9920 Double R Boulevard, Reno, NV 89521, United States
#27 of 41 hotels in Reno
Guests' ChoiceBased on 138 hotel reviews
8.2Cleanliness
8.8
Comfort
9.1
Location
8.6
Facilities
8.6
Staff
8.9
Value for money
8.0
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End of dialog contentReviewed: August 5, 2025
Richard
United StatesA little out of the way for our planned weekend.
Nice quite room
Stayed in August 2025
Reviewed: July 28, 2025
Russell
United StatesMy only concern was that my room connected to the adjacent room through a shared door (which was locked), but the sound traveled really well between the two.
Great, quiet location. A bit away from the city, but easy to get to. Exceptionally nice, clean, well-kept premises. Spacious rooms. The staff were wonderful.
Stayed in June 2025
Reviewed: December 8, 2024
Robinson
United StatesNothing
We ate at our friends place.
Stayed in December 2024
Reviewed: November 5, 2024
Carol
United StatesDoor to pool was difficult, was unable to access it when I wanted to Exercise bikes may need some attention
Location& was nice to have fitness area
Stayed in November 2024
Reviewed: October 3, 2024
Eileen
United StatesAll charges need to be spelled out ahead of time, such as food, parking, etc
We did not buy the breakfast. It was too much $$. We were charged $50 after our stay for which there was no explanation. We stayed 2 nights and were quoted * per night for parking which should have been included for free with the room rate. Liked the hotel - it is close to the family we visited and the event we attended. Sad that we won't be booking there as our favorite place was only a few dollars more to book ahead and then you exceeded that with extra charges.
Stayed in August 2024
Reviewed: August 9, 2024
Brenda
United StatesHaving to pay for parking. The room was already over priced.
The room was comfortable.
Stayed in August 2024
Reviewed: August 5, 2024
Melina
United StatesWe stayed two nights. I didn't like that our room wasn't made up between nights. Our snacks were refilled but that person had to step over a decent stack of trash to refill them. But I learned that because we didn't request a cleaning, they don't do that. The world I live in, that kind of customer service is automatic. We overlooked the beds not being made but the trash not even attempted was not acceptable. Also, when I clicked on the booking originally, the price was $178 per night. Our actual charge was $199 per night. Also, our key card did not open the pool.
Comfort was perfect.
Stayed in August 2024
Reviewed: June 18, 2024
Ann
United StatesWe stayed 4 nights and maids only cleaned room 1 time despite asking for daily cleaning. Also even though they only cleaned the room 1 time they only left 2 sets of towels for 2 people. We were told they only clean every other day, if that’s the way they do it there should be towels left for 2 days instead of customer having to request towels. We did request more towels & told they would bring them but ended up having to go to front desk to get more towels.
Clean
Stayed in June 2024
Reviewed: June 1, 2024
Cheryl
United StatesThere was an over powering smell of menthal or eucalyptus in my room. Housekeeping couldn't get smell out. No room transfer was offered.
Friendliness of staff.
Stayed in May 2024
Reviewed: May 9, 2024
Winhannah
United StatesOver charge us for breakfast
Crew
Stayed in April 2024
Reviewed: April 24, 2024
James
United StatesBeds were a bit hard. No breakfast vouchers.
Room was clean. Bathroom was clean.Two coffee pods and coffee maker was nice. Three pillows per bed was nice. Easy parking
Stayed in April 2024
Reviewed: April 11, 2024
James
United StatesToilet seal leaked when flushed.
Breakfast was good.easy access from freeway was good. Parking was good. 3 pillows per bed was good. Comfortable beds.
Stayed in April 2024
Reviewed: April 8, 2024
Kathryn
United StatesThe attendant who checked us in neglected to give us our free breakfast vouchers. Free breakfast was to be included per the ad here, but instead, we spent money the previous day on a mediocre breakfast there. Upon checking out we were offered our vouchers which at that point didn't matter. We were charged $8 a day to park in an open parking lot with no security, and $5 per day for wifi.
The bed was very comfortable and clean. Whirlpool was great, water nice and hot. Room was well stocked. Great water pressure.
Stayed in April 2024
Reviewed: April 4, 2024
Gloria
United StatesPay $10 for parking?
Facilities, location
Stayed in March 2024
Reviewed: February 20, 2024
Susan
United StatesThey charge for parking each night. I don't think this is necessary because it has a large, open parking lot surrounding the hotel.
Beds were very comfortable. The room was clean, large and appointed well.
Stayed in February 2024
Reviewed: February 12, 2024
Ken
United StatesCustomer service. Claudia had no greeting, no direction to my hotel room, and texted the wrong message that was supposed to go to a different person. She needs more training.
The cleanness and the level comfortable
Stayed in February 2024
Reviewed: December 24, 2023
Christina
United StatesThe noise late at night in the room above.
The jacuzzi tub
Stayed in December 2023
Reviewed: October 18, 2023
Bryce
United StatesThe food was more expensive than going to a restaurant.
I like the price and quality of the room.
Stayed in October 2023
Reviewed: October 8, 2023
Elizabeth
United StatesI left before breakfast, no one offered me water at my check-in, but offered it to people before and after me.
Stayed in October 2023
Reviewed: August 27, 2023
Michael
United StatesOverall the facility was great with one exception the pool was cold.
Stayed in July 2023
Reviewed: May 1, 2023
Courtney
United StatesHousekeeping staff woke us up at 720am on Sunday talking loudly on walkie talkies outside our room. They were loudly cleaning rooms around us and slamming doors. We ended up just getting up early and checking out as you could hear every noise. Breakfast was mediocare and not complimentary. Expected more for the high room rates.
Location was good. Staff friendly, but difficult to understand. It was clean.
Stayed in April 2023
Reviewed: April 12, 2023
Tashana
United Statesgreat
Stayed in April 2023
Reviewed: April 3, 2023
Gregory
United Statesnothing to report
very accommodating
Stayed in April 2023
Reviewed: March 18, 2023
Bruno
FranceQUITE AND CONVENIENT PLACE ON MY WAY TO DENVER
Stayed in January 2023
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