite a small room. Bathroom was tiny.
Loved the location, walking distance from everything. Awesome food in the Cafe. Staff was very friendly and helpful.
Stayed in May 2025
Reviewed: June 29, 2025
Robin
United StatesVending machine were broke and took our money and the drink vending machine gave us a hot ginger ale when we pressed the water button.
The location to everything, the parking and the friendly staff.
Stayed in June 2025
Reviewed: June 24, 2025
Kimberly
United StatesWe loved that you could park for free while staying at the hotel and walk around Salem. The staff was friendly and helpful with questions. We enjoyed sitting in the lounge before dinner. Dinner at the restaurant was fantastic and breakfast was amazing. The food was great and the service was friendly. We had a lovely stay.
Stayed in May 2025
Reviewed: June 24, 2025
Nicola
United KingdomThe room was pretty small and could have done with a repaint but otherwise this place is splendid
This is a fabulous old hotel in the very heart of Salem with all of the old world charm you would expect and a fantastic restaurant and bar. Staff were all super friendly and we met other guests in the bar and had a really fun and socialble time.
Stayed in June 2025
Reviewed: June 24, 2025
Joy
United StatesLocation.Close proximity to points of interests. I love the history of the hotel. Beds and pillows are excellent. .
Stayed in June 2025
Reviewed: June 22, 2025
Karen
United StatesNothing
Location
Stayed in June 2025
Reviewed: June 17, 2025
Abby
United StatesHow historic it is
Everything we are already planning our next stay!!
Stayed in May 2025
West Chester, US
Bangkok, Thailand
Alexandria, Egypt
La Chapelle-Saint-Laurent, France
Arbus, Italy
Çeşme, Turkey
Frankston, Australia
Glasgow, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content