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  5. Reviews of Hilton Garden Inn Freeport Downtown

Reviews of Hilton Garden Inn Freeport Downtown This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

5 Park Street, Freeport, ME 04032, United States of America

#5 of 14 hotels in Freeport

Guests' Choice

Review Score

Based on 424 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.1

  • Location

    9.4

  • Facilities

    8.8

  • Staff

    9.1

  • Value for money

    8.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 13, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 2 nights
    • Submitted from a mobile device

    The property was fine. The really bad part was that I paid for the visit in July 2023 and was charged on my credit card an additional two times. I’ve wasted a lot of time trying to correct this error.

    The location

    Stayed in April 2024

  • Reviewed: April 5, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    The breakfast siruation was confusing.. Not sure what the cafeteia alternative included.

    Stayed in March 2024

  • Reviewed: February 26, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    View

    We had no view it was a wall and could not see anything.

    Stayed in February 2024

  • Reviewed: February 24, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Convenient and clean

    Stayed in January 2024

  • Reviewed: February 21, 2024

    9.0
    Overall it was adequate
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 3 nights
    • Submitted from a mobile device

    Pool needs upgrading and hallways rug dirty. Breakfast buffet confusing and not good. Should cook eggs with buffet.

    Was ok…location and rooms nice

    Stayed in February 2024

  • Reviewed: February 20, 2024

    10
    We stayed for one night for the Freeport food festival which was right there at the hotel. The staff was very nice. The
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was great.

    Loved the location, very close to downtown.

    Stayed in February 2024

  • Reviewed: January 26, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility and Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    That the parking was across the street and wasn't plowed well. Makes it difficult to carry bags on ice and being afraid to fall. We were also put in a room overlooking the railroad tracks which could of been avoided as the hotel was very empty. Train comes by all hours of the night. Ok for one night but not long term.

    Hotel was nice for our one night stay.

    Stayed in January 2024

  • Reviewed: January 6, 2024

    10
    Great spot!
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Wish there was a low light option in the bathroom for nighttime.

    Very comfortable room, nice lobby and bar to meet up in. Pete at reception helpful and friendly, great location.

    Stayed in January 2024

  • Reviewed: December 27, 2023

    9.0
    This place was comfy cozy and off the beaten path which was nice !
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The restaurant was closed - but they did put out some pastries , muffins and coffee in the morning . Honestly it really didn’t bother me that much - it’s Christmas season , people get Covid etc - so there’s always Doordash !

    loved staying here - a nice cozy place - loved the little on site bar to grab a cocktail after being in the road for hours !

    Stayed in December 2023

  • Reviewed: November 26, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights

    everything met expectations

    great location, good breakfast, quiet room, cheerful staff

    Stayed in November 2023

  • Reviewed: November 22, 2023

    8.0
    Very good. Would have liked to know that train track was there.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    We were surprised that there was a train track about 30 feet from our room in the back. Not bad, but didn't know it was there. Several rumbling trains during the night, but no whistles at least.

    Staff was great. Room was great.

    Stayed in November 2023

  • Reviewed: November 21, 2023

    8.0
    Comfortable
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Had to cross a road to park. Train tracks are five feet from the building and the train went 3-4 times during a one night stay

    Central location

    Stayed in November 2023

  • Reviewed: November 19, 2023

    8.0
    Too pricey and not worth the convenience.
    • Business trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Front desk receptionist could have been more welcoming and cordial.

    Breakfast was okay and location was ideal.

    Stayed in November 2023

  • Reviewed: October 24, 2023

    9.0
    Was a great location, except for a train that went by each morning at 430
    • Leisure trip
    • Couple
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Price

    Everything except for the train that went by our window every morning at 430

    Stayed in October 2023

  • Reviewed: October 18, 2023

    10
    Convenient, comfortable, clean. Staff was sooooo helpful and friendly.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights

    parking across the street, almost hidden by the bushes. Be careful if you park near the bushes, they have thorns

    Breakfast was ordered off the menu, and included. Fruits, cereals, yogurts, etc was self serve. Make sure when you check in to verify that your breakfast is included. The property grounds are nice. Short distance to walk around town and head to LL Bean and the outlets. Room and beds were really comfortable and clean. Short drive to Portland, we did a tour in Portland which included a few light houses, the driver was entertaining!!!

    Stayed in September 2023

  • Reviewed: October 8, 2023

    10
    Freeport the right way!
    • Leisure trip
    • Travelers with friends
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I will let you know if I come up with something! 🙂

    Very clean. Easy walking into main village area of Freeport. Ample free parking. Room was very well appointed for a hotel. Fridge, microwave, kuerig, and shower amenities mounted in shower including shampoo, conditioner, and body wash. Bed was comfortable with nice pillows and great bedding. There is a bar area off main lobby open 5-9pm. A full breakfast is available for a fee. $12.95 at this writing. They do offer limited room service. Nice pool and everything is well maintained. Staff is always friendly! Will defintely be returning.

    Stayed in October 2023

  • Reviewed: October 5, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    We mainly used the room to sleep and shower. The bathroom facilities were clean. The bed was clean and comfortable. We didn’t take advantage of the dining area, so we can’t comment on that. We would stay here again.

    Stayed in October 2023

  • Reviewed: September 30, 2023

    9.0
    Relaxing and safe stay. It is well located near Route 295 which can then get you to 95.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Breakfast had a good selection but the food wasn’t as tasty as I expected. The eggs tasted like synthetic ones. Rather bland and I’m not fussy.

    Staff was very pleasant and helpful.

    Stayed in September 2023

  • Reviewed: September 28, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Hall carpets could be cleaned, but other than that everything was great!

    Off the strip of outlet shops, but close enough to walk. Clean rooms. Comfy beds.

    Stayed in September 2023

  • Reviewed: September 23, 2023

    9.0
    Great place to stay - would definitely stay here again.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    The breakfast was not included with the room. It would have been $13 each extra had we opted to purchase it.

    There was a train that was right behind the hotel but we never heard it during the night. It was very quiet. The location was great for walking the town as well. Everything was very clean and there was a large counter in the bathroom.

    Stayed in September 2023

  • Reviewed: September 18, 2023

    10
    It was perfect from start to finish...
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    Nothing negative.

    Thankful that room was near elevator as requested. night comfy and perfect...had 4 guests for full order menu which came quickly and was delicious...staff helpful at every turn...LOVED my stay.

    Stayed in September 2023

  • Reviewed: September 13, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    I liked everything.

    Proximity to town, cleanliness, friendly staff.

    Stayed in September 2023

  • Reviewed: September 4, 2023

    10
    Great time with family, amazing food in the surrounding area, and clean comfortable stay
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Hot tub and sauna would be a great addition. Preferably would like to be able to park at the hotel I’m staying at but it was ok… I can’t really complain though it’s a great location ❤️❤️❤️

    Thank you for being dog friendly!

    Stayed in September 2023

  • Reviewed: August 28, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Front staff were exceptional, professional and welcoming

    Stayed in August 2023

Showing 1 - 25

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