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  5. Reviews of Extended Stay America Suites - Salt Lake City - Sugar House

Reviews of Extended Stay America Suites - Salt Lake City - Sugar House This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1220 East 2100 South, Salt Lake City, UT 84106, United States

#63 of 64 hotels in Salt Lake City

Guests' Choice

Review Score

Based on 258 hotel reviews

6.1

Score breakdown

  • Cleanliness

    6.7

  • Comfort

    7.0

  • Location

    7.6

  • Facilities

    6.4

  • Staff

    7.7

  • Value for money

    6.8

  • Free Wifi

    6.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 13, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The rooms were clean and comfortable.

    Stayed in July 2025

  • Reviewed: August 11, 2025

    5.0
    Fair
    • Leisure trip
    • Travelers with friends
    • Deluxe Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The parking was a challenge with the Chick-fil-A traffic sharing the same entrance and exit for the hotel. Also the bed was very uncomfortable in room 101.

    Location

    Stayed in August 2025

  • Reviewed: July 27, 2025

    7.0
    Would stay here again
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The presentation and property of the hotel could use a face lift

    Location and proximity to shopping, restaurants, parks, etc. located right next to a hidden gem called Hidden Hollow. Nice little walking trail with parleys creek running through it.

    Stayed in July 2025

  • Reviewed: April 15, 2025

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Construction noise, lack of parking. Leaky shower faucet

    Location

    Stayed in April 2025

  • Reviewed: April 14, 2025

    5.0
    Put hot chocolate or coffee in the rooms
    • Leisure trip
    • Couple
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Two plastic cups and that was all we had in our room.

    We only stayed one night, not two. We had 2 plastic cups in our room. No other kitchen utensils, nothing! No coffee maker. No supplies. We had to leave our room the next morning to get coffee/hot chocolate. That's just wrong. We should be able to stay in our room for coffee and ot hot chocolate.

    Stayed in April 2025

  • Reviewed: March 1, 2025

    5.0
    Very basic accommodations, a place to sleep at good value
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    This is not a very "normal" hotel like you'd expect of a normal chain hotel. It's pretty industrial. The room was OK, minor problems like leaky faucet and shower (we reported those). If anything says there's a "breakfast" it's not true. But the coffee was good. Selection of 3 packaged items.

    Good location, next to a walking path too. The room was clean, although a bit smelly.

    Stayed in February 2025

  • Reviewed: February 25, 2025

    6.0
    Crystal was fantastic as a check in host and I did have to extend my stay by one day and the accommodated but the room i
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Trash was not emptied in the kitchen Beer in the fridge along with jug of water. No trash bin in the bathroom, toilet paper dispenser was broken so it kept filling in the floor, air vent in the bathroom was filled with dust and grime Kitchen counter molding was stapled on Bathroom sink had stains

    Convenient location, walkable, shops, food and running trails

    Stayed in February 2025

  • Reviewed: February 24, 2025

    6.0
    Maintenance was needed. Clean room and nice bedding. Thanks
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The bathtub faucet was running water all night. I shut it off as tight as possible, but it soaked towels and was like Chinese water torture through the night. The furnace and fridge were noisy.

    Clean room and bedding. The staff was pleasant. Good value for needed location.

    Stayed in February 2025

  • Reviewed: February 14, 2025

    7.0
    We'll be back.
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Water temperature was a bit challenging to get right in the shower.

    Helpful staff. Comfortable room. Quiet. Pet friendly. Close to shopping/restaurants and walking trail by creek. Kitchenette.

    Stayed in February 2025

  • Reviewed: January 23, 2025

    5.0
    Fair
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room was not very clean and is outdated.

    The park in the back was pretty

    Stayed in January 2025

  • Reviewed: December 29, 2024

    5.0
    The photos below are after I scrubbed the tub.
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    The bathroom was in total disrepair. The sink was old and dilapidated, with cigarette burns, chips and stains. The bath tub was disgustingly - with mildew all around the caulking,and the inside of it was so dirty that I had to purchase some bleach cleaner to scrub it with before I even dared to take a shower. I wish I had taken a picture of before and after. Although I do have a photo of the cleaner. The room itself was very dated, the mattress was so uncomfortable that I slept across the bottom of the bed.

