420 West University Drive , South Bend, IN 46545, United States
#32 of 47 hotels in South Bend
Guests' ChoiceBased on 631 hotel reviews
7.2Cleanliness
7.5
Comfort
7.6
Location
8.5
Facilities
7.2
Staff
8.1
Value for money
7.7
Free Wifi
10.0
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End of dialog contentReviewed: August 12, 2025
Gerald
United StatesNot applicable
Smelled nice and was clean.
Stayed in August 2025
Reviewed: August 10, 2025
Mark
United States1) staff was apathetic at best, and excelled at being unavailable 2) asked the clerk on check on to recommend a local non-franchise restaurant…her answer…I don’t eat at out, I don’t know what is nearby, sorry can’t help 3) staff working buffet dragged her braid through food while refilling cold eggs at breakfast, no swap out of food 4) mentioned to staff waffle batter wasn’t flowing; her response…it’s probably plugged…no big deal and walked away 5) room had a musty smell, carpet was damp, fit & finish of room felt like they got halfway through a referb and stopped, sink stopper was non functional, and slow to drain, tub needs to be reglazed or replaced, commode was almost too low to use, almost impossible to get up from, 6) dope was being smoked in another room on the floor we were on, mentioned to desk, response…”it happens, oh the rooms are nonsmoking, they will get charged” 7) table lamp had a 3 section base…nice lamp if the mounting thread apneas tight, the sections of the lamp sat at 45 degrees to one another, 8) light bulbs dead in several ceiling lights
Location was great for planned activities, food, shopping, gas close by
Stayed in August 2025
Reviewed: August 2, 2025
Savelkoul
United StatesBreakfast not many options for Gluten free.
Room was clean and well organized
Stayed in July 2025
Reviewed: July 30, 2025
Denise
United StatesCleaning and working equipment
Parking área
Stayed in July 2025
Reviewed: July 22, 2025
Timothy
United StatesAge, old stained bathtub. Toilet leaked after flush, exhaust fan in bathroom didn’t work. Second floor smelled like mold. Room was stuffy, definite aroma in there as well. Glad my stay was only 3 days for a funeral. Won’t return.
Location, breakfast included.
Stayed in July 2025
Reviewed: July 21, 2025
Caitlin
United StatesRoom smelled old and musty and felt damp.
Location
Stayed in July 2025
Reviewed: July 19, 2025
Leah
United StatesI prepaid for my room. I gave my card upon check-in as one does for the deposit hold. Two days after I checked out, they charged that card for my hotel stay again, even though I prepaid. When I called to get that figured out, the gentleman who answered was at first very nice about it but soon turned abrupt and constantly talked over me. Eventually, he refunded the extra stay. Another two days later, I saw that the money had been refunded but then they also charged me for a random amount which totalled almost the amount for my hotel stay that they had just refunded. I had to call AGAIN. I talked to the gentleman who was again rude and quite abrupt. None of this was my fault but his attitude made it seem like he was blaming me. Now, today, a solid week later, I finally received the refund for the money that shouldn't have been charged EVER to my card. This wasn't the first issue I've had at this hotel but didn't provide a review previously because I figured they were isolated incidents. Needless to say, I won't be staying here again. The hotel wasn't great enough to want to go through that again and the selection of hotels in that area is plentiful that I won't need to.
It was an average hotel. Nothing special, nothing bad about the hotel specifically.
Stayed in July 2025
Reviewed: July 16, 2025
Christine
United StatesCut my finger on the bathroom sink. Toward the center of the sink bowl itself
Room set up and good location, friendly staff
Stayed in July 2025
Reviewed: July 9, 2025
Stephen
United StatesThe room was musty. Seemed damp. The air conditioner did not really help. Small hairs (either dog or human) on all the sheets. Not discovered until late bedtime. Hairs in the bathroom. Simply not cleaned properly. Also the pool was steaming hot; had to leave after a few minutes to get fresh air. Overall a bit disappointing. I was looking forward to a. Country Inn and Suites and have great luck with the brand in the past, just disappointed in this location.
Great location. Very nice lobby and a pretty decent breakfast.
Stayed in July 2025
Reviewed: July 1, 2025
Sumit
IndiaLocation
I like the property , Staying in this Hotel from Last 14 Years
Stayed in June 2025
Reviewed: June 30, 2025
Britnee
United StatesNo complaints
Great location, room was as expected and clean. We arrived early on a busy weekend and they still were able to get us checked in early so that was appreciated.
Stayed in April 2025
Reviewed: May 28, 2025
Dawn
United StatesThe pool was closed. Not a huge deal, but a little disappointing because I did pick the hotel (partially) for the pool. Definitely wasn’t a deal breaker though.
The staff in the morning were wonderful. Very kind and helpful. The location was perfect for our needs.
Stayed in April 2025
Reviewed: May 21, 2025
Perez
United StatesAll good
My family didn't get up for breakfast myself on the other hand got up and had waffles eggs and sausage links and coffee every morning , we stayed here few times before we like it we will return for sure
Stayed in May 2025
Reviewed: May 8, 2025
Sheli
United StatesThe outlets in the room! The outlet by the bathroom/bed wouldn't hold my cord. It's super loose so I couldn't charge my phone or use my hairdryer there.
We didn't need our room cleaned because we only stayed 2 nights, but we met the cleaning lady in the hallway and she was super nice! Breakfast was really good.
Stayed in May 2025
Reviewed: May 5, 2025
Flemming
United StatesThere were 2 men next door to us that were arguing and making noise.
We did not have breakfast.
Stayed in May 2025
Reviewed: May 4, 2025
Steve
United StatesNothing
Very friendly
Stayed in March 2025
Reviewed: May 1, 2025
George
United StatesBreakfast was so so. Not much variety from day to day.
Staff was friendly and helpful. Very pleasant experience.
Stayed in April 2025
Reviewed: April 11, 2025
Aydin
United StatesIt was ok.
Stayed in March 2025
Reviewed: April 1, 2025
Cathy
United StatesPool water was cold and there was no milk available at breakfast by 9:00am.
Stayed in March 2025
Reviewed: March 3, 2025
Patti
United Statesfirst room we were given stunk of cigarette smoke. We got a different room.
clean, good location
Stayed in March 2025
Reviewed: February 24, 2025
Nickelson
United StatesIt could have been cleaner and we couldn't get a remote to work for the TV we tried 4 different ones otherwise it was fine
Stayed in February 2025
Reviewed: February 22, 2025
Donna
United StatesWe stayed one night. Arrived late and left early. We have nothing to not like
Clean with friendly staff
Stayed in February 2025
Reviewed: February 16, 2025
Bessie
United StatesNothing
Every thing was great
Stayed in February 2025
Reviewed: February 2, 2025
Jason
United StatesCheck out time
Staff, pool and, the laundry room
Stayed in February 2025
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