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  5. Reviews of Holiday Inn St. Louis Airport West Earth City by IHG

Reviews of Holiday Inn St. Louis Airport West Earth City by IHG This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3400 Rider Trail South, Earth City, MO 63045, United States

#3 of 4 hotels in Earth City

Guests' Choice

Review Score

Based on 128 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    7.9

  • Location

    8.4

  • Facilities

    7.7

  • Staff

    8.5

  • Value for money

    7.7

  • Free Wifi

    10.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 16, 2025

    7.0
    I was attending a concert and this was perfect for what I needed for the price
    • Leisure trip
    • Solo traveler
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Some of the public areas needed tidied up on a more regular

    It has newly been renovated. The bathroom was new. The mattress was brand new. The room was awesome and clean. The hallway had different pieces of debris that obviously needed vacuumed and hasn’t been done for a couple days. All the staff were super friendly and attentive.

    Stayed in August 2025

  • Reviewed: August 5, 2025

    9.0
    was exactly what I expected
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible
    • Stayed 1 night

    The room was clean and the staff were very friendly.

    Stayed in August 2025

  • Reviewed: June 20, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds and Mobility Accessible Roll-In Shower
    • Stayed 1 night
    • Submitted from a mobile device

    Our room lacked some necessary items-- lighting in the bathroom was sub-par (2 of the lights didn't have bulbs and there wasnt asecondary light option to brighten the room). Our window only had a white sheer curtain, nothing heavy or dark to block the sunlight when the sun rises at 6 am.

    It's a nice, clean hotel close to the amiptheater, casino and plenty of restaurants. Very nice pool. Staff was accommodating & welcoming. The rooms are tidy and spacious. Cute little vanity in our room to get ready at!

    Stayed in June 2025

  • Reviewed: June 19, 2025

    7.0
    Just ok! Worth the Value for a quick visit.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    The Smell!!!! Lobby area smelt like they have plumbing issues. Lobby is not inviting, dark and out dated.

    Location worked out well. Room was comfortable.

    Stayed in May 2025

  • Reviewed: January 27, 2025

    9.0
    Ok
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Communications Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    My tub was stopped up after taking a shower water wouldn’t drain also kids ran up and down hallway at 4 in morning and a lot of jumping and booming on top of my room and next door

    The location the food the car

    Stayed in January 2025

  • Reviewed: December 19, 2024

    7.0
    Good place to stay for price and location
    • Leisure trip
    • Couple
    • King Room - Mobility Access/Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    TV didn’t work

    Location

    Stayed in December 2024

  • Reviewed: November 13, 2024

    9.0
    Very nice location overall, would definitely stay again!!!
    • Leisure trip
    • Travelers with friends
    • Standard Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The check in people were a little off, They were totally occupied with other things while I was checking in, and when I tried to buy a drink and snack they were the same way?

    The restaurant was awesome and the waiting staff was even better, Housekeeping was extremely helpful

    Stayed in October 2024

  • Reviewed: October 3, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    The staff was rude not only to me but to each other.

    Stayed in September 2024

  • Reviewed: September 6, 2024

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    I specifically called to verify there would be shuttle service to the amphitheater prior to reserving the stay. Nothing was mentioned about it at check in. At 5pm we called to get a reservation for the shuttle and we're told it was full and no additional riders would be taken. Very disappointing!

    I liked the cleanliness of the room and friendliness of the late night staff.

    Stayed in September 2024

  • Reviewed: July 31, 2024

    9.0
    Just passing through! Enjoyed my quiet stay at this Holiday in !
    • Solo traveler
    • Standard Queen Room with Two Queen Beds - Communications Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Sort of an awkward location to get to, but not a big deal. Overall a very nice place for the value!!

    Friendly staff. Clean facilities.

    Stayed in July 2024

  • Reviewed: July 16, 2024

    6.0
    It was ok. No light bulb in the floor lamp. Need a hand towel holder near sink.
    • Leisure trip
    • Couple
    • King Room - Mobility Access/Hearing Accessible
    • Stayed 3 nights
    • Submitted from a mobile device

    Offered smaller portions.

    Food and services were fine.

    Stayed in July 2024

  • Reviewed: July 15, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    In the evening, the hallway to our room smelled of marijuana.. Once in our room, I could still smell Marijuana. I just wish if there is no smoking, that would include vaping.

    The room was clean and comfortable. It was close to our activity.

