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  5. Reviews of Hometown Inn North Hills

Reviews of Hometown Inn North Hills This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

9401 Sepulveda Boulevard, North Hills, CA 91343, United States of America

Review Score

Based on 387 hotel reviews

6.2

Score breakdown

  • Cleanliness

    6.6

  • Comfort

    6.6

  • Location

    6.9

  • Facilities

    6.3

  • Staff

    7.4

  • Value for money

    6.8

  • Free WiFi

    6.6

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: July 19, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    I love 💕 hometown inn when we arrived there it was hot outside but when we got to the room they had our air conditioner going and that is refreshing i

    Stayed in July 2023

  • Reviewed: July 19, 2023

    2.0
    Not really pleasant stay
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    the facility itself It was not a pleasant stay, the room should be renovated and seems to be subject for renovation but they still let people stay in that room (room 209) Note that I can only comment on this room and I dont know other rooms cause it was said there that newly renovated rooms. Ref and TV are seems coming from a trift stores that was put into used just to say there is one Not really pleasant stay. Management shall be aware of that facility if they want repeat costumers.

    The water of the shower

    Stayed in July 2023

  • Reviewed: July 14, 2023

    1.0
    Horrible
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 7 nights
    • Submitted from a mobile device

    They let people smoke crack

    Nothing

    Stayed in June 2023

  • Reviewed: June 25, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    My boyfriend and I love Home Town inn.the staff are so friendly and the rooms are always nice and clean.We always stay there because it's the best motel in north hills

    Stayed in May 2023

  • Reviewed: May 29, 2023

    2.0
    Unhappy unsatisfied
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    No TV remote. The staff said they will give me discount because there is nothing to do inside thw room because of the missing remote. The door does not have a double door lock.

    None

    Stayed in May 2023

  • Reviewed: May 27, 2023

    8.0
    Great spacious room for the quality price of a last minute trip.
    • Business trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The young lady miscounted my money when I first checked in and said I was short. Be careful if you are paying cash and make sure you remember how much you give people. Bring an extra $20 for deposit. Also, my key card stopped working on my second day stay. I inquired at the front desk about what may have happened and the young gentleman working there had replaced the card immediately for me and apologized. The shower takes 20 mins to get hot and the bottom floods but doesn’t overflow. Staff should throw out old mattresses in the back of the hotel next to dumpster. It’ll make the parking lot look a lot cleaner. Stray cats were cute, but there were a lot. Be careful of weirdos and drug users just like anywhere else.

    Easy payment system. Convenient dumpster. Simple parking. Spacious double bed room with clean refrigerator and freezer. I really liked that Hometown Inn provided a hand and body wash for all skin types. That is very nice for people who may not have their own. Nice size TV and working phone. Quality price. Wi-Fi available. Kind customer service. Relaxed visitors who are alone and/or with children/teens. 7 eleven, 99 cent store, 24 hour Carls Jr., McDonald’s and a series of middle school and arts school across the street.

    Stayed in May 2023

  • Reviewed: May 11, 2023

    9.0
    Awesome
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 3 nights

    Parking could have been better but considering it was good

    Rooms were nice staff was exceptionally curteous. I had my service dog and they welcomed us in.

    Stayed in May 2023

  • Reviewed: May 3, 2023

    2.0
    Very Poor
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Quite old furniture, very bad maintenance all around. Wifi didn't work. After one night we changed room to a bite better one. Spend a bite more money and go somewhere else.

    Nothing

    Stayed in May 2023

  • Reviewed: May 3, 2023

    1.0
    Horrible!!!
    • Leisure trip
    • Group
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything. Horrible front desk clerk Horrible smelling smoking rooms.

    The front desk attendant was terrible and rude. I am elderly and he threatened us to cancel the entire reservation and be charged. We reserved 3 King , non smoking Rooms , and received only double beds. The police were in the parking lot dealing with someone on second floor so we did not want the children to stay on that floor(3rd room) and he would not cancel it , so had to sleep 3 people in one double bed. The rooms smelled like someone just smoked a pack of cigarettes. This is a horrible representation of a hotel, with absolutely no customer service.

    Stayed in April 2023

  • Reviewed: April 23, 2023

    10
    Next time I'd like the same room, I liked the room! 🙂
    • Business trip
    • Group
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything

    Stayed in April 2023

  • Reviewed: March 29, 2023

    1.0
    Very Poor
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 11 nights
    • Submitted from a mobile device

    Smelling noise Infestation by roaches

    Stayed in March 2023

  • Reviewed: February 14, 2023

    8.0
    Good value.
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 15 nights
    • Submitted from a mobile device

    street noise.

