Reviews of Home2 Suites By Hilton Carlsbad New Mexico This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
3500 National Parks Highway, Carlsbad, NM 88220, United States of America
#2 of 24 hotels in Carlsbad
Guests' ChoiceReview Score
Based on 297 hotel reviews
9.0Score breakdown
-
Cleanliness
9.3
-
Comfort
9.3
-
Location
9.1
-
Facilities
9.3
-
Staff
9.4
-
Value for money
8.7
-
Free Wifi
9.4
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: April 22, 2022
Fiona
United States of America36 Reviews2 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The property is new and comfortable. Room is big and clean. Breakfast is good.
Stayed in April 2022
-
Reviewed: April 21, 2022
Ted
United States of America5 Reviews10Exceptional- • Leisure trip
- • Couple
- • King Studio Suite - Hearing Access/Non-Smoking
- • Stayed 3 nights
Earlier breakfasts
Stayed in April 2022
-
Reviewed: April 21, 2022
Melanie
United States of America4 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Nice folks work here.
Stayed in April 2022
-
Reviewed: April 18, 2022
Sylvia
United States of America9 Reviews9.0“Very nice place to stay”- • Leisure trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
everything was good
it was very nice and clean
Stayed in April 2022
-
Reviewed: April 18, 2022
Mary
United States of America13 Reviews8.0Very Good- • Leisure trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Barking dog across the hallway. Very crowded breakfast buffet with no one overseeing clean up/ cleanliness, wiping tables, etc.
Room very comfortable and clean as we're gym and laundry
Stayed in April 2022
-
Reviewed: April 15, 2022
Kathleen
United States of America16 Reviews9.0“Comfortable, clean, convenient”- • With a pet
- • Leisure trip
- • Solo traveler
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
Need more towel racks !!
I did not have breakfast. I love the Home 2 Suites & have used several of them. They are comfortable, large enough & the kitchenette is great !!
Stayed in April 2022
-
Reviewed: April 14, 2022
Roshani
United States of America6 Reviews3 helpful votes10Exceptional- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Friendly and helpful staff Large, clean, modern rooms Outdoor fire pit and Cornhole. Good brewery with great gourmet pizza next door.
Stayed in April 2022
-
Reviewed: April 8, 2022
Jenn
United States of America66 Reviews7 helpful votes9.0“An upgrade compared to standard hotel room”- • Business trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
Nothing except a stove or burner would have been useful.
Kitchen facilities (but no stove) and laundry ($2 each for wash and dry). Nice color scheme, comfortable beds, blackout shades, decent breakfast. Next door is a great brewery and pizza place.
Stayed in April 2022
-
Reviewed: April 7, 2022
Rashi
United States of America1 review9.0Wonderful- • Leisure trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
The breakfast could have been better
Really friendly and helpful staff
Stayed in April 2022
-
Reviewed: April 4, 2022
Gilbert
United States of America1 review10“Very comfortable and the staff was very welcoming!”- • Leisure trip
- • Family with young children
- • Studio Suite with Two Queen Beds - Hearing Access/Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The breakfast could have used more items like waffles, bacon, and sausage. A swimming pool would have been nice since the weather was warm.
The front desk lady was extremely friendly and helpful! Staff was also just as friendly and even though we were there Friday night to Sunday morning the staff managed to fit in housekeeping! We really appreciated the effort in doing so because we were there for a baseball tournament and the room can get really messy.
Stayed in April 2022
-
Reviewed: April 3, 2022
Raegan
United States of America22 Reviews3 helpful votes10“Excellent location to get to Carlsbad Caverns and Guadalupe National Park”- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 3 nights
Great breakfast. Fun back patio with cornhole and grills. Plenty of amenities.
Stayed in March 2022
-
Reviewed: March 20, 2022
Brenda
United States of America3 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Studio Suite with Two Queen Beds - Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
it was exceptional, especially the staff. Hands down any place else I’ve ever stayed their staff was the best!
very nice, clean and the staff was awesome!
Stayed in March 2022
-
Reviewed: March 20, 2022
Kathleen
United States of America1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
breakfast was sparse
very clean and spacious rooms
Stayed in March 2022
-
Reviewed: March 14, 2022
Sara
United States of America3 Reviews8.0“nice place, overpriced for what we got.”- • Leisure trip
- • Group
- • King Studio Suite - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
they ran out of towels, and didn’t keep the coffee bar 24 hrs. biggest complaint is that the breakfast only had waffles and bananas and they promised a free breakfast.
very clean and spacious. great location, welcoming, had a gym.
Stayed in March 2022
-
Reviewed: February 22, 2022
Jill
United States of America19 Reviews10“Great staff and big rooms.”- • Leisure trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
I can't think of anything.