    Stayed in July 2024

  • Reviewed: July 12, 2024

    7.0
    Breakfast not included
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was not included, for $200 a night it should be included

    Great staff

    Stayed in July 2024

  • Reviewed: June 10, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Great AC. Clean bathrooms, towels and sheets. TV was good. Double queen bed room was set up very nice.

    Exceptional front desk staff.

    Stayed in June 2024

  • Reviewed: June 2, 2024

    6.0
    Good rooms amenities not so much
    • Leisure trip
    • Couple
    • King Room - Mobility Access/Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast was made out to sound like it was included with the room it was not an rather expensive 4$ for a cup of coffee felt high

    Not far from the venue an it was clean

    Stayed in June 2024

  • Reviewed: August 26, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was great

    Clean room..friendly staff

    Stayed in July 2023

  • Reviewed: July 20, 2023

    6.0
    The hotel was convenient to activities
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 2 nights

    Dated

    Convenient

    Stayed in July 2023

  • Reviewed: June 14, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    clean and well staffed

    location is a very short distance from Hollywood casino which was where we saw a concert

    Stayed in June 2023

  • Reviewed: June 12, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible
    • Stayed 2 nights
    • Submitted from a mobile device

    When we first walked in our room it reeked of cigarette smoke. Our room wasn’t ready at check in so we waited at the bar for them to call us when it was ready and after and hour my husband went to check on it because we had a concert to get to. They had forgot about us. We still made the concert so it wasn’t that big of a deal, just frustrating. The waitress Saturday morning was absolutely horrible. we sat down and she ignored us. Kinda tossed menus at us and went about her business. She asked if we were ready yet about 10 minutes later and when I asked if we could get some drinks she rolled her eyes. At the same time she was ignoring the rest of the people in the restaurant. Luckily after we ordered bloody Mary’s she had to go get April (the best employee we encountered) and she became our waitress as well as the cook. April would try and help the other lady by teaching her the things she was making mistakes on and the other waitress would reply with “I know how to do my job” or “if you’re going to be out here telling me what to do then you may as well do it yourself”. It was very unprofessional and made us very uncomfortable. Other than that, the only other issue was the bar didn’t open until 5:00. There was an afternoon Cardinals game on and we wanted to watch it and have a couple drinks and they were closed. We ended up going down the road to Dave and Busters.

    The bed was very comfortable. The shuttle to and from the amphitheater was very convenient. April the bartender we had on Friday and she was also the cook on Saturday morning was awesome. The food was great and she was super sweet.

    Stayed in June 2023

  • Reviewed: March 26, 2023

    8.0
    Overall, it was a nice stay.
    • Leisure trip
    • Solo traveler
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The only snag in my stay was my room did not have a hair dryer.

    During this stay, the staff was very helpful and professional.

    Stayed in March 2023

  • Reviewed: March 6, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Our room stunk. And there was food still in the floor when we got there in the closet was a banana pepper we noticed there was not fire alarm but the biggest issue was the smell. It was a weird smell that we couldn't figure out. They also didn't clean room the time we were there and we didn't put the sign on the door for them not too. We needed new towels and trash taken out but they never did. We stayed 2 nights and normally rooms are cleaned daily unless u request them not to be

    The location was good.

    Stayed in March 2023

  • Reviewed: February 8, 2023

    6.0
    I would go back. I’ll just eat elsewhere for dinner and avoid the front desk.
    • Solo traveler
    • Standard Queen Room with Two Queen Beds - Communications Accessible
    • Stayed 2 nights
    • Submitted from a mobile device

    most of the front desk staff I encountered were very grouchy. They didn’t offer clean towels or to dump the trash. The restaurant/bar was supposed to be open until 9/10 and when I got back from the hospital at 8 after not eating all day it was closed.

    clean, quiet and the beds we’re comfortable restaurant staff was very friendly in the AM

    Stayed in February 2023

  • Reviewed: February 4, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    was disappointed with the shuttle only two times in am. Felt it was misleading with the parking and shuttle service. So we ended up going to airport to park. Also had to pay for breakfast of other two staying, only get one pass for breakfast. Then after I paid for two breakfast Chef called in that day. So needless to say left and went to airport to have breakfast and park.

    convenient to airport

    Stayed in February 2023

  • Reviewed: October 24, 2022

    8.0
    Front desk staff and restaurant waitress were all very pleasant and helpful. Very comfortable bed.
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    2 lightbulbs we're out in our room. We told the staff at the desk after checking in in the evening and they were replaced the next morning.

    Breakfast menu was good. One entree was a large enough portion for 2 of us to share.

    Stayed in October 2022

Showing 1 - 25

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