    Close to the job.

    Stayed in February 2023

  • Reviewed: January 29, 2023

    1.0
    Wow…where do I begin. I mean I know this is a relatively inexpensive place to stay but, I was blown
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Wow…where do I begin. I mean I know this is a relatively inexpensive place to stay but, I was blown away but how awful it was. Really. I was not expecting it to be that horrifically shocking. I’ll start from the beginning. We pull up, the security lady tells us that the receptionist is out to lunch so we need to wait for 30 min. We wait about 45 for him to return. As we are opening the gate to drive in to the main area we see a drunk driver struggling to enter. We head to the room and boy did it just absolutely reek. We’re talking nasal assault here. Cleaning products. Cigarettes. Marijuana. Mold maybe? We enter the room and well, I must be honest and say that it called to mind my stay in Tijuana, Mexico years ago. Moving on. There was graffiti all over the walls, on the bed frame, on the dressers, in the bathroom. Don’t get me wrong, I love a solid graffiti art piece. This was just not the time and place, ok? Dirty dirty dirty. Broken. Broken. Broken. Rip. Tear there. Tear there. EW hair there YUCK. Don’t use the towels guys. The soap crumbled in my hands :( The AC unit was broken, I was cold despite bringing sweaters and a blanket from home. The fridge? Also broken. Well there goes my drink. The TV was broken. I don’t need another screen but coming from someone who didn’t grow up with cable TV, I see it as something to look forward to when staying at a hotel motel what have you. There were stickers on the dresser, I suppose they were left from a child. No offense kid but I could’ve done without seeing that my whole life. Lastly, there were the sound of footsteps…all.night.long. I slept about 4 hours total. Lesson? Just stay at a regular consumer friendly place for comfort sakes! All that being said - I obviously had a very, memorable night lol. Oh yeah. And the power outlets stopped working.

    Stayed in January 2023

  • Reviewed: January 17, 2023

    10
    Exceptional
    • Business trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Very respectful staff

    Stayed in December 2022

  • Reviewed: January 5, 2023

    1.0
    Very Poor
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Cockroaches found in bed. No coffe in morning no pastries why they offered

    Office stuff was good

    Stayed in January 2023

  • Reviewed: January 5, 2023

    4.0
    Cheap with limited amenities
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 9 nights
    • Submitted from a mobile device

    Run down and problematic cleaning outside and room makeup inside

    Proximity to work and the cost

    Stayed in December 2022

  • Reviewed: January 2, 2023

    2.0
    Will not return
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 3 nights

    We picked this place because the reviews said that it was very clean for the price and the wifi was very good. The first thing we noticed was a cockroach in the hallway, the room light didn't turn one, moved bed and found that the outlet was loose, no lock on the door, bed was very uncomfortable. My son needed wifi for an online meeting and had to go to the lobby to get the wifi hook up. Needless to say 6 short hours later, we left and booked with someone else.

    The front desk/staff were very nice people and worked with us to the best of their ability

    Stayed in December 2022

  • Reviewed: January 2, 2023

    1.0
    this place is AWFUL!!!!!
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 9 nights
    • Submitted from a mobile device

    they charge a cash deposit of 50 dollars. the room was extremely dirty and full of bugs. and when asked about AAA that they have a sign of they don’t do anything for it.

    nothing

    Stayed in January 2023

  • Reviewed: December 18, 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    no heat

    Stayed in December 2022

  • Reviewed: December 11, 2022

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night

    No heater.

    Nice landscaping and location. Microwave and gridge.

    Stayed in November 2022

  • Reviewed: December 6, 2022

    10
    I love it
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    nice

    good

    Stayed in December 2022

  • Reviewed: December 5, 2022

    9.0
    Wonderful
    • Family with young children
    • King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    The bed was so hard I had to purchase a foam topped to put on it. I actually checked to see if it was a sheet of plywood it's so hard, it's not it's just hard. The refrigerator freezes everything. I even turned it off, it still runs and freezes everything.

    They guy that checked me in is great. He was very friendly and polite. Beautiful garden area. To cold for the pool but that looks great as well. I would definitely recommend to friends and family.

    Stayed in November 2022

  • Reviewed: November 22, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was very comfortable

    Stayed in November 2022

  • Reviewed: November 9, 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Too much ppl complaining When there's rooms they should let us in They should let us in at 11 not wait at 3 come on And some of the TV's work and some of the lights work and don't

    Everything

    Stayed in November 2022

  • Reviewed: October 30, 2022

    10
    Exceptional
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Nice

    Nice

    Stayed in October 2022

Showing 76 - 100

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