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  5. Reviews of Crowne Plaza Orlando - Lake Buena Vista by IHG

Reviews of Crowne Plaza Orlando - Lake Buena Vista by IHG This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

8686 Palm Parkway, Lake Buena Vista, Orlando, 32836 FL, United States

#275 of 408 hotels in Orlando

Guests' Choice

Review Score

Based on 314 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.4

  • Location

    8.8

  • Facilities

    7.9

  • Staff

    8.4

  • Value for money

    7.9

  • Free Wifi

    8.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: July 23, 2025

    8.0
    It was very nice overall and the manager was so friendly and helpful
    • Leisure trip
    • Couple
    • Standard King Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    More carts for luggage

    It was convenient and very affordable and you had the SpongeBob channel

    Stayed in July 2025

  • Reviewed: July 19, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The sink was clogged in the room, and the AC wasn't cooling properly, housekeeping didn't clean the room.

    The balcony in the room, pool with slide, and friendly staff

    Stayed in July 2025

  • Reviewed: June 22, 2025

    7.0
    Pretty nice
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds and Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    The water pressure was low. Better variety in the breakfast area, free parking would help too.

    That pool area is huge! Although it could use additional umbrellas for the lounges. Location was excellent. Beds were super comfortable. Ana, front desk staff, was super friendly!

    Stayed in June 2025

  • Reviewed: May 17, 2025

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bar staff kept me great company while I was trying to stay awake till a reasonable time to avoid being to jet lagged! Breakfast was yum and plentiful. The coffee was amazing! The little marketplace is a brilliant idea.

    Stayed in May 2025

  • Reviewed: May 12, 2025

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Hidden fees

    Convienient to Disney

    Stayed in May 2025

  • Reviewed: April 28, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Noisy

    Stayed in April 2025

  • Reviewed: April 2, 2025

    9.0
    Great room, friendly staff and perfect location.
    • Leisure trip
    • Couple
    • Standard King Room with Balcony and Tub - Mobility Accessible
    • Stayed 6 nights
    • Submitted from a mobile device

    The hotel was a 25 minute walk from Disney Springs and a 2 minute walk from the Lynx bus route. Any questions we had, we always received great customer service. The breakfast buffet which was included in our stay was delicious and we had a variety of hot and cold food. There is a lovely pool on premises, we didn’t utilize;We wished we could have stayed longer. We were also happy to see it is a pet friendly hotel. We had no complaints about our room. It was clean and modernized furniture. At night we could see Disney fireworks from our balcony. We would definitely stay again and will recommend other family and friends to stay there as well.

    Stayed in March 2025

  • Reviewed: March 27, 2025

    7.0
    overall hotel is in a great location, clean, great food, pool was also great, family friendly.
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights

    I was very upset that there was a parking fee if $40 per day, it should be included in the night rate, theres not even a security guard on site to charge that amount for one car and per night it wasnt even a one time fee, the fee was per night.

    breakfast was great.

    Stayed in March 2025

  • Reviewed: February 27, 2025

    7.0
    The hotel needs immediate renovation! This is not what a 4-star hotel’s supposed to be. Definitely not worth the money.
    • Leisure trip
    • Solo traveler
    • Standard Room
    • Stayed 6 nights
    • Submitted from a mobile device

    The pool and the pool area are small and nothing like in the pictures. The restrooms close to the pool are dirty, even when it was not busy. The carpets are old and dirty. Breakfast was okay, with the exception of, what so called there, coffee, which was undrinkable!. It was striking to see that they have one use plastic cutleries and bowls for the guests to have their breakfast! Moreover, the breakfast area, especially the floor, is dirty and sticky. There is not an actual restaurant for dinner. They just serve some dishes in the breakfast area. There is absolutely no sound isolation! You can hear every little noise coming from adjacent rooms, as well as the corridor. The door of the room is so old that one can see the corridor light. Also, the balcony door and window do not properly close and you can hear the sound of the cars driving by in the highway. The faucet and the shower are also old and do not work as they should. It’s the first hotel I see, and I’ve been in many, using white towels to mop the floor!!! Well, at least, I hope they are not the same ones given to the guests.

    The personnel was very friendly and helpful. They kindly accommodated all my requests. There was a problem with the light in the bathroom, which was fixed within an hour. The hotel is very conveniently located, walking distance to a lot of restaurants and close to the Disney parks. I was also very positively surprised that they allowed me to late check out (14:00) without any extra charge.

    Stayed in February 2025

  • Reviewed: February 11, 2025

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Standard Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Located good, clean, room was nice.

    Stayed in February 2025

  • Reviewed: February 1, 2025

    9.0
    I’ll be back
    • Leisure trip
    • Family with young children
    • Standard King Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    The ac was auto… didn’t stay on like I wanted it to

    Almost everything

    Stayed in January 2025

  • Reviewed: January 28, 2025

    7.0
    The lady at the reception was very helpful
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds and Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    The cleaning service was not up to scratch

    Location was good

    Stayed in January 2025

  • Reviewed: January 13, 2025

    9.0
    Nice staff, clean.nice breakfast.
    • Leisure trip
    • Couple
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Nice staff. Location. Nice room.clean

    Stayed in January 2025

  • Reviewed: January 6, 2025

    8.0
    Good.
    • Leisure trip
    • Group
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    I chose the “pay at property” option. My card on file was not the one I wanted to use. They charged it as a “hold” but I was not informed of that. It overdrew my account. They did process a refund, but I have not received it yet.

    Very clean.

    Stayed in January 2025

  • Reviewed: January 4, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds and Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    Clean and friendly people

    Good service

    Stayed in January 2025

  • Reviewed: January 3, 2025

    8.0
    Nice hotel, probably would book again.
    • Leisure trip
    • Couple
    • Standard King Room with Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    It liked that it was close to a lot of places I visited.

    I liked the location & the front desk workers.

    Stayed in January 2025

  • Reviewed: December 14, 2024

    8.0
    Stinks, but location was ideal to all the attractions.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds and Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Hallway smelled horrible like marijuana and old cigarettes though it was supposed to be a smoke free facility.

    Theresa was beyond sweet at our very late checking in due to car issues delaying our arrival. She was very kind!

    Stayed in December 2024

  • Reviewed: October 2, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Standard Room
    • Stayed 8 nights
    • Submitted from a mobile device

    Some facilities are not available in the hotel like laundry, shuttle bus from/to airport

    Stayed in September 2024

  • Reviewed: October 1, 2024

    9.0
    Crown Plaza gave a wow experience.
    • Leisure trip
    • Solo traveler
    • Standard King Room with Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    Everything was good.

    Friendly staff.

    Stayed in September 2024

  • Reviewed: September 28, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds and Balcony
    • Stayed 5 nights
    • Submitted from a mobile device

    no waaher/dryer available in Facility

    I love that my room would get cleaned at my convince.

    Stayed in September 2024

  • Reviewed: August 24, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds and Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Not free breakfast

    Swimming pool

    Stayed in August 2024

  • Reviewed: July 27, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room with Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    No safety box in the room.

    Location

    Stayed in July 2024

  • Reviewed: July 12, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room with Balcony
    • Stayed 2 nights

    sausage in the first day and beacon the second day was cooked in the fryer and was greasy, french toast was very dry scrambled eggs over cook

    good cleaning service, room is comfortable

    Stayed in July 2024

  • Reviewed: July 1, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds and Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff. The receptionist was wonderful

    Stayed in June 2024

Showing 1 - 25

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