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  5. Reviews of Home2 Suites By Hilton Memphis East / Germantown, Tn

Reviews of Home2 Suites By Hilton Memphis East / Germantown, Tn This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

6811 TraVure South, Memphis, TN 38138, United States

#45 of 111 hotels in Memphis

Guests' Choice

Review Score

Based on 52 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.1

  • Location

    9.3

  • Facilities

    9.1

  • Staff

    8.9

  • Value for money

    8.4

  • Free Wifi

    5.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: July 8, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Very clean

    Stayed in July 2025

  • Reviewed: June 25, 2025

    10
    The staff was nice and pleasant. The room was cleaned. My husband and I will come back and stay.
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Nice and clean

    Stayed in June 2025

  • Reviewed: August 26, 2024

    10
    Excellent
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    It was clean and affordable. Nice staff, just wanted some hot food. Went to Waffle House instead, Otherwise, I really enjoyed staying.

    Stayed in August 2024

  • Reviewed: July 2, 2024

    10
    Good need more of breakfast selection
    • Leisure trip
    • Group
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast

    Location and cleanliness

    Stayed in July 2024

  • Reviewed: April 11, 2024

    10
    Great place and great people
    • Leisure trip
    • Family with young children
    • Queen Studio Suite - Hearing Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    All great

    Stayed in April 2024

  • Reviewed: March 25, 2024

    10
    Exceptional
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was in a great area. The room was clean. No one was loud. The staff were good.

    Stayed in March 2024

  • Reviewed: January 27, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    Very inattentive staff. One day we were left without breakfast due to employee calling sick. When we complained, we were told that the manager will get back to us to resolve the issue. No one ever called back. We left numerous messages to no avail. Stay there on on assumption that all go well. I never expected this from Hilton property

    Close to the airport. Rooms were comfortable. quiet location

    Stayed in December 2023

  • Reviewed: January 25, 2024

    9.0
    A pleasureable trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing not to like

    Everything even the food was awesome

    Stayed in January 2024

  • Reviewed: December 7, 2023

    10
    Clean and Nice
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Loved everything

    Everything! Good location! Good breakfast! Excellent staff

    Stayed in December 2023

  • Reviewed: July 19, 2023

    9.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Staff was very nice!! Clean rooms

    Stayed in July 2023

  • Reviewed: July 6, 2023

    10
    It’s a very nice hotel! I always enjoy my stay. It’s normally where I stay when I’m in town for work.
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I really enjoyed the fact that this property is hidden and away from the road.

    Stayed in April 2023

  • Reviewed: June 25, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Very nice staff at the front desk, clean facility inside and outside. My suite was huge. The Breakfast wasn't bad.

    Stayed in May 2023

  • Reviewed: June 14, 2023

    8.0
    Great location and close to everything.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    great location!

    Stayed in May 2023

  • Reviewed: May 8, 2023

    10
    Excellent. Recommend this place to everyone!!!
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Everything was excellent. Lauren and Larry that checked us in was very friendly and helpful. Let us check in early. Even though it wasn’t check in time yet. Room was exceptionally clean. Everyone was friendly and very helpful. Will be choosing Home 2 Suites again when I travel. Or come back to the Memphis area. Great property!!!!!

    Stayed in May 2023

  • Reviewed: February 27, 2025

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    Stains all over the couch. Sheets didn’t look clean and my shower was cold in the a.m. totally unacceptable for a hotel that costs $200/ night

    Location

    Stayed in February 2025

  • Reviewed: November 10, 2024

    7.0
    Good
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    We got to our room, and it was not clean. They still had trash on the table, and they did not remove the use soap. To say the least, we were not happy. We will not choose this location again

    Stayed in November 2024

  • Reviewed: July 11, 2024

    7.0
    We have been introduced to Home2 Suites just on this trip and like most locations but not all.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    Access to the front desk after coming in the main entrance is terrible as it is filled with couches and chairs. Have to walk around everything just to get to the desk and this is difficult with hands full of luggage. Have been on the road for 21 days now and have had an included breakfast in all but 2 locations. At this particular location, the breakfast provided was without a doubt the worst meal of our trip. The entrees are pre-packaged items and are nothing short of disgusting. A cold boiled egg was many times better than the hot food provided. Also, only Queen beds at this location which is very disappointing. There is room for a King.

    We like the Suite accommodations with lots of counter space and lots of open shelving to place items.

    Stayed in July 2024

  • Reviewed: June 28, 2024

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I requested a crib 2 months in advance and called 2 days prior to confirm. Upon my arrival I was informed that there was no crib for my 6 months old. After an hour complaining an incomplete crib was found without a mattress. On my second day of stay, I was contacted by Hilton for a follow up about my stay and when the problem was reported I was told that there was nothing they could do. You pay high prices to put your baby to sleep in a crib without a mattress

    Stayed in June 2024

  • Reviewed: April 10, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Check in clerk was not welcoming. Indifferent. Breakfast had a lot of choices, but the way it was served was not great. Only one or two items left and not very warm.

    Very nice room. Comfortable bed.

    Stayed in April 2024

  • Reviewed: December 3, 2023

    5.0
    way too expensive for the few things I needed.
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I was only there for 8 hours. All I needed was a bed,a toilet, coffee, and tv. Coffee in the room was mediocre. Coffee in the lobby T 5:00 am was ice cold! I had to leave too early for free breakfast. The tv in my room had no video, just audio. The screen was frozen on some creepy looking man. I was there for the St Jude Marathon.

    Clean, safe, comfortable

    Stayed in December 2023

  • Reviewed: December 8, 2022

    4.0
    Disappointing
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Half the time no was at the desk and then when asked questions they didn’t know the answers. Blow dryer did work. No shampoo or soap in the dispenser in shower. Refrigerator was nasty. Lobby was closed several nights early coming back from conference couldn’t even get a cup of coffee. Breakfast was ok. I think next I will stay down the road at lower rate because I didn’t get anything special paying more.

    Stayed in December 2022

  • Reviewed: November 14, 2022

    4.0
    Disappointing
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    No pool indoor

    Nothing

    Stayed in November 2022

  • Reviewed: November 14, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Bathroom door broken, iron board broken,remote tv not working

    Friendly staff, very clean

    Stayed in November 2022

  • Reviewed: September 12, 2022

    5.0
    Fair
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    upon arrival we were not provided keys as their machine was down and being worked on. I find this understandable. We were walked to our room and let in. Once we went to the game and returned back to the hotel. There was no one at the front desk we could not get in until one of the hotel guest (unknown) let us in but still waited 10 minutes. I decided walk over to the Hilton hotel front desk since both are connected. There was the front desk individual that had my sister key but had to get my daughter and myself keys yo our room still. Even though it was just an overnight stay I just never had this issue with any hotel.

    the property is clean

    Stayed in September 2022

Showing 1 - 25

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