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  5. Reviews of Hilton Garden Inn Reno

Reviews of Hilton Garden Inn Reno This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

9920 Double R Boulevard, Reno, NV 89521, United States

#27 of 41 hotels in Reno

Guests' Choice

Review Score

Based on 138 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    9.1

  • Location

    8.6

  • Facilities

    8.6

  • Staff

    8.9

  • Value for money

    8.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 5, 2025

    9.0
    Nice place to stay
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    A little out of the way for our planned weekend.

    Nice quite room

    Stayed in August 2025

  • Reviewed: July 28, 2025

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    My only concern was that my room connected to the adjacent room through a shared door (which was locked), but the sound traveled really well between the two.

    Great, quiet location. A bit away from the city, but easy to get to. Exceptionally nice, clean, well-kept premises. Spacious rooms. The staff were wonderful.

    Stayed in June 2025

  • Reviewed: December 8, 2024

    8.0
    It was close to our friends.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    We ate at our friends place.

    Stayed in December 2024

  • Reviewed: November 5, 2024

    7.0
    Staff was polite friendly & helpful
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Door to pool was difficult, was unable to access it when I wanted to Exercise bikes may need some attention

    Location& was nice to have fitness area

    Stayed in November 2024

  • Reviewed: October 3, 2024

    8.0
    nice place - clean
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    All charges need to be spelled out ahead of time, such as food, parking, etc

    We did not buy the breakfast. It was too much $$. We were charged $50 after our stay for which there was no explanation. We stayed 2 nights and were quoted * per night for parking which should have been included for free with the room rate. Liked the hotel - it is close to the family we visited and the event we attended. Sad that we won't be booking there as our favorite place was only a few dollars more to book ahead and then you exceeded that with extra charges.

    Stayed in August 2024

  • Reviewed: August 9, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Whirlpool
    • Stayed 2 nights
    • Submitted from a mobile device

    Having to pay for parking. The room was already over priced.

    The room was comfortable.

    Stayed in August 2024

  • Reviewed: August 5, 2024

    7.0
    Quality hotel, more expensive that expected, be sure to request maid service or you won't get it.
    • Leisure trip
    • Travelers with friends
    • Premium Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    We stayed two nights. I didn't like that our room wasn't made up between nights. Our snacks were refilled but that person had to step over a decent stack of trash to refill them. But I learned that because we didn't request a cleaning, they don't do that. The world I live in, that kind of customer service is automatic. We overlooked the beds not being made but the trash not even attempted was not acceptable. Also, when I clicked on the booking originally, the price was $178 per night. Our actual charge was $199 per night. Also, our key card did not open the pool.

    Comfort was perfect.

    Stayed in August 2024

  • Reviewed: June 18, 2024

    8.0
    Nice quiet place to stay
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    We stayed 4 nights and maids only cleaned room 1 time despite asking for daily cleaning. Also even though they only cleaned the room 1 time they only left 2 sets of towels for 2 people. We were told they only clean every other day, if that’s the way they do it there should be towels left for 2 days instead of customer having to request towels. We did request more towels & told they would bring them but ended up having to go to front desk to get more towels.

    Clean

    Stayed in June 2024

  • Reviewed: June 1, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights

    There was an over powering smell of menthal or eucalyptus in my room. Housekeeping couldn't get smell out. No room transfer was offered.

    Friendliness of staff.

    Stayed in May 2024

  • Reviewed: May 9, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Over charge us for breakfast

    Crew

    Stayed in April 2024

  • Reviewed: April 24, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Beds were a bit hard. No breakfast vouchers.

    Room was clean. Bathroom was clean.Two coffee pods and coffee maker was nice. Three pillows per bed was nice. Easy parking

    Stayed in April 2024

  • Reviewed: April 11, 2024

    8.0
    Overall comfort was good.$18.00 fee for parking was high.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Toilet seal leaked when flushed.

    Breakfast was good.easy access from freeway was good. Parking was good. 3 pillows per bed was good. Comfortable beds.

    Stayed in April 2024

  • Reviewed: April 8, 2024

    8.0
    Comfy but sneaky
    • Leisure trip
    • Family with young children
    • King Room with Whirlpool
    • Stayed 2 nights
    • Submitted from a mobile device

    The attendant who checked us in neglected to give us our free breakfast vouchers. Free breakfast was to be included per the ad here, but instead, we spent money the previous day on a mediocre breakfast there. Upon checking out we were offered our vouchers which at that point didn't matter. We were charged $8 a day to park in an open parking lot with no security, and $5 per day for wifi.

    The bed was very comfortable and clean. Whirlpool was great, water nice and hot. Room was well stocked. Great water pressure.

    Stayed in April 2024

  • Reviewed: April 4, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Pay $10 for parking?

    Facilities, location

    Stayed in March 2024

  • Reviewed: February 20, 2024

    9.0
    Good business hotel and location that's not a casino with all a casino resort includes.
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    They charge for parking each night. I don't think this is necessary because it has a large, open parking lot surrounding the hotel.

    Beds were very comfortable. The room was clean, large and appointed well.

    Stayed in February 2024

  • Reviewed: February 12, 2024

    9.0
    The facility is good meet my expectation but custmer service was disappointed
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    Customer service. Claudia had no greeting, no direction to my hotel room, and texted the wrong message that was supposed to go to a different person. She needs more training.

    The cleanness and the level comfortable

    Stayed in February 2024

  • Reviewed: December 24, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room with Whirlpool
    • Stayed 1 night
    • Submitted from a mobile device

    The noise late at night in the room above.

    The jacuzzi tub

    Stayed in December 2023

  • Reviewed: October 18, 2023

    8.0
    It was nice, clean and I would stay here again.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The food was more expensive than going to a restaurant.

    I like the price and quality of the room.

    Stayed in October 2023

  • Reviewed: October 8, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    I left before breakfast, no one offered me water at my check-in, but offered it to people before and after me.

    Stayed in October 2023

  • Reviewed: August 27, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Room with Tub - Mobility and Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    Overall the facility was great with one exception the pool was cold.

    Stayed in July 2023

  • Reviewed: May 1, 2023

    7.0
    Expensive, no complimentary services, noisy.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Housekeeping staff woke us up at 720am on Sunday talking loudly on walkie talkies outside our room. They were loudly cleaning rooms around us and slamming doors. We ended up just getting up early and checking out as you could hear every noise. Breakfast was mediocare and not complimentary. Expected more for the high room rates.

    Location was good. Staff friendly, but difficult to understand. It was clean.

    Stayed in April 2023

  • Reviewed: April 12, 2023

    8.0
    great!
    • Couple
    • King Room with Whirlpool
    • Stayed 1 night
    • Submitted from a mobile device

    great

    Stayed in April 2023

  • Reviewed: April 3, 2023

    8.0
    exceptional
    • Travelers with friends
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    nothing to report

    very accommodating

    Stayed in April 2023

  • Reviewed: March 18, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    QUITE AND CONVENIENT PLACE ON MY WAY TO DENVER

    Stayed in January 2023

Showing 1 - 25

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