    Stayed in December 2024

  • Reviewed: December 2, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 4 nights

    the water in shower never got hot. stayed luke warm and it wouldn't completely turn off and ripped the entire stay.

    location is great

    Stayed in December 2024

  • Reviewed: October 22, 2024

    7.0
    Nice walking trails, a bit outdated rooms.
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    A bit outdated for the price.

    It was nice for the dog the area has great walking trails. Very central location.

    Stayed in October 2024

  • Reviewed: October 5, 2024

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The pricing I was supposed to be charged one thing but was charged more . There was supposed to be a correction but that did not happen . It was a $30.00 difference

    Stayed in September 2024

  • Reviewed: August 15, 2024

    7.0
    Staff are very hard working but area seems to attract some problematic people
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Had lots of dodgy people around, didn't feel very safe, we got woken up by some homeless women knocking on our door, although once called staff did immediately come to remove her, but the way the hotels set out dodgy people can get to your front door more easily than I'd like

    The room had cooking facilities and a big fridge freezer, also right next to a big park and short walk to lots of good bars and shops

    Stayed in May 2024

  • Reviewed: August 6, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast wasn't a breakfast! No fruit, no yogurt, etc.

    Stayed in August 2024

  • Reviewed: July 30, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The location, the parking, the beds were not comfy!

    The staff was very freindly @ check-in!

    Stayed in July 2024

  • Reviewed: July 22, 2024

    5.0
    Wouldn’t recommend and wouldn’t stay again.
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No coffee in room, no coffee in lobby after 9:30, lady when we got there was really nice but the next morning the office help was very rude and a housekeeper.

    Not much

    Stayed in July 2024

  • Reviewed: July 1, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The staff was unfriendly and not helpful when asked for help. The shower was dangerously slippery! We put a towel down in the shower for safer footing. The room was clean but very dated. Bring your own shampoo and conditioner if you like your hair. The available shampoo/conditioner combo was horrible. My hair was a tangled mess. The "breakfast" options are coffee, granola bars and tiny muffins!! NOT breakfast!! There aren't any smart charging options in the room, only standard plugs. No maid service unless you stay for >2 weeks. We heard way too much noise from the room upstairs! Sounded like Clydesdales were up there!! Just all in all, way too expensive for what we got!! We will NOT stay here again.

    The location is great!

    Stayed in June 2024

  • Reviewed: May 28, 2024

    7.0
    Very enjoyable
    • Business trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The bathtub caulking was super gross and cracked.. TV choices could be better.. Wifi TV would be cool.. We are oldish and don't watch phones

    We stay here a couple times a year.. Love the location for bringing our dog.. The staff isn't usually very nice.. But we like the location.. The last stay a new lady checked us in.. She was amazing!! Very kind and welcoming to us and our dog.

    Stayed in May 2024

  • Reviewed: April 28, 2024

    7.0
    Good
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Mold in the bathtub.

    Stayed in April 2024

  • Reviewed: April 23, 2024

    6.0
    Good concierge staff - room ok.
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The room floor was dirty. The housekeepers never came in while we were staying there to give us clean towels or clean the dirty floor. We got there late and their system showed us as a no show. Then the next day our keycards didn’t work.

    It was close to the University of Utah Hospital. The staff was very helpful and went out of their way to make sure we had a place to stay.

    Stayed in April 2024

  • Reviewed: February 11, 2024

    7.0
    A nice affordable stay, location is perfect for my needs and staff is excellent.
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 4 nights

    My first room was too hot and had a musty smell in poor location. I checked in late, so nothing could be done. Next day I was moved to another room and remaining 3 nights were great. The "breakfast" is not much more than a cup of coffee.

    Front desk staff was excellent, pleasant and made me feel welcome. They actually remembered me from my stay the prior month!

    Stayed in February 2024

  • Reviewed: November 24, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    First 30 minutes of check in, didn't use the toilet but wanted to make sure it worked. Toilet didn't flush, told the front desk, and was told maintenance won't be in until Monday. Was given a plunger to unclog the toilet myself. When that didn't work, front desk finally gave me a new room. Never again

    Close to a shopping strip

    Stayed in November 2023

Showing 1 - 25

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