The downtown area is not very lively during the week.

Breakfast was great, fruit, coffee and waffle

Stayed in August 2025

location is great, room was a little dated but possibly because we were on the pet floor (3)

Stayed in August 2025

The property needs updating within your site. It no longer has a pool and parking is not free. I would not have paid that much if I knew the description was wrong.

Staff

Stayed in June 2025

A continental breakfast was $ priced person and it was very basic. The sink in the bathroom would not drain, and we noticed the blood stains on the sheets after we slept in the bed. We went to put our food in fridge ( very cold and had space) but found someone's chicken wings in the bottom.

Everyone was really friendly

Stayed in May 2025

Great location if you're seeing a show at the Embassy Theater. I went to fill our ice bucket and noticed it was used and filled with beer and beer cans.There was some mold above our shower. The staff was helpful with the situation.

Stayed in April 2025

Staff was kind and professional. Beds were comfortable. Food was left in the refrigerator by previous guests.

Stayed in April 2025

The sheets did not stay on the bed. Drove me crazy all night.

Close to restaurants. Dog friendly.

Stayed in March 2025

The first front desk clerk was not as nice as the second. But I felt both were dismissive. The first clerk some how did not check us in and our key cards did did work. I never did get my eltronic key. I also don't like that I could not check in till 3pm but have to check out by 11. Less than a 24 hour period for what was paid for a room. Should be like noon to noon or 11 to 11. Now this survey is not working. The last question is not taking my answer

The room is comfortable and clean. Good amenities. Air and heat worked well and I liked the large bathroom

Stayed in March 2025

Rude maid staff banging on door at 6am !!

Nice facilities,location

Stayed in December 2024

Downtown so close to everything!

Stayed in December 2024

-$18 per person upcharge for the breakfast buffet. -Parking was $17 a day.

-Facilities were beautiful, staff very accommodating. -Breakfast was very good. -Dinner was very good also, price was reasonable considering the deluxe nature of the hotel. -The parking garage linked to the hotel through an enclosed climate controlled bridge across the street at the 2nd floor.

Stayed in October 2024

Our room was dusty. Fingerprints left on the head board of bed. The pictures in the room were pretty dirty also.

It's great location to walk around downtown and visit night life. There is alot of neat decor and restaurants.

Stayed in September 2024

Reservation block sold out, but 3rd party booking cheaper than Hilton direct, but Hilton did not reward Hilton Honor points. Issue with Hilton.

Convenience for event I was attending.

Stayed in September 2024

The first night the next day they did not clean the room very nicely. No clean glasses or topper paper. The next day it was great.

Location was nice. It was clean. The pool could have been cleaner though

Stayed in September 2024

Body wash in the shower was empty

Stayed in September 2024

Room was not cleaned on a daily basis. Would recommend set times to do this. Changing towels on a daily basis is not enough. It should be hoovered, dusted and beds changed and made on a daily basis. Very disappointed with this service.

The reception and bar staff were very friendly and gave us loads of advice on where to go for food etc

Stayed in August 2024

I didn't like the small variety of food they offered at the restaurant. You would expect it to have alot of options considering it's supposed to be a fancy hotel with alot of different cultures that come through. Also for such a big hotel the pool area was so small. You would think they would have atleast a Jacuzzi area.

It is huge and alot of things going on. It has a resturant and a Starbucks. With alot of things to do around it. It is very close to local attractions such as the Fort Wayne's Children's zoo, the Science Museum, and convention centers. The rooms and the hotel in general are very clean and well put together. Customer service was great, and they even texted me every day asking how things were going and if we needed anything. Also the pool was so warm, which is awesome.

Stayed in May 2024

The prices on the breakfast biufffet was to high

We didn’t eat there

Stayed in May 2024

Some of the staff were not forthcoming with information and one was rude.

It was comfortable.

Stayed in April 2024

The shower was very dated

Space in room

Stayed in April 2024

Breakfast was not complimentary.

Did not eat breakfast.

Stayed in March 2024

Our room windows were very dirty. We wanted the top floor City view to enjoy the sights. The windows made it hard to get clear views and pictures. A little disappointed.

The conveniences.

Stayed in February 2024

toilet seat cover was broken.

Good location to walk to restaurants. met basic needs. Clean

Stayed in January 2024

No door over bathroom so could have a light on in there at night. Bathrooms are very weird here. Front desk staff wasn’t very friendly.

Proximity to Embassy Theatre is amazing. Waitress was very friendly and competent. Beds are comfortable. Room was very clean.

Stayed in December 2023