Very good location to reach out all sightseeing attractions and you can do everything by foot. Staff is very helpful and friendly. They organise everything for you and help out where they can.

Stayed in April 2024

Room a little bigger but this is New York. We were content.

Location was great surrounded by flower shops.

Stayed in April 2024

Breakfast is not worthy

Clean

Stayed in April 2024

The number of lifts seems low considering the number of hotel rooms, but we didn't have what I'd call an excessive wait for a lift. We arrived after check-in time and the rooms were not ready. One more chair in our room would have allowed both guests staying in a King room to sit at the desk and eat.

The hotel is located conveniently near a subway stop. There are many eating options nearby and multiple shopping options north and south of the hotel. The room sizes are great considering you are in New York City.

Stayed in April 2024

Room 206 The adjustment for the temperature of the sink's faucet is inadequate. The water is either too cold or too hot, but not warm. The soundproofing of the windows needs to be improved, we heard the outside noise of the heating system.

The staff was very helpful.

Stayed in April 2024

I would add a kettle and a mug, tea, plate and some cutlery for a cup of tea when getting to hotel at the end of the day or evening.

Breakfast was good and staff was friendly and helpful

Stayed in April 2024

1) breakfast and restaurant facilities had been affected by an issue that required the hotel to wait for an inspection to re-open. So no restaurant and the breakfast, which we’d paid extra for a breakfast package, was cold only. Though this was out of the hotel’s control, breakfast was quite limited as a result and it was difficult to get a filling breakfast to start our day. If I’d have known prior to booking, I wouldn’t have booked the breakfast package and would have eaten out instead. The breakfast staff were lovely, though, and tried hard to make us welcome. 2) The lifts were a bit of a nightmare, especially at busy times, like in the morning when everyone wanted to leave their rooms for breakfast/checking out. Only 2 lifts for the 24 floors, and lots of times only one was operational. The fact that the cleaning staff used the lifts to move equipment confounded the problem. The worst morning we waited over 20 minutes for a lift from the 23rd floor, which was really frustrating. We shared a lift with one woman who had been trying to check out and subsequently missed her train that day because the lift wasn’t working. Make sure you give plenty of time to get downstairs - no rushing to last orders (cold) breakfast at 9.50am in this hotel!

Central location near to quite a few subway stations so it was really easy to get about the city. Also in walking distance of lots of tourist spots - Empire State Building, Times Square, High Line all within 15 mins walk. The staff at the hotel were really friendly and helpful and were a real highlight of this stay.

Stayed in April 2024

Nothing

Hotel in an excellent location, a stone's throw from the metro. Nice, quiet and clean room. Friendly and helpful staff (the biscuits at reception are delicious! :) )

Stayed in April 2024

Maybe the lobby need a bit of a fresh paint

The staff was outstanding, friendly and warm, roop.size are very good for NY very nice reception staff and the cleaners were doing an amazing job, the room was always really clean and tidy, thank you all.

Stayed in April 2024

Nothing

Room fine, staff excellent and helpful , location good

Stayed in March 2024

the breakfast was $15 despite saying breakfast was included and there was no hot breakfast

I love the location walking distance of everything me and my boyfriend went to the sex museum which was walking distance along with time square and other high end stores. f I go back to New York I will choose to stay here again. the rooms look high in and not old or enchanted like some properties in New York.

Stayed in April 2024

Lifts can be busy and take long time to use

Location is amazing and the staff were super friendly

Stayed in March 2024

The air in the room was very dry. The mattress was a little on the soft side.

Great location. Very helpful staff. Everything was clean.

Stayed in April 2024

The first thing we noticed was that there wasn't enough towels for 3 people and not enough coffee cups or pods for 3 people. The beds and pillows were just ok-very mushy and we've had better beds in other Hiltons. The other thing was the toilet ran every time someone flushed it which made it difficult to sleep in an already noisy city. The staff was very friendly which was probably the best part of the hotel, but they weren't able to fix the the toilet. Also-there was no hot breakfast as they were waiting for an inspection... and my teenage son was very disappointed. So breakfast was just OK...the bare minimum.

The location was decent and near the Empire State Building. We we very close to the train station which was super convenient since we arrived by train. Easy to find.

Stayed in April 2024

A bit dated and need some renovation, I found it quite expensive, however I guess that's just the price in Manhattan.

Very central location

Stayed in April 2024

Only two lifts for the whole building can be a bit crowd sometimes

Location is in the heart of Manhattan with metro and buses stops nearby

Stayed in March 2024

The room was not very cleaned, but it was okay.

The location is very good

Stayed in April 2024

Walls super thin, you can hear everything; outdated bedroom, smelling like old

Employees were super nice, great location

Stayed in March 2024

2nd, 3rd shift staff was hard to get a hold of.

Staff was amazing, especially Jose and Mikiah.

Stayed in March 2024

Sometimes a little wait for the elevator but not too bad

Clean and well kept

Stayed in March 2024

Basic decor - rough around the edges. Bathroom sink badly cracked. Bed mattress was worn out.

Great location. Friendly staff. Room was large enough for two people to be comfortable.

Stayed in March 2024

Reception was a little shabby, could do with a freshen up.

Generous sized room with good amenities

Stayed in March 2024

Elevators were slow. Bathroom was small. Unclear about breakfast.

Great location. Room (upgraded) was bigger than expected with great view of city.

Stayed in March 2024

No fault of the Hilton, but I did not like the fact there was not a full functional restaurant with hot meals and none nearby. Cold continental breakfast only.

Rooms were extremely clean with all necessary amenities (TV, A/C, refrigerator and microwave). Although I was very comfortable, the area not so great but still extremely satisfying and safe. The rooms and facility a bit outdated due to age but extremely clean and well cared for. The Hilton associates are extremely welcoming, caring, and go beyond to ensure your stay is excellent. Because of this, I will definitely return. A BIG SHOUT OUT to Associates Kim, John Marie, and Makahal. Thank you for making me feel so welcomed...you made my stay worth every penny and time.

Stayed in March 2024