The hotel was easy to find and the real treat to staying here was the friendliness of the front desk staff. They were warm and welcoming and customer-service oriented. The room was extremely spacious and really clean. The 4 of us fit comfortably in the room with our luggage.
Stayed in January 2022
-
Reviewed: February 16, 2022
Teresita
United States of America27 Reviews4 helpful votes10“Finally, A First-Rate Hotel! Met All Expectations and more!”- • Leisure trip
- • Family with young children
- • One-Bedroom King Suite - Mobility and Hearing Access/Non-Smoking
- • Stayed 1 night
Nothing. Everything was superb!
This hotel was a pleasant surprise. Not only, was it exceptionally clean ( 2 years new) throughout but the staff were so helpful and accommodating, and beds were super comfy. This felt like a five star hotel. The room was enormous for a one bedroom suite with full size fridge, full kitchen with dishwasher and complete set of cutlery, etc. Most importantly, there was an extra sink and mirror outside of the bathroom and bedroom. The bathroom was humongous and dual entrance so that one does not have to enter the bedroom to get to the bathroom. The entire suite was perfectly designed with lots of chairs, tables, desks, and storages. There was two beds in the bedroom and two in the living area. They definitely had a family of 5 in mind when they designed this. I wish all the other hotels would follow suit. Breakfast was plentiful and very good and excellent coffee. Parking free and plenty.
Stayed in February 2022
-
Reviewed: February 14, 2022
Luis
United States of America1 review10“very Good experience”- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
needs a pool
the environment and the stuff and cleanliness
Stayed in February 2022
-
Reviewed: February 8, 2022
Amy
Belgium16 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Family with young children
- • Studio Suite with Two Queen Beds - Hearing Access/Non-Smoking
- • Stayed 1 night
The night manager was very friendly and helpful when we came down to the lobby at 4 am for coffee (we were jetlagged). The rooms were very roomy and comfortable for our group of four family members.
Stayed in January 2022
-
Reviewed: January 28, 2022
Patricia
United States of America106 Reviews17 helpful votes8.0“A good road side hotel”- • Leisure trip
- • Couple
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
We were on a road trip and was convenient
Stayed in November 2021
-
Reviewed: January 26, 2022
Henry
United States of America5 Reviews10“Very nice”- • Leisure trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
clean & great condition
Stayed in January 2022
-
Reviewed: December 25, 2021
Kelly
United States of America48 Reviews9 helpful votes9.0“Nice place”- • Leisure trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
The tables in the lobby were not cleaned between guests eating there. By 9am the tables were pretty bad.
Nice big room. Friendly, helpful staff. Good breakfast with premade omelets and waffle maker. Good selection of breads and muffins.
Stayed in December 2021
-
Reviewed: December 19, 2021
Nomadic
United States of America102 Reviews25 helpful votes9.0“Almost perfect...”- • Leisure trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Room has thin walls and can hear every noise from their pantry to the lobby. First night was rough. We couldn't sleep. Pillows were too soft .
We almost love everything about this hotel. Modern and practical, we love the design and layout of the room. It has everything we needed for a comfortable longer stay. Furnitures are new, very clean and well maintained. Bed and linens were comfortable.The kitchenette is great used of space equipped with microwave,, medium sized refrigerator, microwave, dishwasher and waste disposal. No stove top but they have portable one upon request to the reception. Well lighted room, lamps for the seating area,bedroom and work desk. Good use of privacy curtain. Main window has a thick drop down curtain that blocks the light. Alot of storage space to put your belongings. Pet friendly room.Nice open lobby. Friendly and professional staff. They follow Covid guidelinesby wearing masks , social distancing and hand sanitizers. Good location if visiting Carlsbad Caverns. Quick access to the road. Warm breakfast was delicious.
Stayed in December 2021
-
Reviewed: November 5, 2021
Trenna
United States of America6 Reviews10Exceptional- • Leisure trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Very nice place to stay!
Stayed in November 2021
-
Reviewed: October 29, 2021
Jacqueline
United States of America30 Reviews2 helpful votes8.0“Great location at the south end of Carlsbad.”- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
The sofa sleeper had a bottom sheet left on it from previous guests that was stained.
Room was quiet. Breakfast offered had many offerings. It was good for us since we had 3 separate places to sleep with the sofa bed. The room was clean except for the stained sheet on the sofabed that had been left on from previous guests.
Stayed in October 2021
-
Reviewed: October 17, 2021
Rasima
United States of America40 Reviews3 helpful votes8.0“Good breakfast for covid times”- • Leisure trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Toiletries should be for 2 persons and for all days of stay There was Shampoo/conditioner for just 1 person for 2 days of stay.
Good breakfast. Comfortable bed.
Stayed in October 2021
